Hi Guys,
has anyone idea how to define default reply template in outgoing email messages? We have a real case when agents use simple template with email signeture only but for every outgoi...
Hi, I got a question regarding the setup, because the manual is quite abit confusing. The manual itself is here: https://docs.cc.sinch.com/onpremise/fp18/system-configurator/en/oxy_ex-1/common/iut1...
Hi. Can Sinch Contact Pro allow bespoke music on hold, IVR greetings, voicemail all to be uploaded?
If so where can i find the file formats please?
I found prompts for queues.
Hi Experts, When using SIP trunking from a 3rd-party telco provider with Sinch Contact Pro Cloud, do we can use G.729 or only G.711? I didn't see any mention about that in documenta...
Hi all, I'm just looking for ideas where I could look further. The thing is that for some reason all the Website VU's for every installation won't come up on a secondary node. Everything wo...
Hi, I'd like to ask, if anyone has some pointers on how to handle the situation where a customer sends more then one e-mail to the same contact center queue and where the first e-mail hasn't...
Dear all, as an Administrator I have a lot of certificates in my cert store. When I launch System Configurator (CCtr 7.0.18.0) I still have no option to choose which certificate I want to u...
Hi together,
I got a lot of questions about how to check and listen to voicemail using the Communication Panel.
In CDT you have an notification icon about new VoiceMails at pers...