Silent Monitoring

[eewortel]

Hi,

How do I enable a supervisor to silent monitor calls from his agents in Sinch Cloud v10.0?

Documentation does not provide the required info. (Or I did  not find it)

Thanks

[Jukka · Accepted solution]

Hello,

requested functionality is currently not available in cloud release. We are planning to introduce the functionality in 23q3 release. 

Br,
Jukka