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Sms in weired characters

net_anu
Occasional Contributor

Hi,

I am getting sms from SINCH api in weird characters.

The received message is  䭯湴慫瑥湳⁨潶敤獴狃뙭景牳祮楮朠敲⁧橥湯灰牥瑴整⸊却慴畳㨠僃蔊呥浰㨠丯�.

The original message should be Kontaktens hovedströmforsyning er gjenopprettet.  These are the messages generated from GSM switch. GSM switch is sending correct message. We are integrating another sms provider as well and they have correct message.

Any help

6 REPLIES 6

Alexander_Mair
Contributor

Hi  Anuradha, the SMS team may be able to assist you if you could provide more information pertaining to your problem, such as your service plan ID and details of your JSON payload 

Alex Mair, SMS Documentation Engineer

Alexander_Mair
Contributor

Also can you confirm if you are using SMS or Conversation.? SMS does not have the ability to switch languages

Alex Mair, SMS Documentation Engineer

net_anu
Occasional Contributor

Hi Alexander,

The service plan id is fb2dce0d374f4ad589b4aef3869b1943

net_anu
Occasional Contributor

Hi,

Its SMS. Its not about switching language. The SMS is autogenerated from GSM Switch. The SMS is in Norwegian/Swedish language. However, the SINCH API encoding those messages into some weird character. 

This is the response I am getting from sinch sms api:

{

"from": "some number",

"to": "some number",

"body":䭯湴慫瑥湳⁨潶敤獴狃뙭景牳祮楮朠敲⁧橥湯灰牥瑴整⸊却慴畳㨠僃蔊呥浰㨠丯

}

Hi Anuradha,

We understand that you already have a ticket open for this issue with our cloud team and they are currently investigating this issue for you.

Thanks and kind regards,

Shahzad Ismail
Head of Knowledge Management and Community Engagement, Sinch

net_anu
Occasional Contributor

 

Thanks. Waiting for the solution.