Sinch Community

Cisco agreements you must review and agree to   In order to use the Sinch Calling with Webex solution, Cisco requires us to notify you of some documents that you will want to review with your legal and security teams.   Cisco End User License Agreement Note the end user license agreement is a general agreement that applies to all Cisco software and cloud products.   Cisco Privacy Data Sheets for Webex Meetings and Webex App This is also a very extensive list of Cisco products, but the key one is here. ... View more

New features and updates for the customer administration portal   On July 24th, 2023, the Customer Administration Portal will be updated with enhancements and fixes.     Updates   In this release, we are introducing three new seat packages that include Cisco Webex as the mobile, tablet and desktop soft client. This is not an integration solution to a customer that already has Cisco Webex. Instead, we are enabling you to buy the whole solution through us! This is not just a soft client. This is a full collaboration suite including chat, audio/video conferencing, application and desktop sharing and much more. The three new seat packages are the following: The Sinch Calling with Webex Basic package provides users with calling, up to 100 participants in meetings, a Personal Meeting Room, up to 2GB of message storage, full audio/video/desktop sharing and much more. With meeting durations limited to <40 minutes, this package is ideal for general users that need to do more ad-hoc meetings and sharing sessions. The Sinch Calling with Webex Standard package provides users with calling, up to 100 participants in meetings, a Personal Meeting Room, up to 5GB of message storage, full audio/video/desktop sharing, call-in numbers for meetings, meeting scheduling, integration to Microsoft and Google calendaring and much more. With meeting durations up to 24 hours, this package is ideally suited for managers or anyone needing to frequently schedule and host meetings. Note that Webex Basic users that join a meeting scheduled and hosted by Webex Standard or Premium users inherit the meeting duration of the Webex package hosting the meeting. With the Sinch Calling with Webex Premium offering, you get all the features of Webex Standard plus a top notch collaboration package supporting 1000 users in a single meeting, moderator controls, cloud recordings, transcription and many of the sophisticated features you expect in a product designed to host large scale webinars. This package is ideally suited for anyone that needs to present to small-to-large audiences like a pro. Included with any of the Webex packages, you get all the standard features of our current Premium seat, supporting your choice of Poly or Yealink phones, or go pure client-only. This means you can still be in Hunt Groups, Call Centers or any other services we offer and use Webex as your soft client.       As we mentioned in our previous email, you will be asked to convert to either officeXtend or one of the Webex packages over the coming months.  It's important to note that with this release, you will not be able to add new users that can use Voyant Connect as this product will be retired.   If you're interested in adding advanced collaboration capabilities, please contact us support@inteliquent.com to get started and review the FAQ page.   This is a fantastic opportunity for you to take advantage of the new features and improved user experience that Sinch Calling with Webex has to offer. Let's move forward together in this exciting new phase! ... View more

Product changes and fixes   On July 24, 2023, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality. Updates   In this release, we are introducing three new seat packages that include Cisco Webex as the mobile, tablet and desktop soft client. This is not an integration solution to a customer that already has Cisco Webex. Instead, we are enabling you to sell the whole solution!   This is not just a soft client. This is a full collaboration suite including chat, audio/video conferencing, application and desktop sharing and much more. The three new seat packages are the following: The Webex Basic package provides users with calling, up to 100 participants in meetings, a Personal Meeting Room, up to 2GB of message storage, full audio/video/desktop sharing and much more. With meeting durations limited to <40 minutes, this package is ideal for general users that need to do more ad-hoc meetings and sharing sessions. The Webex Standard package provides users with calling, up to 100 participants in meetings, a Personal Meeting Room, up to 5GB of message storage, full audio/video/desktop sharing, call-in numbers for meetings, meeting scheduling, integration to Microsoft and Google calendaring and much more. With meeting durations up to 24 hours, this package is ideally suited for managers or anyone needing to frequently schedule and host meetings. Note that Webex Basic users that join a meeting scheduled and hosted by Webex Standard or Premium users inherit the meeting duration of the Webex package hosting the meeting. With the Webex Premium offering, you get all the features of Webex Standard plus a top notch collaboration package supporting 1000 users in a single meeting, moderator controls, cloud recordings, transcription and many of the sophisticated features you expect in a product designed to host large scale webinars. This package is ideally suited for anyone that needs to present to small-to-large audiences like a pro. Included with any of the Webex packages, you get all the standard features of our current Premium seat, supporting your choice of Poly or Yealink phones, or go pure client-only. This means you can still be in Hunt Groups, Call Centers or any other services we offer and use Webex as your soft client.   Getting ready to sell Cisco Webex   Make sure to read the FAQ for information on becoming a Cisco Partner which is required in order to sell this solution: Sinch Calling with Webex for Partners FAQ   There are no sales commits to Cisco or anything like that as you will be buying through us. Cisco requires you become a partner as you have the direct relationship with the end customer. We will be your primary for buying, provisioning and supporting Cisco Webex services.   New Sales   For new customers, you will automatically have the choice of adding any mix of current seats and the new Webex seats to users. The Premium/Professional seats will be limited to supporting only nCommand Plus (or officeXtend). nCommand (Voyant Connect) will no longer be supported for new or add-on sales after this release.   Converting existing customers   We've made getting your existing base converted to Cisco Webex easy to do with a few simple steps that follow our normal Atlas provisioning model. There are several steps involved, but the goal is to allow you to convert users with the minimum amount of disruption to their business.   Converting existing nCommand Plus users   If you have a customer that is using nCommand Plus today, converting to Webex is easy. When viewing any existing customer in the Atlas Customer's tab, a simple Enable Webex button will be front-and-center. This operation simply prepares this customer account to be upgraded. Users can still use nCommand Plus during this process. Besides allowing for migrating existing users, completing the conversion also allows you to place add-on orders for this customer and add new Webex seats.   Once the Enable Webex operation is complete, the next step is to use the Change Package option in Atlas in the Customers tab. The Webex options will now be available to choose from in the list of seat types. Upgrade the seat package as usual and allow that to complete. Again, users can still continue to use nCommand Plus during this process.   Next, for the users that were upgraded, they will need to have real email addresses assigned in the Customer Administration Portal in the Administration and Access menu. Each user can only have one phone number assigned as well in case you have multiple extensions/phone numbers assigned to the same user. You will need to create separate users for each and assign each user a different email address, then use the Reassign option in the Manage Phone System section to assign those services to the new users, ensuring each user only has one seat assigned.   Once you have the users all set, in the Manage Phone System section, click the green Enable Webex button. This is the final step in the process. Here you can select individual users, whole groups or the full enterprise to enable for Webex. This gives you control over your rollout of Cisco Webex to your base:     Once completed, users can download the clients (we'll provide the link for the desktop version - mobile and tablet versions are in the respective stores). Users will need to create their Customer Administration Portal account if they haven't already. Their email address will be their login user name, and the password set during their Customer Administration Portal account creation will be their password (same password they are using for nCommand Plus). Logout of nCommand Plus, then login to Webex and begin to explore all the new features.   Converting existing nCommand users   If you have users that still use nCommand, those users will lose access to messaging, presence and desktop sharing during the conversion process. Those users will still be able to use the calling features however. Once converted to Webex though, they will need to either start using nCommand Plus or be switched to one of the Cisco Webex packages. The Cisco Webex packages will provide the messaging, presence and desktop sharing features once again, though in a significantly better solution.   We have an FAQ page for partners to help you get started. Sinch Calling with Webex for Partners   Service Order Channel Partner Filter If you have channel partners created in your Atlas Partner Setup, we now make filtering services orders easier when you have a mix of your own and channel partner service orders ready to process. An All option has been added so you can search for orders across all channel partners.     Fixes   Fixed an issue where change user name on residential customers was failing Changing the username on a residential customer was not always working properly and is now working as expected.   Fixed an issue where some TNs would be duplicated on port orders On some larger LNP port orders, the list of TNs on the order would show as duplicates. This has been fixed. ... View more

Video lesson for the desktop version of OfficeXtend:     ... View more

Answers to frequently asked questions   This page will be used to maintain a list of frequently asked questions and answers especially during the initial product rollout.   Is this a Cisco product we’re using?      This is a Sinch product brought to you in partnership with Cisco, the leading global provider in video meeting and messaging solutions. Together we bring you a fully integrated collaboration experience, seamlessly delivering calling, messaging and meetings capabilities, all within a single app.   Can I still contact you for support?      Yes, absolutely! Please continue to contact Sinch for any questions related to Sinch Calling with Webex. The help button in the Webex app will take you directly to a Cisco support site with lots of helpful articles, but you should always open a support ticket with Sinch rather than Cisco first if you can’t find what you’re looking for.    Do I have to upgrade? When does this need to be completed?    No, the upgrade to Sinch Calling with Webex is not required. However, by the end of September 2023, Voyant Connect services will no longer be functional. You may also elect to stay on or change to officeXtend instead of upgrading to Sinch Calling with Webex.   What option will be best for me?   We have two options to meet your needs. If your needs are for a softphone client with basic messaging capabilities, including the ability to use SMS/MMS with your customers, officeXtend will be your best option. If you need more collaboration capabilities such as managing multiple chat groups and enhanced file sharing, viewing and setting presence status, desktop sharing and full multiparty audio and video conferencing, Sinch Calling with Webex will be your best option. Note that Sinch Calling with Webex does not support SMS/MMS at this time.   What packages will be available to upgrade to?   The three new seat packages are the following: The Sinch Calling with Webex Basic package provides users with calling, up to 100 participants in meetings, a Personal Meeting Room, up to 2GB of message storage, full audio/video/desktop sharing and much more. With meeting durations limited to <40 minutes, this package is ideal for general users that need to do more ad-hoc meetings and sharing sessions. The Sinch Calling with Webex Standard package provides users with calling, up to 100 participants in meetings, a Personal Meeting Room, up to 5GB of message storage, full audio/video/desktop sharing, call-in numbers for meetings, meeting scheduling, integration to Microsoft and Google calendaring and much more. With meeting durations up to 24 hours, this package is ideally suited for managers or anyone needing to frequently schedule and host meetings. Note that Webex Basic users that join a meeting scheduled and hosted by Webex Standard or Premium users inherit the meeting duration of the Webex package hosting the meeting. And with the Sinch Calling with Webex Premium offering, you get all the features of Webex Standard plus a top notch collaboration package supporting 1000 users in a single meeting, moderator controls, cloud recordings, transcription and many of the sophisticated features you expect in a product designed to host large scale webinars. This package is ideally suited for anyone that needs to present to small-to-large audiences like a pro. Included with any of the Webex packages, you get all the standard features of our current Premium seat, supporting your choice of Poly or Yealink phones, or go pure client-only. This means you can still be in Hunt Groups, Call Centers or any other services we offer and use Webex as your soft client.   Where can I get training and help information?   Cisco has no shortage of training materials and documentation. Helps articles are hosted by Cisco here: https://help.webex.com/en-us/landing/ld-wfg66v-WebexfromServiceProviders/Webex-from-your-Service-Provider Feel free to get familiar with these articles as these will be the guides we reference. Cisco updates these articles to keep the content current. Additionally, Cisco has an amazing amount of articles that also detail configurations for more complex things like running the Cisco Webex client in Virtual Desktop (VDI) setups: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/wbxt/vdi/wbx-vdi-deployment-guide.html and many other deployment scenarios. Where can I get the Cisco Webex clients?   The Cisco Webex clients can be downloaded at the following link: https://www.webex.com/webexfromserviceproviders-downloads.html.  There are clients for Windows, MAC, iOS and Android.   If you do download the Cisco Webex clients and try to sign up for a free account, do not use the same email address for your free account that you plan to use for your production service. If the email address you use is already in use when we try to provision your service, complications will arise requiring manual intervention. ... View more

Working as a team has never been easier    We’re excited to announce we’ve partnered with Cisco, the leading global provider in video meeting and messaging solutions, to bring you a fresh seamless collaboration solution to bring together calling, messaging, and meetings in one application: Webex.   With this partnership, you’ll have the opportunity to enjoy everything you love about mobile and desktop communications apps and so much more: chat directly or with a team, send emojis and GIPHYS, easily join meetings with a single click, and share files simply to name a few.   Now you'll be able to easily add a choice of three different Cisco Webex packages with PSTN calling automatically enabled, built on the same solid network your customers (and you) rely on every day.     A better way to work has arrived!     Enjoy everything you love about Sinch Calling with Webex and so much more with all the tools to empower your team to collaborate all in one place, from anywhere.    Crystal clear calling. With native in-app voice and video calling, you can make and receive calls with the classic calling features you rely on daily.    Messaging the way it’s meant to be. Quickly contact teammates, internal or external, using chat for direct messages or in a group space. Enjoy the latest messaging features such as @mentions, emojis and GIPHYS, plus threaded message support!    Hassle-free video meetings. From the global leader in video meetings, you can host or join secure HD meetings on any device, anywhere, and keep your data and privacy protected. Share your desktop, application, or file during your meeting or pop up a virtual whiteboard and have a brainstorming session.    Team collaboration tools keep you moving forward. Create a virtual workspace where you can get work done with others one-to-one or as teams. Chat, meet, share files, and link your productivity apps all within your virtual space to keep your work and conversations organized.      NOTE: To help you understand what this means for you, we've created an FAQ page here.    Questions? Please contact us at support@inteliquent.com. ... View more

Answers to frequently asked questions   This page will be used to maintain a list of frequently asked questions and answers especially during the initial product rollout.     Is this a Cisco product we’re using?      This is a Sinch product brought to you in partnership with Cisco, the leading global provider in video meeting and messaging solutions. Together we bring you a fully integrated collaboration experience, seamlessly delivering calling, messaging and meetings capabilities, all within a single app.   Can I resell the Sinch Calling with Webex product since this is through Cisco?   Yes, with a caveat. As a partner that owns the contract with your end customer, you must sign up to become a Cisco partner. The sign-up link is here: https://www.cisco.com/c/en/us/partners/become-a-partner.html.   On this page, create a Cisco account if you don't already have one. The sign up should be relatively easy and does not require deal registrations when buying through us.   Once you are signed up, you should be able to be found in the Cisco Partner Locator: https://locatr.cloudapps.cisco.com/WWChannels/LOCATR/openBasicSearch.do.   This will let us know you have completed your partner registration and can resell the Sinch Calling with Webex product.   Additionally, you will need to pass through references to a couple documents for Cisco products in your end customer sales agreements. The first is the Cicso End User License Agreement found at www.cisco.com/go/eula. Your customers must review and accept this agreement. The second is the Cisco Privacy Data Sheets for Webex Meetings and Webex App. These can be found at https://trustportal.cisco.com/c/r/ctp/trust-portal.html#/customer_transparency and also must be passed on to the customer.   Can I still contact you for support?      Yes, absolutely! Please continue to contact Sinch for any questions related to Sinch Calling with Webex. The help button in the Webex app will take you directly to a Cisco support site with lots of helpful articles, but you should always open a support ticket with Sinch rather than Cisco first if you can’t find what you’re looking for.    Do I have to upgrade? When does this need to be completed?    No, the upgrade to Sinch Calling with Webex is not required. However, at the end of September 2023, Voyant Connect and nCommand services are no longer supported. Your are options are to use the nCommand Plus client or moving to Sinch Calling with Webex.   What option will be best for me?   We have two options to meet your needs. If your needs are for a softphone client with basic messaging capabilities, including the ability to use SMS/MMS with your customers, nCommand Plus will be your best option. If you need more collaboration capabilities such as managing multiple chat groups and enhanced file sharing, viewing and setting presence status, desktop sharing and full multiparty audio and video conferencing, Sinch Calling with Webex will be your best option. Sinch Calling with Webex will also be your best option if you are using Call Center and need to see the presence status of agents. Note that Sinch Calling with Webex does not support SMS/MMS at this time.   How will this be offered?   As a partner, you will have three new seats types to sell or upgrade to: Sinch Calling with Webex Basic, -Standard and -Premium. You will be able to change the name of the product in Partner Setup just like you do other products, but, you MUST maintain Cisco Webex naming conventions. This means your product name must be of the form Product Name with Webex. Begin to think now about how you might name your product offering!   What seat packages will I be able to offer?   With the Sinch Calling for Webex (note, you can change it to your product name), we are introducing three new seat packages that include Cisco Webex as the mobile, tablet and desktop soft client. This is not an integration solution to a customer that already has Cisco Webex. Instead, we are enabling you to sell the whole solution! And this is not just a soft client. This is a full collaboration suite including chat, audio/video conferencing, application and desktop sharing and much more. The three new seat packages are the following: The Webex Basic package provides users with calling, up to 100 participants in meetings, a Personal Meeting Room, up to 2GB of message storage, full audio/video/desktop sharing and much more. With meeting durations limited to <40 minutes, this package is ideal for general users that need to do more ad-hoc meetings and sharing sessions. The Webex Standard package provides users with calling, up to 100 participants in meetings, a Personal Meeting Room, up to 5GB of message storage, full audio/video/desktop sharing, call-in numbers for meetings, meeting scheduling, integration to Microsoft and Google calendaring and much more. With meeting durations up to 24 hours, this package is ideally suited for managers or anyone needing to frequently schedule and host meetings. Note that Webex Basic users that join a meeting scheduled and hosted by Webex Standard or Premium users inherit the meeting duration of the Webex package hosting the meeting. The Webex Premium offering, gives you all the features of Webex Standard plus a top notch collaboration package supporting 1000 users in a single meeting, moderator controls, cloud recordings, transcription and many of the sophisticated features you expect in a product designed to host large scale webinars. This package is ideally suited for anyone that needs to present to small-to-large audiences like a pro.   Included with any of the Webex packages, you get all the standard features of our current Premium seat, supporting your choice of Poly or Yealink phones, or go pure client-only. This means you can still be in Hunt Groups, Call Centers or any other services we offer and use Webex as your soft client.   For a Webex seat, will I be able to add a desk phone?   Absolutely! The Cisco Webex solution is tightly integrated to our offering and functions as a powerful desktop, mobile and tablet client. You will still use Atlas and the Customer Administration Portal just as you do today to manage all your customer's services including managing desk phones and all of their calling features. Nothing in that regard changes, making this a smooth upgrade for your existing base. The desk phone will even appear in the Cisco Webex client on the calling screen, allowing you to initiate a desk phone call right from the Cisco Webex client.   Where can I get training and help information?   Cisco has no shortage of training materials and customer-facing documentation. Customer-facing guides are hosted by Cisco here: https://help.webex.com/en-us/landing/ld-wfg66v-WebexfromServiceProviders/Webex-from-your-Service-Provider.   Feel free to get familiar with these articles as these will be the guides we reference. Cisco updates these articles to keep the content current.   Additionally, Cisco has an amazing amount of articles that also detail configurations for more complex things like running the Cisco Webex client in Virtual Desktop (VDI) setups: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/wbxt/vdi/wbx-vdi-deployment-guide.html and many other deployment scenarios.   Where can I get the Cisco Webex clients?   The Cisco Webex clients can be downloaded at the following link: https://www.webex.com/webexfromserviceproviders-downloads.html.  There are clients for Windows, MAC, iOS and Android.   If you do download the Cisco Webex clients and try to sign up for a free account, do not use the same email address for your free account that you plan to use for your production service. If the email address your customers intend to use is already in use when you try to provision the service, complications will arise requiring manual intervention. ... View more

Visual Voice Mail   Functionality is being re-introduced providing users with voicemail features within the portal that allow them to see, listen, download, and action voicemail from the Vitelity Portal.  To check for voicemail, go to My Numbers>Voicemail. For any voicemail boxes established, under action, select Check Voicemail:       All new or saved voicemails will be presented. To listen, click on the play button. Under the action menus, users can mark voicemail as read, unread, view transcription of the voicemail or delete email from GUI:         When the account is set to transcribe, the system will send an email with transcription and provide the option to see transcription within portal or send email:       Schedule CDR Report Delivery   Users have the ability to decide how often they would like to receive CDR reports: Now - allows users to select the time span. Daily – will deliver CDR report each day. Monthly - will deliver CDR report automatically each month on the date the request was made.     CDR Report requests can be viewed or deactivated from the Scheduled Call Detail Report screen located on the left menu bar under billing:     LNP Enhancements Added verbiage to the LNP Order screen to assist users with address designation for TN’s and clarifying of the vfax setting:     Route/Call Forward field is now visible in telephone number information grid:   Port Order Type-Vfax behavior correction. Vfax designation was remaining with order when customer did not intend the numbers to be provisioned as a vfax order. This behavior will be addressed. API to check on pending port orders has been rebuilt. More information can be found at https://apihelp.vitelity.net/?q=apihelp.vitelity.net&#checkstatus.   Miscellaneous items: Viewmyfax timestamp on sent fax was not converting correctly. Behavior is being addressed. ... View more

How to set up an automated transfer of recorded calls and hosted fax to a remote location   The Call Recording and Hosted Fax products utilize the Storage widget to store the files on the cloud. This storage space is limited to 1GB per product, which is substantial, but if you want to store the files on your own server, this guide will help: Go to the product you'd like to set up Downloads (Hosted Fax or Call Recording) . Select the Download Configuration tab. Turn the SYNC button to ON:   This will reveal the options for the FTP server or S3 Bucket. Select FTP or S3. Enter your credentials, you can then Test Connection with the button at the bottom. Turn SCHEDULE CONFIGURATION on if you want the recordings to be deleted automatically from the cloud. If this is not enabled, your recordings will continue to consume your Enterprise Storage space. Select the frequency the recordings or faxes are deleted from the enterprise storage space with the drop-down menu. Click SUBMIT to save the configuration. ... View more

Finding the right services for UCaaS Call Centers   Call Centers can be added to UCaaS service, for new builds and for established enterprises alike. To make sure you are offering the correct features for your customers, follow this guide.   Each Agent will need: Phone seat with DID capabilities (Preferred or Premium). Desktop phone (or softphone with the Premium seat). Call Center User or Advanced Call Center User license (if the agent needs to be part of advanced or premium call centers).     Optional products: Call Recording - if you want to record the agent's calls. Agent Call Center Client - if you want them to use Call Disposition codes with the Premium Call Centers or you'd like to provide better queue visibility to the agent. Each Supervisor will need: Phone seat with DID capabilities (Preferred or Premium). Desktop phone (or softphone with the Premium seat). Supervisor license (Supervisor Standard, Supervisor Client, or Supervisor Premium).   ... View more

Product changes and fixes   On May 17, 2023, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.   Fixes   Fixed an issue with residential DID swaps An issue was fixed that was causing periodic errors when performing DID swaps for residential users.   Devices   Grandstream HT701/HT702 end-of-support notice The Grandstream HT701 and HT702 ATA devices will be removed from support. An email notification was sent in regards to this and these devices will need to be replaced by July 28th, 2023. The replacement devices are the Grandstream HT801 and HT802 ATA devices.   Poly VVX150 end of sale notice The Poly VVX150 PoE and VVX150 w/Power Supply models will be going end-of-sale on June 30th, 2023. These devices will be removed from new sales at that time. The devices will continue to be supported through the Bring Your Own Device (BYOD) option. ... View more

Expand your reach and collaboration over the #1 network through Teams calls to anyone, anywhere   Microsoft’s service, Operator Connect, allows businesses to quickly turn Teams into a business phone system by enabling full PSTN connectivity. Users can now call anyone, anywhere, even if they don’t use Teams. Key features include:   Ultimate quality   With over 99.999% uptime and fully geo-redundant interconnections, you can rely on our best-in-class, nationwide network coverage.    Reliable emergency call routing   We’re one of a select few 911 providers to offer secure, seamless emergency services through Microsoft Teams.     Enhanced support and customer experience   Take advantage of our expert resources for service management, shared service level agreements with Microsoft, and automated, simple self-service portal to boost internal and external customer experience.    Experience the ultimate call quality on a secure and reliable network.  Get maximum reach and communicate securely and reliably with anyone over the largest nationwide network, with 94% population coverage.     Manage critical emergency calls with confidence  Enable a seamless connection to emergency services through Microsoft Teams with an integrated E911 solution, with 911 nomadic location management, precision routing, and reliable call transport through our reliable network infrastructure.    Download Word File ... View more

Guide for Hosted Fax   The Basics   Hosted Fax provides the convenience of a private fax machine right in your browser or email client. Hosted Fax works with your VoIP solution, and is managed in the web-based Customer Administration Portal.   Hosted Fax is available in two variations depending on how many users within your company are needed: Personal Hosted Fax - assigned to one user and can be used like a personal fax machine. Shared Hosted Fax - assigned to multiple users and can be used like a company fax machine. The following video provides information for visual learners:     Log-in   Both Personal and Shared Hosted Fax are accessed the same way: Go to vip.anpi.com. Enter username and password. If you do not have your username and password, please contact your company administrator. Locate the Hosted Fax widget in the Enterprise Services section. Your assigned fax number is located in the Hosted Fax widget in your Customer Administration Portal:   Sending Fax   Any user given access to Voyant's Hosted Fax can easily send a fax from either the Customer Administration Portal or directly from their email.    Sending Fax via Customer Administration Portal: In the Hosted Fax widget, click on the Send Fax button. A box will pop up. Your name will be automatically filled in the Sender Name box. Choose the Sender Fax Number (if applicable). Enter the Recipient’s name, and Recipient’s Fax Number by filling the appropriate text boxes. Click + to add multiple recipients. Enter a subject line for the fax. Choose whether the fax content will be sent as an attachment or if you’ll type out the text to be faxed. To attach a document, click the + button. You will be able to navigate through your desktop to find the document(s) you wish to send. To send text, type in the information. Send fax by clicking the green Send Fax button on the lower right-hand corner. Once the fax is sent, the Send Fax dialog closes and you will see the alert, “Fax Sent Successfully.” To confirm if the fax reached your recipient, check the status in the Status Column. You can also change your settings to receive an email when a fax is sent successfully or not. NOTE: Hosted Fax currently supports the following file types: PDF, JPG & PNG, and the total size of attachments cannot be greater than 20 MB. Sending Fax from Email Client Faxes can be easily sent using any email client: Open a new email like you are composing a new email. In the To field, enter the destination fax number followed by @vipfax.net (for example 1234567890@vipfax.net). To send fax to multiple recipients, add multiple recipients like you would add multiple email addresses. Enter a subject line in the email. Attach the document to be faxed to the email.   Receiving Fax    Faxes can be received directly to your email or in the Customer Administration Portal based on settings and configuration (See Manage Settings).  When you receive a fax via email, you will receive an email with a PDF file attached.   View Sent/Received Faxes   To view faxes previously sent or received and stored within the Customer Administration Portal: Click on the Other Services Tab. Locate the Hosted Fax widget. If necessary, you can expand the widget by clicking on the double arrow in the upper right-hand corner. The following information is available for each file: Type (Incoming or Outgoing fax) User (You) Details (Recipient or Sender of fax, Date and Time fax was sent or received) Status (Sent – Pending Delivery, Delivered, Failed) Actions (Delete, View, Email, Resend Fax) To email or delete multiple files from your storage: Click on the small box next to the document icon within each file. Click all files to perform the desired action. Click Actions in the lower left-hand corner of the widget. Click the Email or Delete icon. If emailing, a box will appear to input the recipient’s email address. If deleting, a box will appear for you to confirm the deletion.   Manage Settings   Manage the outgoing and incoming settings of each fax from within your Customer Administration Portal.  To change settings: In the Hosted Fax dropdown, select the fax for which you want to change settings. Click Settings. Edit the following outgoing fax settings: Store sent faxes in Hosted Fax Widget. Faxes stored in the Customer administration portal will be counted towards storage limit. Email when fax is successfully delivered. Email when fax is not delivered. Edit the following incoming fax settings Store received faxes in Hosted Fax Widget. Email received faxes. Store and email received faxes in Hosted Fax Widget. Click Save. NOTE: You might not have all the options above. Contact your administrator for further information.   Configure (Company Administrators Only)   The configuration tab is an admin only option to view and manage all Hosted Fax accounts. To configure a fax, browse down the list of faxes that are available, choose the one you want to configure, then click Configure.   Configure Shared Hosted Fax   In the configuration window you can do the following: Enter a Label for your Shared Hosted Fax. A meaningful label will help you with quick identification. Select if you want to store received faxes in the widget. NOTE: If you chose not to store fax in Customer Administration Portal, admins and users with view and delete permissions will need to change individual settings to email faxes to them. Please consider any mailbox size restrictions when choosing this option. Assign Users who can send fax from this account by selecting users from the dropdown box. Click Edit to set the following: View, download and email faxes sent to this fax number Delete faxes sent to this fax number. Unassign a user. Click Save. NOTE: If you chose not to store fax in Customer Administration Portal, admins and users with view and delete permissions will need to change individual settings to email faxes to them. Please consider any mailbox size restrictions when choosing this option. Configure Personal Hosted Fax   In the configuration window you can do the following: Enter a Label for the Personal Hosted Fax. A meaningful label will help you with quick identification. Assign User who can send faxes from this account. NOTE: Once a user is assigned to a Personal Hosted Fax; they cannot be unassigned. Verify your users’ identities Enforce identity verification to prevent third parties from impersonating logged-in users. Set up identity verification Remind me later Did this answer your question? ... View more

Product changes and fixes   On April 24, 2023, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.     Updates   Support for Grandstream 16-, 24-, and 48-port V1 analog gateways Atlas ordering and provisioning is being added for supporting the Grandstream GXW4216 V1, Grandstream GXW4224 V1 and Grandstream GXW4248 V1 analog gateways.   Note: These are the first generation of these gateways. There are new V2 versions, but we are not supporting those at this time.   These are high-density analog-to-SIP devices for use in applications where a building is pre-wired for analog phones such as nursing homes or hotels. Enable these devices in your Partner Setup. When placing on a sales order, order all the user seats and specify a Generic Device for those users. Then place the type and number of gateways needed as a Device Only order:     NOTE: These are long-lead time devices and can take time to get available stock. Please plan ahead when these are needed.   Once the order is provisioned, users can be assigned to the specific ports in either the Atlas Customers tab or in the Customer Administration Portal.   Customer Reference Tag can now be edited or added For residential orders in Atlas, a Customer Reference tag can be added to the sales order if you want to add a number for your own tracking, such as billing ID from your own billing system. With this update, you can now edit the existing tag or add one if one didn't exist previously.     Fixes   Residential address validation API is now fixed The Residential API used to perform address validation checks has been fixed and will now return correct validations for service addresses.   Provisioning server will again show correct source IPs The provisioning server information shown in Customers tab, Devices section will now show the correct source IP for devices reaching the provisioning server. ... View more

Secure Voice is a product that offers encryption for your phone calls.   By adding the Secure Voice feature and associating it with a seat that uses a compatible device, calls made and received on that device are encrypted to provide a secure connection. The message is encrypted at the origin and decrypted at the cloud. If the other end also uses some kind of encryption technology, that will engage at the cloud to their end.  For end-to-end encryption, both parties would need a product such as Secure Voice.     Compatible Devices Poly 150, 250, 350, 450 Poly Trio conference phones Yealink SIP-T33G Yealink SIP-T43U Yealink SIP-T46U Yealink SIP-T53W Yealink SIP-T54W Yealink SIP-T57W     Adding Secure Voice to a Line in the Customer Admin Portal   When the product has been added to your service, you will assign it to a line in the Locations section of the Customer Admin Portal. Go to Locations > All Locations or specific location where you have the service. Select the Secure Voice tab. In the Action Column press the edit symbol to open the Assign Secure Voice License dialog box. Use the Assigning to: drop-down menu to select the line where you want to add the feature. Press the Assign button. That line is now secure to the cloud. ... View more