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SMS Delivery

Hi Team, How do I raise a ticket. I have client who is not receiving OTP and they are roaming. Thank you. Mary

1511595 by New Contributor
  • 92 Views
  • 1 replies
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request quotes for SMS service

Hi, we are a company based in SG, the main activities are to provide SMS service for Chinese enterprises, such as Alibaba and ByteDance. The daily international SMS volume is around 800k to 1 million including 300k OTP. We are looking for a partner t...

lzj5741 by New Contributor
  • 78 Views
  • 1 replies
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Receive sms from same number

Hi, is it possible to receive sms frim the same number always ? Every time I login to a website in Sweden, I need to receive a confirmation number and it needs to be from the same number always. Do your system supports this?

gsilos by New Contributor
  • 176 Views
  • 1 replies
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Resolved! Block SMS replies

For my use case, I am sending 1x a race discount code via text to someone who has earned it and requested it. No subscription. 1X. So, I'm not interested in monitoring replies. No 'stop' handling needed. Is there a way to block users from sending mes...

Third Party Authority Form

When submitting the Third Party Authority Form, do we need to specify which telephone number to use with the Sender IDs? Or is the Sender IDs registration linked to a business profile regardless of which telephone number?

dcbhd by New Contributor
  • 538 Views
  • 1 replies
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SMS wrong encoding for some character

Hi, I am using Sinch SMS api in my application. The sms is sending from YOYOPower 4G Switch (EX4). The messages is in either swedish or in norwegian. Some character for example Å, ö encoded to wrong character. Please see the original message and the ...

net_anu by Occasional Contributor
  • 467 Views
  • 3 replies
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Sms in weired characters

Hi, I am getting sms from SINCH api in weird characters. The received message is 䭯湴慫瑥湳⁨潶敤獴狃뙭景牳祮楮朠敲⁧橥湯灰牥瑴整⸊却慴畳㨠僃蔊呥浰㨠丯�. The original message should be Kontaktens hovedströmforsyning er gjenopprettet. These are the messages generated from GSM switch. G...

net_anu by Occasional Contributor
  • 788 Views
  • 6 replies
  • 0 kudos

Failed send SMS to some numbers.

When I send SMS via API to one number it delivers fine. When same code do it for another number it is not delivered. Saying the "337 - Invalid optional parameter"Both numbers are "verified" so they should be able to receive SMS from SinchCode that I ...

Can't receive incoming sms

Hi, Sending SMS from a non-Sinch number to a Sinch number, I have used a number of numbers to send SMS to a number I purchased on Sinch, but none of them are being received, and I don't see any record of this on the console.So far I have tried many n...

Dylan by Contributor
  • 946 Views
  • 3 replies
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Opt-out logic

Hi all, I need a little bit of help figuring out if I need to implement some kind of opt-out logic via SMS on my API or it already exists on Sinch API? Tried searching for the answer in the documentation, but can see mentions of it only for WhatsApp,...

Spasoje by New Contributor
  • 1002 Views
  • 3 replies
  • 1 kudos

Resolved! SNS Callback Url format

Hi, the docs say you can "Callback using AWS SNS by provisioning the callback URL with an Access Key ID, Secret Key and Region." but sadly doesn't define an example of HOW that would look in the end. Could anyone kindly provide an example of how an U...