Hi Community, For a customer I was asked if it was possible to have the Contact Pro Live chat in an Iframe, so that when browsed away, the chat will be maintained. If yes, how does that work?
Hi Guys, is the email channel integration between Contact Pro and SAP Service Cloud ver. 2 available similar way like it was with C4C? If not, is it on roadmap? BR, Piotr
Hi Guys, could you tell me please if it's Contact Pro's roadmap somewhere available to see planned new features for a few of next releases (both cloud and on-prem)? BR, Piotr
Hi, I've tried to find the answer in the documentations, read several older installation guides and training materials but have not found an answer. My question is, what are the required Sinch Conta...
Hi,
How do I enable a supervisor to silent monitor calls from his agents in Sinch Cloud v10.0?
Documentation does not provide the required info. (Or I did not find it)
Thanks
Sinch has published a guide for Contact Pro / Teams integration: Configuring Microsoft Teams Integration (sinch.com).
However, in our (onprem) FP18 installation, there is no Messaging Se...
Hi Guys,
has anyone idea how to define default reply template in outgoing email messages? We have a real case when agents use simple template with email signeture only but for every outgoi...
Hi,
I got a question regarding the setup, because the manual is quite abit confusing. The manual itself is here: https://docs.cc.sinch.com/onpremise/fp18/system-configurator/en/oxy_ex-1/common/iut...