Bill_Balvanz
Employee
Employee
since ‎05-16-2023
‎06-03-2025

User Statistics

  • 166 Posts
  • 0 Solutions
  • 0 Kudos given
  • 0 Kudos received

User Activity

The following videos discuss how to use filters on your reports in Akixi.
We were happy to host a webinar on May 21, 2025 about how rural CLECs and ILECs are simplifying operations, cutting costs, and future-proofing their voice networks — all without disrupting what already works.
We are excited to share with you our Product Release Showcase for May 2025. Topics covered in this video: Evolving Customer Landscape Overview of Customer Communication Cloud Key Use Cases for Customer Engagement Themes Driving Innovation at Sinch Tr...
The Service Level Report is a common call center report that shows the distribution of answer times within a call center. The Broadsoft version had an enumeration quirk where the rezsults of a lower threshold (answered under 15 seconds) were counted ...
The Agent Call Report is useful as a high level view of a call center agent's distribution of call types. The following metrics are significant: Legacy Metric Akixi Metric Name ACD Agent Name Calls Presented Inbound ACD Calls ACD Calls Inbound ACD An...