This document will be useful to align the Legacy Broadsoft KPI field name to those found in Akixi. The Akixi Path column shows how to find the metric within the Add Field menu.
This article has been published in an incomplete form to provide information as it is added. Updates will be frequent to this page.
Agent Key Performance Indicators |
| Legacy KPI |
Akixi Path |
Akixi KPI |
| ACD Calls (Presented) |
Call Counts / Inbound ACD Calls |
Inbound ACD Calls |
| ACD Calls (Answered) |
Call Counts / Inbound ACD Calls |
Inbound ACD Answered |
| Outbound Calls |
Call Counts |
Outbound Calls |
| Bounced Calls |
Call Counts |
Advanced Calls |
| Average Call Duration |
ACD Times / Busy Times |
Avg Busy (Call) Time |
| Total Unavailable time |
ACD Times |
Tot Not-Available Time |
| Sign In Time |
ACD Times |
Signed In At |
| Sign Out Time |
ACD Times |
Signed Out At |
| |
|
|
Call Center Key Performance Indicators |
| Legacy KPI |
Akixi Path |
Akixi KPI |
| |
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