This page will be used to maintain a list of frequently asked questions and answers especially during the initial product rollout.
This is a Sinch product brought to you in partnership with Cisco, the leading global provider in video meeting and messaging solutions. Together we bring you a fully integrated collaboration experience, seamlessly delivering calling, messaging and meetings capabilities, all within a single app.
Yes, absolutely! Please continue to contact Sinch for any questions related to Sinch Calling with Webex. The help button in the Webex app will take you directly to a Cisco support site with lots of helpful articles, but you should always open a support ticket with Sinch rather than Cisco first if you can’t find what you’re looking for.
No, the upgrade to Sinch Calling with Webex is not required. However, by the end of September 2023, Voyant Connect services will no longer be functional. You may also elect to stay on or change to officeXtend instead of upgrading to Sinch Calling with Webex.
We have two options to meet your needs. If your needs are for a softphone client with basic messaging capabilities, including the ability to use SMS/MMS with your customers, officeXtend will be your best option. If you need more collaboration capabilities such as managing multiple chat groups and enhanced file sharing, viewing and setting presence status, desktop sharing and full multiparty audio and video conferencing, Sinch Calling with Webex will be your best option. Note that Sinch Calling with Webex does not support SMS/MMS at this time.
The three new seat packages are the following:
Included with any of the Webex packages, you get all the standard features of our current Premium seat, supporting your choice of Poly or Yealink phones, or go pure client-only. This means you can still be in Hunt Groups, Call Centers or any other services we offer and use Webex as your soft client.
Cisco has no shortage of training materials and documentation. Helps articles are hosted by Cisco here:
Feel free to get familiar with these articles as these will be the guides we reference. Cisco updates these articles to keep the content current.
Additionally, Cisco has an amazing amount of articles that also detail configurations for more complex things like running the Cisco Webex client in Virtual Desktop (VDI) setups:
and many other deployment scenarios.
The Cisco Webex clients can be downloaded at the following link:
https://www.webex.com/webexfromserviceproviders-downloads.html. There are clients for Windows, MAC, iOS and Android.
If you do download the Cisco Webex clients and try to sign up for a free account, do not use the same email address for your free account that you plan to use for your production service. If the email address you use is already in use when we try to provision your service, complications will arise requiring manual intervention.