Symptoms
Notification popup isn't shown when there's an incoming conversation on your Windows workstation.
Solution
- Go to your browser's notification settings:
-Chrome: Settings > Privacy and security > Site settings > Permissions > Notifications
-Edge: Settings > Cookies and Site permissions > Notifications
-Firefox: Settings > Privacy & Settings > Permissions > Notifications - Enable notification sending.
- Add Communication Panel URL as an allowed site.
- Confirm your notification behaviour from Windows Settings > System > Notifications & actions.
In the 25Q1 release, Windows notifications shown in the Action Center have been improved. The notification of an incoming conversation now also shows the name of the queue and customer as well as the customer's phone number, email address, or other ID if they have been identified. The agent can:
- accept or decline the conversation directly from the notification
- view the incoming conversation in Communication Panel by clicking the notification
This works with:
- Chrome: Settings > Privacy and security > Site settings > Permissions > Notifications
- Edge: Settings > Cookies and Site permissions > Notifications
- Opera: Settings > Advanced > Privacy & security > Site settings > Notification
For the on-premise, this will be available in the FP21 release.
