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Contact Pro Live Chat

by Edwin_Wortel in Contact Pro
‎03-05-2025 06:04 AM
‎03-05-2025 06:04 AM
Hi Community, For a customer I was asked if it was possible to have the Contact Pro Live chat in an Iframe, so that when browsed away, the chat will be maintained.  If yes, how does that work?

SAP Service Cloud ver. 2 email channel integration

by Piotr_Comtrust in Contact Pro
‎10-03-2024 02:41 AM
1 Kudo
‎10-03-2024 02:41 AM
1 Kudo
Hi Guys,   is the email channel integration between Contact Pro and SAP Service Cloud ver. 2 available similar way like it was with C4C? If not, is it on roadmap?   BR, Piotr

Contact Pro Roadmap

by Piotr_Comtrust in Contact Pro
‎04-23-2024 01:20 AM
‎04-23-2024 01:20 AM
Hi Guys, could you tell me please if it's Contact Pro's roadmap somewhere available to see planned new features for a few of next releases (both cloud and on-prem)?   BR, Piotr
  • Tags:
  • Contact Center
  • Contact Pro

Prerequisites for Chat functionality

by aldets in Contact Pro
‎04-17-2024 12:42 AM
‎04-17-2024 12:42 AM
Hi, I've tried to find the answer in the documentations, read several older installation guides and training materials but have not found an answer. My question is, what are the required Sinch Conta...

Silent Monitoring

by eewortel in Contact Pro
‎06-14-2023 05:21 AM
‎06-14-2023 05:21 AM
Hi,   How do I enable a supervisor to silent monitor calls from his agents in Sinch Cloud v10.0? Documentation does not provide the required info. (Or I did  not find it) Thanks
Labels:
  • Labels:
  • Customer Question

MS Teams Messaging Service

by Thies in Contact Pro
‎06-07-2023 06:25 AM
‎06-07-2023 06:25 AM
Sinch has published a guide for Contact Pro / Teams integration: Configuring Microsoft Teams Integration (sinch.com).  However, in our (onprem) FP18 installation, there is no Messaging Se...
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  • Labels:
  • Customer Question

Another SBC WebRTC - Sinch Contact Pro

by edcarlossantana in Contact Pro
‎04-26-2023 07:06 AM
‎04-26-2023 07:06 AM
Hello Is there another SBC WebRTC that can be used for use in the Communication Panel that is not AudioCodes and that is homologated?   Thank you.
Labels:
  • Labels:
  • Customer Question

Launch FP19 On-Premise

by edcarlossantana in Contact Pro
‎02-10-2023 04:58 AM
1 Kudo
‎02-10-2023 04:58 AM
1 Kudo
What is the forecast for the launch of FP19 for On-Premises?

Default reply template in email

by Piotr_Comtrust in Contact Pro
‎04-20-2021 12:58 AM
1 Kudo
‎04-20-2021 12:58 AM
1 Kudo
Hi Guys,   has anyone idea how to define default reply template in outgoing email messages? We have a real case when agents use simple template with email signeture only but for every outgoi...
  • Tags:
  • Contact Center
Labels:
  • Labels:
  • Cloud
  • Communication Panel
  • Customer Question
  • E-mail
  • On-Premise

External Outgoing Mail Server with OAuth

by aldets in Contact Pro
‎09-29-2022 11:25 PM
‎09-29-2022 11:25 PM
Hi, I got a question regarding the setup, because the manual is quite abit confusing. The manual itself is here: https://docs.cc.sinch.com/onpremise/fp18/system-configurator/en/oxy_ex-1/common/iut...
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