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Predictive Dialer setting parameters

Piotr_Comtrust
Contributor

Hi Guys,

 

in the System Configurator there are two paremeters directly related to Predictive Dialer - Abandon Rate and Abandon Timeout. Do these parameters relate also to build-in Sinch predictive queue dialer or rather to external Sytel dialer only?

 

BR, Piotr

1 ACCEPTED SOLUTION

Accepted Solutions

NiinaPietilaine
Employees

Hi Piotr,

 

Sorry for the delayed response. I checked this from our developer and they confirmed the parameters are only for the Sytel dialer.

 

Best Regards,

Niina

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1 REPLY 1

NiinaPietilaine
Employees

Hi Piotr,

 

Sorry for the delayed response. I checked this from our developer and they confirmed the parameters are only for the Sytel dialer.

 

Best Regards,

Niina

View solution in original post