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09-20-2021
05:39 AM
Hello, Got a question regarding sending attachments via Chat window. I've onfigured a Chat with the Visitor Chat Configurator. I drag and drop a file into the Chat window. It takes some time...
by
parkerr
in Sinch Contact Center
07-09-2021
11:12 PM
07-09-2021
11:12 PM
Hi, We have a requirement to attach the voicemail recording to the email notification since managing queue voicemails from voicemail inbox is not easy. Can this be achieved via system confi...
06-29-2021
02:02 AM
Greetings, I see that most of the discussions here are related to the cloud version. So my question is, am I in the right community forum to ask questions and discuss matters regarding the On-Premis...
by
Roman_Errapart
in Sinch Contact Center
05-31-2021
05:58 AM
05-31-2021
05:58 AM
Hi community members, With Sinch CC cloud option is it possible to add custom language to visitor webchat navigation buttons? For example make "Name" and "Email address" fields and also "...
by
parkerr
in Sinch Contact Center
05-19-2021
08:23 PM
05-19-2021
08:23 PM
Hi, In System_Configurator documentation, there was a mention of "Examples and Template" folder where we can download sample Opt-in and Survey IVR xml files. Sinch we are using the ...
- Tags:
- IVR
05-11-2021
03:23 AM
Hi Guys, about SCC roadmap - do you already know when Supervisor Functions like silent listening, coaching or barge-in/intercept will be available in Communication Panel? Migration from CDT to ...
- Tags:
- Contact Center
04-02-2021
04:02 AM
Hi Guys, in the System Configurator there are two paremeters directly related to Predictive Dialer - Abandon Rate and Abandon Timeout. Do these parameters relate also to build-in Sinch predi...
02-17-2021
03:42 AM
1 Kudo
Guys, to implement SMS channel in Sinch CC can we use any SMS gateway or are we rather limited to specific SMS services only, like SMS365 or Twilio? BR, Piotr
- Tags:
- Contact Center
by
Piotr_Comtrust
in Sinch Contact Center
12-07-2020
02:15 AM
1 Kudo
12-07-2020
02:15 AM
1 Kudo
Hi Sinch CC team,
In the new reality I have a question where can I find information about new Sinch cloud CC releases and roadmaps? Will this information be also available in SAP Support Portal for...
- Tags:
- Contact Center
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