Sinch Community

TaigaWoods · ‎12-01-2021

Hi together, I got a lot of questions about how to check and listen to voicemail using the Communication Panel. In CDT you have an notification icon about new VoiceMails at pers...

Roman_Errapart · ‎05-31-2021

Hi community members, With Sinch CC cloud option is it possible to add custom language to visitor webchat navigation buttons? For example make "Name" and "Email address" fields and als...

aldets · ‎10-25-2021

Greetings, Could anyone please advise, what kind of access rights to I need to give to a user that can successfully log in to this URL - https://ECF_VU/AdhocPromptUI/index.html Even my a...

aldets · ‎10-21-2021

Hi, I'd like to know if this is intentional. The thing is, if you have a task with an attachment with the status "Handled" and use DELETE method on that task, it changes the file name in the key "p...

aldets · ‎10-07-2021

Hi, I was looking over the documentation and couldn't find a way to change the CallResult in a specific customer in a specific campaign over API. I can olny use Delete to completely remove...

aldets · ‎09-20-2021

Hello, Got a question regarding sending attachments via Chat window. I've onfigured a Chat with the Visitor Chat Configurator. I drag and drop a file into the Chat window. It takes some ti...

parkerr · ‎07-09-2021

Hi, We have a requirement to attach the voicemail recording to the email notification since managing queue voicemails from voicemail inbox is not easy. Can this be achieved via system co...

aldets · ‎06-29-2021

Greetings, I see that most of the discussions here are related to the cloud version. So my question is, am I in the right community forum to ask questions and discuss matters regarding the On-Premi...

parkerr · ‎05-19-2021

Hi, In System_Configurator documentation, there was a mention of "Examples and Template" folder where we can download sample Opt-in and Survey IVR xml files. Sinch we are using ...

Piotr_Comtrust · ‎05-11-2021

Hi Guys, about SCC roadmap - do you already know when Supervisor Functions like silent listening, coaching or barge-in/intercept will be available in Communication Panel? Migration from CDT to ...

Sinch Community

Check and Listen to Voicemail via Communication Panel?

Webchat navigation buttons custom language

Ad-Hoc Prompt Management

/RI/rti/tasks/{id} method DELETE changes attachment name in "path"

Outbound Campaign Interface API

Sinch CC On-Premise Chat attachments

Voicemail as attachment to email notification

Sinch CC On-Premise

Where to download sample Opt-in and Survey IVR?

Supervisor Functions