Hi Experts, When using SIP trunking from a 3rd-party telco provider with Sinch Contact Pro Cloud, do we can use G.729 or only G.711? I didn't see any mention about that in documenta...
Hi all, I'm just looking for ideas where I could look further. The thing is that for some reason all the Website VU's for every installation won't come up on a secondary node. Everything wo...
Hi, I'd like to ask, if anyone has some pointers on how to handle the situation where a customer sends more then one e-mail to the same contact center queue and where the first e-mail hasn't...
Dear all, as an Administrator I have a lot of certificates in my cert store. When I launch System Configurator (CCtr 7.0.18.0) I still have no option to choose which certificate I want to u...
Hi together,
I got a lot of questions about how to check and listen to voicemail using the Communication Panel.
In CDT you have an notification icon about new VoiceMails at pers...
Hi community members,
With Sinch CC cloud option is it possible to add custom language to visitor webchat navigation buttons?
For example make "Name" and "Email address" fields and als...
Greetings,
Could anyone please advise, what kind of access rights to I need to give to a user that can successfully log in to this URL - https://ECF_VU/AdhocPromptUI/index.html
Even my a...
Hi,
I'd like to know if this is intentional. The thing is, if you have a task with an attachment with the status "Handled" and use DELETE method on that task, it changes the file name in the key "p...
Hi,
I was looking over the documentation and couldn't find a way to change the CallResult in a specific customer in a specific campaign over API. I can olny use Delete to completely remove...
Hello,
Got a question regarding sending attachments via Chat window. I've onfigured a Chat with the Visitor Chat Configurator. I drag and drop a file into the Chat window. It takes some ti...