in the System Configurator there are two paremeters directly related to Predictive Dialer - Abandon Rate and Abandon Timeout. Do these parameters relate also to build-in Sinch predictive queue dialer or rather to external Sytel dialer only?
Solved! Go to Solution.
In Sinch Contact Pro there is a possibility to set dialing mode to Predictive.
But since our customers required the dialer to work a little different way so that it would be more efficient to handle call lists where there were a lot of not working numbers we did our own version of Predictive Dialer. It will deliver more efficiency even with just one agent serving the queue (campaign).
We also have the possibility to tweak the dialer settings.
Our Predictive Dialer can be uploaded to Sinch Contact Pro tenant via SC customizers and it replaces the standard version of Predictive Dialer in the system.
If any of you have similar issues with calling efficiency where there is too few agents or too bad contact list then let us know. We might be able to help in that matter.