Sinch Community

User Guide for the Yealink CP960   The Yealink® CP960 is a color, touch screen conference phone featuring superior audio performance with optional wireless MICs. This guide is designed to help you use some of the most popular features with your new Yealink® CP960 phone.     Touchscreen Conference Phone features:   USB Ports 2 USB Micro-B Port (PC connection) 1 Native Wifi and Bluetooth yes CPW90 Wireless expansion speaker/mic supported yes   View the complete Yealink CP960 User Guide. ... View more

Using the portal for Admins and End Users   The Inteliquent Cloud Connected PSTN Portal is where the customer can manage their services. There are two types of accounts available – Admin and User. Admin accounts are full visibility of the account, can manage users on the account, order numbers, etc. End User accounts can simply view the account and open support tickets.    Note: You can immediately tell the level of access by looking at the upper left corner of the portal, which will show ADMIN or END USER.   Dashboard   This is the default screen you will see when logging into the portal. This screen will show the total numbers in inventory, split between toll-free and local numbers.     Number Management   Numbers   The numbers screen allows Admins to purchase or update Local or Toll-Free Numbers If a user wishes to update a number, they can search that number, click on it, and it will open the features section of that number.   Here is where you can update the E911 address (found in E911 Services, as shown). Be sure to validate the address to ensure it is represented accurately in the Emergency Services Database.       Port-In Orders   Admins can create or lookup status and history for Port-In Orders.   Orders   Admins can view the history of Local or Toll Free Orders on the account and check their details.     To check into the details of the order, click on the order to expand the results.       Bulk Update   The Bulk Update section allows you to make sweeping changes to all of your inventory at one time.    By utilizing the Download CSV button, you will receive a current file with information about all of your numbers, including field such as DID, RATECENTER, and E911 ENABLED. You can make updates to this file to alter the information therein, and then upload the new CSV file to the system.      Bulk Updates in the system frequently take minutes to update, so patience is paramount with this feature.   History   This screen will show an itemized history of the updates made in Bulk Updates. Account   User   This page is used by admins to track the users of your system. You can Add New User with the button at the top, and filter the information with the Filter section.     Call Logs   You can search your call history here. Data such as Start Time, Origination Number (From), Termination Number (TO), and duration are noted here. You can also download a CSV of the records with the Download CSV button.     Billing This section will hold the records of your monthly invoices. From here you can download and view your invoices.   Support You can create cases, view status, and add notes.       ... View more

User Guide for the Yealink SIP-T57W   The Yealink® SIP-T57W desk phone is a 27-line, touch screen, Gigabit phone packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new Yealink® SIP-T57W phone.     Deluxe Desktop Phone w/ Adjustable Color Touch Display: Line Keys (touchscreen zones) 29 Total SCA (touchscreen zones) 16 BLFs 28 Total SCA + BLF 29 USB Port 1 Expansion Module EXP50 Bluetooth yes Wi-Fi yes Bandwidth 2x Gigabit   View the complete Yealink SIP-T57W User Guide. ... View more

User Guide for the Yealink SIP-T53W   The Yealink® SIP-T53W is an 8-line, Gigabit phone packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new Yealink® SIP-T53W phone.     Desktop Phone w/ Adjustable Display:   Line Keys 8 Total SCA 12 BLFs 20 Total SCA + BLF 21 USB Port 1 Expansion Module EXP50 Native Wi-Fi and Bluetooth yes Bandwidth 2x Gigabit   View the complete Yealink SIP-T53W User Guide. ... View more

User Guide for the Yealink SIP-T46U   The Yealink® SIP-T46U is a 10-line, Gigabit phone packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new Yealink® SIP-T46U phone.       Full-Feature Desktop Phone w/ Color Display:   Line Keys 10 Total SCA 16 BLFs 26 Total SCA + BLF 27 RJ9 Headset Jack yes USB Ports 2 Expansion Module EXP43 Bluetooth BT41 USB Dongle Wi-Fi WF50 Wi-Fi Dongle Bandwidth 2x Gigabit   View the complete Yealink SIP-T46U User Guide. ... View more

STEP 1:  Prepare   Before you can configure your CCP in Control Hub, you must procure PSTN services from Inteliquent.   Note: Before proceeding to Step 2, have all your new assigned telephone numbers and ported numbers available. Also, be sure to coordinate your porting dates with Inteliquent, as your ported numbers will not be active until they complete the porting process.  Verify that you have enabled your Cloud PSTN services for both incoming and outgoing calls.   STEP 2:  Provision   In Control Hub, launch the First Time Setup Wizard (FTSW) or Add Location function under Services. Simply select “Cloud Connected PSTN” and your preferred PSTN Partner from the drop down.   Add your telephone numbers obtained from your CCP Provider for this location and complete your location setup.     Notes: You will need to add a minimum of two numbers when you create your Location.  Additional numbers may be added to this location at a later time.   Once you create your location and associate it with a CCP Provider, your outbound calls from that location will immediately be routed by Webex Calling to that CCP Provider.   You may change the CCP Provider for a location at a later date by editing the location in Control Hub. Further, edit the location to change your existing PSTN from a local gateway to Cloud PSTN.   STEP 3:  Place and Receive PSTN Calls   You are now ready to place and receive PSTN calls with your Webex Calling service using Inteliquent.   Important: Remember that you are responsible for providing the CCP Provider current address information to assure your emergency services (E911) are enabled. These changes are made in the Inteliquent Cloud Connected Portal. ... View more

User Guide for the Yealink SIP-T43U   The Yealink® SIP-T43U is an 8-line, Gigabit phone packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new Yealink® SIP-T43U phone.     Desktop Phone w/ Monochrome Display features: Line Keys 8 Total SCA 12 BLFs 20 Total SCA + BLF 21 RJ9 Headset Jack yes USB Ports 2 Expansion Module EXP43 Bluetooth BT41 USB Dongle Wi-Fi WF50 Wi-Fi Dongle 2x Gigabit yes     View the complete Yealink SIP-T43U User Guide. ... View more

User Guide for the Yealink SIP-T33G   The Yealink® SIP-T33G Desk Phone is a 4-line, Gigabit phone packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new Yealink® SIP-T33G phone.     Basic Desktop Phone w/ Color Display features:   Line Keys 4 Total SCA 4 BLFs 11 Total SCA + BLF 11 RJ9 Headset Jack yes Expansion Module n/a Bandwidth 2 x Gigabit   View the complete Yealink SIP-T33G User Guide. ... View more

New Features and Updates for the Customer Administration Portal   Customer Administration Portal Support for Select Yealink Phones   On August 9th, the Customer Administration Portal will be enhanced to support managing select Yealink phone models including the following: SIP-T33G SIP-T43U SIP-T46U SIP-T53W SIP-T54W SIP-T57W CP960 Download this guide for a feature comparison of the various phone models.   In Manage Phone System, you can activate the phones (if ordered new), enable Hoteling and perform Device Swaps.     Seat features can be edited and Shared Call Appearances and Busy Lamp Fields can be added. These will appear on the line keys on the phones.     Additional devices can be imported into your PBX using the Unassigned Devices tab. Simply choose from the specific Yealink phone models in the list, enter the MAC address and import the device. Then you can assign it to users.     Guides for the devices will soon be available at https://help.inteliquent.com/devices. ... View more

Introducing Support for Select Yealink Phones   On August 9th, 2021, support for ordering select Yealink devices will be added in the Atlas customer lifecycle management portal to improve user experience and functionality. Support for Select Yealink Phones Support for the following Yealink phones will be added in Partner Setup: SIP-T33G SIP-T43U SIP-T46U SIP-T53W SIP-T54W SIP-T57W CP960 Download this guide for a feature comparison of the various phone models.   Additionally, a range of accessories will also be available in Partner Setup: EXP43 Expansion Module (for use with the T43U and T46U) EXP50 Expansion Module (for use with the T53W, T54W and T57W) BT41 Bluetooth USB Adaptor (for use with the T43U and T46U) WF50 Wifi USB Adaptor (for use with the T43U and T46U) Power Supplies Wall Mount Brackets The items you want to support can be enabled in Partner Setup->Devices.   You can also set your end-customer pricing. Once enabled, they will be available as devices and accessories when placing sales orders. You can select any enabled device for each seat, as well as place device-only orders for the Yealink phones or accessories. Additionally, you can update your phone selection defaults in Partner Setup->Products and Services by editing each business seat and changing the default device.     Choosing a new default device will change what is automatically shown initially for each seat type placed on a new or add-on sales orders.   Additionally, all MACD-type operations will be available in the Customers tab for device imports, device swaps and other operations.     The devices will ship from our distributor ready to plug in and activate. ... View more

Phone Inventory Status   Supply chains are continuing to improve though our vendors do continue to have some supply problems resulting in ongoing shortages of some devices. However, many devices are now returning to stock.   Items that are currently out of inventory will be listed here. If the item is not listed, it currently has inventory at the time you submit your sales order. If you wait a month before executing the Equipment Order task in your workflow (this is when equipment is actually ordered), check back here to make sure what you intended to order is still available.   Note: The Panasonic TGP600 DECT devices will go end-of-support on 12/31/2024. Please replace these with the Yealink W76P devices as soon as possible. These devices have been removed from the BYOD option on 8/30/2024.   Quantities as of 8:10 am CST 10/14 New Refills     Yealink Phones Available for Purchase   Yealink SIP-T33G PoE Yealink SIP-T33G w/Power Supply Yealink SIP-T43U PoE Yealink SIP-T43U w/Power Supply - low inventory Yealink SIP-T46U PoE Yealink SIP-T46U w/Power Supply Yealink SIP-T53W PoE Yealink SIP-T53W w/Power Supply - out of stock Yealink SIP-T54W PoE Yealink SIP-T54W with Power Supply Yealink SIP-T57W PoE Yealink SIP-T57W w/Power Supply Yealink W76P DECT Bundle - out of stock Yealink CP925 Conference Phone PoE - low inventory Yealink CP965 Conference Phone PoE Yealink CP965 w/Power Supply Conference Phone     HP-Poly Phones Available for Purchase   HP-Poly VVX 250 w/Power Supply HP-Poly VVX 250 PoE HP-Poly VVX 350 w/Power Supply HP-Poly VVX 350 PoE HP-Poly VVX 450 w/Power Supply HP-Poly VVX 450 PoE HP-Poly Trio 8300 PoE HP-Poly Trio 8300 w/Power Supply   Other Devices Available for Purchase   Yealink W56H DECT Additional Handset for the W76P - out of stock Yealink W59R Rugged Handset for the W76P Yealink RT30 DECT Repeater for the W76P - low inventory Yealink EXP43 Expansion Module (for the T43U, T46U) Yealink EXP50 Expansion Module (for the T53W, T54W, T57W) Yealink WF50 Wifi Dongle for the T4 Series Yealink BT41 Bluetooth Dongle for the T4 Series Yealink CPW65 Expansion Mic Set for the CP965 HP-Poly EM50 Expansion Module (for use with the VVX 450) - out of stock HP-Poly USB Wifi Adaptor HP-Poly Expansion MIC Kit for Trio 8300/8500/8800 Grandstream HT801 Grandstream DP720 Handset Grandstream DP750 Base Station - out of stock Grandstream GXW4216 V1 16-Port Analog Gateway - low inventory Grandstream GXW4216 V2 16-Port Analog Gateway - out of stock Grandstream GXW4224 V1 24-Port Analog Gateway  Grandstream GXW4224 V2 24-Port Analog Gateway - out of stock Grandstream GXW4248 V1 48-Port Analog Gateway Grandstream GXW4248 V2 48-Port Analog Gateway     Items with low inventory (could run out quickly)   Grandstream GXW4216 V1 16-Port Analog Gateway - 3 remaining Yealink SIP-T43U w/Power Supply - 564 remaining Yealink RT30 DECT Repeater for the W76P - 16 remaining Yealink CP925 Conference Phone PoE - 26 remaining     Current out-of-stock items as of: October 14, 2024 Grandstream Grandstream DP750 Base Station Grandstream GXW4216 V2 24-Port Analog Gateway Grandstream GXW4224 V2 24-Port Analog Gateway   Yealink Yealink W76P DECT Bundle Yealink W56H DECT Additional Handset for the W76P Yealink Wallmount for the T33G Yealink SIP-T53W w/Power Supply   HP-Poly HP-Poly Trio 8300/8500/8800 Power Supply HP-Poly EM50 Expansion Module (for use with the VVX 450)   HP-Poly Trio 8800 PoE - removed for new sales - End-of-Sale on 8/31/2024 ... View more

Using the Poly VVX 601 Desktop Phone   This video shows you how to use the Poly VVX 601 Desktop Phone:     Soft Keys The soft keys located on the phone screen perform the functions that are labeled on the button region. Their functions are context sensitive, which means the function of the soft keys change depending upon your current activity. For example, if you are conferencing, the soft keys display functions related to the conference function.     Line Keys With the VVX 600 series, you have the ability to access up to 15 lines. The line keys are found on the display screen and they indicate the status of your lines and associated activity. The icon on the screen area informs you when a line is idle, ringing, in use, on hold or disconnected altogether.   Navigation Keys The Navigation keys allow you to scroll through the options and lists on the display keys by pressing left, right, up or down. To select an item, press the Select button (the button in the center of the navigation keys).   Answer a Call To answer a call, simply pick up the handset or press the Answer soft key, Speakerphone key or Headset key.   Place a Call To place a call, simply pick up the handset or press the Call soft key, Speakerphone key or Headset key. Then dial the number.   Set up Voicemail Initiate a call. Dial *62 or your extension. At the prompt, enter in a unique passcode, then press #. Re-enter your passcode, then press #. Follow instructions to record your name. Follow prompts to: Access voicemail box Access greetings menu Change call forwarding options Make a call Change pass code Exit voice portal. Retrieve Voicemail Messages A blinking red “message waiting” indicator light notifies you when you have a new voicemail message. To check your voicemail, initiate a call and dial *62 or your extension. Enter your voicemail pass code, then press #. (If you forgot your pass code, please contact your system administrator.) Follow the audio prompts. Hold and Resume a Call To hold, press the Hold soft key. To resume, press the Resume soft key. Access Call Lists Call History can be accessed using the Navigation keys. To see recently received calls, press the left arrow key. To see recently placed calls, press the right arrow key. To see missed calls, press the down arrow key. To dial a number, scroll to the desired number, then press the Dial soft key or the Select button. Do Not Disturb To enable Do Not Disturb, press the DND soft key. To disable, press the DND soft key again. Make a Three-way Call After first call is connected: Press the More soft key, then the Confrnc soft key. The active call will be placed on hold. Dial new party. When call connects, press the Confrnc soft key again to join the calls. Transfer a Call After first call is connected: Press the More soft key, then the Transfer soft key. (The active call will be placed on hold.) To transfer the call unannounced, press and hold the Transfer soft key, then select the Blind option. Dial the number or extension. When the party answers, announce transfer. Then press Transfer again to complete. If a Blind transfer, the call will transfer automatically. To transfer the call directly to another user’s voicemail: Dial *55. Dial the extension, followed by #. A confirmation will announce the transfer is complete. Call Forwarding Press the Home key. Press the right arrow on the Navigation key until the Forward icon is selected. Press Select button. Use up and down arrows on the Navigation keys to select your option: 1. Call Forwarding Always 2. Call Forwarding No Answer 3. Call Forwarding Busy Enter destination number and press Enable soft key. To disable, follow same steps and press Disable soft key. Shortcuts: Pick up handset and dial: *72 = Call Forwarding Always *90 = Call Forwarding Busy *92 = Call Forwarding No Answer Enter destination number, then press #. To deactivate, dial: *73 = Call Forwarding Always *91 = Call Forwarding Busy *93 = Call Forwarding No Answer. Feature Codes *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call Forwarding Busy Activation *91 Call Forwarding Busy Deactivation *92 Call Forwarding No Answer Activation *93 Call Forwarding No Answer Deactivation *44 Call Recording (if enabled) *67 Calling Line ID Delivery Blocking per Call *65 Calling Line ID Delivery per Call *68 Call Park *88 Call Park Retrieve *98 Call Pickup *11 Call Retrieve *69 Call Return *70 Cancel Call Waiting *99 Clear Voice Message Waiting Indicator *55 Direct Voicemail Transfer *78 Do Not Disturb Activation *79 Do Not Disturb Deactivation *62 Voice Portal Access *66 Last Number Redial. ... View more

Watch this quick tutorial video to learn how to assemble the Poly VVX 301:     ... View more

To swap device function in the Customer Administration Portal: Log into the Customer Administration Portal at vip.anpi.com In the menu on the left, click on Location. Scroll down and click on All Locations or select the location menu item. In the search box in the upper right-hand corner, search for the user by username, phone. number, MAC, or device type. In the Device Type column, click on the link next to the icon for the device. In the Device Details pop-up that appears, click the Swap link. ... View more