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SIP Trunk using G.729 codec

by Heber_Olivar in Contact Pro
‎06-03-2022 05:10 AM
‎06-03-2022 05:10 AM
Hi Experts,   When using SIP trunking from a 3rd-party telco provider with Sinch Contact Pro Cloud, do we can use G.729 or only G.711?   I didn't see any mention about that in documenta...

Website VU feils - looking for ideas

by aldets in Contact Pro
‎04-27-2022 07:54 AM
‎04-27-2022 07:54 AM
Hi all,   I'm just looking for ideas where I could look further. The thing is that for some reason all the Website VU's for every installation won't come up on a secondary node. Everything wo...

Handling multiple e-mails from same customer

by aldets in Contact Pro
‎04-20-2022 01:31 AM
1 Kudo
‎04-20-2022 01:31 AM
1 Kudo
Hi,   I'd like to ask, if anyone has some pointers on how to handle the situation where a customer sends more then one e-mail to the same contact center queue and where the first e-mail hasn't...
  • Tags:
  • 17

Login to System Configurator while having multiple certificates

by TaigaWoods in Contact Pro
‎01-31-2022 03:34 AM
‎01-31-2022 03:34 AM
Dear all,   as an Administrator I have a lot of certificates in my cert store. When I launch System Configurator (CCtr 7.0.18.0) I still have no option to choose which certificate I want to u...

Check and Listen to Voicemail via Communication Panel?

by TaigaWoods in Contact Pro
‎12-01-2021 06:54 AM
‎12-01-2021 06:54 AM
Hi together,   I got a lot of questions about how to check and listen to voicemail using the Communication Panel.   In CDT you have an notification icon about new VoiceMails at pers...
Labels:
  • Labels:
  • Communication Panel
  • Customer Question
  • On-Premise
  • Voicemail

Webchat navigation buttons custom language

by Roman_Errapart in Contact Pro
‎05-31-2021 05:58 AM
‎05-31-2021 05:58 AM
Hi community members,   With Sinch CC cloud option is it possible to add custom language to visitor webchat navigation buttons? For example make "Name" and "Email address" fields and als...
Labels:
  • Labels:
  • Cloud
  • Customer Question

Ad-Hoc Prompt Management

by aldets in Contact Pro
‎10-25-2021 06:21 AM
‎10-25-2021 06:21 AM
Greetings,   Could anyone please advise, what kind of access rights to I need to give to a user that can successfully log in to this URL - https://ECF_VU/AdhocPromptUI/index.html Even my a...
Labels:
  • Labels:
  • Customer Question

/RI/rti/tasks/{id} method DELETE changes attachment name in "path"

by aldets in Contact Pro
‎10-21-2021 11:23 AM
‎10-21-2021 11:23 AM
Hi, I'd like to know if this is intentional. The thing is, if you have a task with an attachment with the status "Handled" and use DELETE method on that task, it changes the file name in the key "p...
Labels:
  • Labels:
  • API
  • Customer Question

Outbound Campaign Interface API

by aldets in Contact Pro
‎10-07-2021 06:02 AM
1 Kudo
‎10-07-2021 06:02 AM
1 Kudo
Hi,   I was looking over the documentation and couldn't find a way to change the CallResult in a specific customer in a specific campaign over API. I can olny use Delete to completely remove...
Labels:
  • Labels:
  • API
  • Customer Question

Sinch CC On-Premise Chat attachments

by aldets in Contact Pro
‎09-20-2021 05:39 AM
‎09-20-2021 05:39 AM
Hello,   Got a question regarding sending attachments via Chat window. I've onfigured a Chat with the Visitor Chat Configurator. I drag and drop a file into the Chat window. It takes some ti...
Labels:
  • Labels:
  • Chat
  • Customer Question
  • On-Premise
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