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Go to atlas.voyant.com Resetting your Atlas password by clicking the “I forgot my Username / Password link” Complete the required field by entering the email ID associated with your account Click the grey Send new password button ... View more

Using ATLAS to suspend then resume services Log into Atlas at atlas.anpi.com In the horizontal menu across the top, click on the Customers tab In the Customers panel that appears, using the Filters button on the right, filter by Customer Name, Email Address, First Name, Last Name, Phone or Status. Click Filter. Locate the Customer in the Customer Name column and double-click on that row Scroll down to the Features and Services panel Click on the Seat Packages tab Click the checkbox next to the user for which you intend to suspend or resume services In the Actions column on the right, click the Suspend or Resume icon. Or, in the menu along the bottom, click the Suspend Services or Resume Services button In the Are You Sure You Want To Suspend The Following Seat Package(s) pop-up window that appears, click the blue Suspend button on the lower-right. You’ll need to select a date when the change is to be effective. Note: You may need to use the Filters to search for Suspended services in order to find them to resume. ... View more

Phone Features Guide for VVX250 The Poly VVX 250 is packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new Poly VVX 250 phone — right out of the box.   Soft Keys The soft keys located underneath the phone screen perform the functions that appear directly above them on the display. Their functions are context sensitive, which means the function of the soft keys changes depending upon your current activity. For example, if you are conferencing, the soft keys display functions related to the conference function.   Line Keys With the VVX250, you have the ability to access up to four physical lines and up to 12 additional virtual keys. The line keys, located to the left of the phone screen, indicate the status of your lines and associated activity. The icon informs you when a line is idle, ringing, in use, on hold or disconnected altogether. Use the left and right navigation buttons to change virtual pages of line keys.    Navigation Keys The Navigation keys allow you to scroll through the options and lists on the display keys by pressing left, right, up or down. To select an item, press the Select button (the button in the center of the navigation keys).   Answer a Call To answer a call, simply pick up the handset or press the Answer soft key, Speakerphone key or Headset key.   Place a Call To place a call, simply pick up the handset or press the New Call soft key, Speakerphone key or Headset key. Then dial the number.   Other Features Set up Voicemail Either press the Messages key or Initiate a call. If calling, dial *62 or your extension. At the prompt, enter in a unique passcode, then press #. Re-enter your passcode, then press #. Follow instructions to record your name.Follow prompts to:* Access voice mailbox* Access greetings menu* Change passcode* Exit voice portal   Retrieve Voicemail Messages A blinking red “message waiting” indicator light notifies you when you have a new voicemail message. To check your voicemail, press the Messages key or initiate a call and dial *62 or your extension. Enter your voicemail passcode if prompted, then press #. (If you forgot your passcode, please contact your system administrator.) Follow the audio prompts. Hold and Resume a Call To hold, press the Hold soft key. To resume, press the Resume soft key.   Access Call Lists Call History can be accessed using the Navigation keys. To see Recent calls including placed, received or missed calls (denoted by icon), press the down arrow key or press the Dir soft key and choose Recent Calls  To dial a number, scroll to the desired number, then press the Dial soft key or the Select button.   Do Not Disturb To enable Do Not Disturb, press the DND soft key. To disable, press the DND soft key again.   Make a Three-way Call After the first call is connected: Press the More soft key, then the Confrnc soft key. The active call will be placed on hold.  Dial the new party.  When the call connects, press the Confrnc soft key again to join the calls.   Transfer a Call After the first call is connected: Press the Transfer hard key or soft key. (The active call will be placed on hold.)  To transfer the call unannounced, press the Blind soft key. Dial the number and hit send. The call will transfer automatically. To speak to the transfer-to party first, Dial the number or extension and press Send. When the party answers, provide details about the transfer. Then press Transfer again to complete.  To transfer the call directly to another user’s voicemail, during the transfer process, Dial *55 instead of the extension, then the extension, followed by #. A confirmation will announce the transfer is complete.   Call Forwarding Press the Forward soft key or the Home key. If using Home, press the down arrow on the Navigation keys until the Forward Menu option is selected. Press the Select navigation button. Use the up and down arrows on the Navigation keys to select your option.* Call Forwarding Always* Call Forwarding No Answer* Call Forwarding Busy Enter destination number and press Enable soft key. To disable, follow the same steps and press Disable soft key. ... View more

Adding a New User to Your Atlas Portal Adding a new user to your Atlas portal is easy. Go to the Administration Tab Select the green +New User button at the top of the User Management widget Fill out the information in the window that pops up Confirm with Create User The new user will receive an email to the address you put for them, they will need to follow the email to create their login and password User Type There are three user types you can select. They provide various access to the different portions of Atlas. User This access is for agents in your own operation. Think of this as the highest level of access. Channel Partner User If you use multiple sales channels, you can designate partner users with less access. They will need to report to a Channel Partner Manager Channel Partner Manager For sales channels that exist apart from your organization, these managers oversee the channel partner users ... View more

Atlas Portability Check Tool The Portability Check is found on the Sales Orders tab in Atlas, in the upper right corner with the other tools.   To use this tool, enter the ten digit numbers you wish to look up in the top field then press the Validate button.  The portability of the numbers will be revealed below.     ... View more

Setting up Voicemail to Email   Log into the Customer Administration Portal Go to Locations > All Locations Find the extension you wish to edit Press the edit icon on the right hand side Go to Messaging Tab Scroll down to Unified Messaging Turn the switch from Use Unified Messaging to Forward to Email if you want to ONLY receive emails Keep the switch on Use Unified Messaging to use both the phone voice portal and have an option to receive an email Confirm the email address in the "Email will be sent to" field IF you have selected Forward to Email Enter the preferred email address in the "Forward a copy of this email to" field and turn it on IF you want a copy sent there, or if you have selected Use Unified Messaging Save    ... View more

Setting Up and Using Voicemail from Your Device   First Time Setup   Dial the voice portal number/extension, or the message key on the handset, then:  If requested, enter your phone extension.  Listen to the voice prompts. Enter a new passcode at the prompt.  Re-enter your passcode at the prompt.  Record your name at the prompt.  Press #.    Your VM is now initialized.   After initial Set-up   From Your Phone: Press the “Messages” key or dial *62 Input your password    From another IP Phone in your organization: Press the “Messages” key. Press “*”. Input your extension. Input your password.   From a Phone outside your organization to the voice portal: Dial the Voice Portal number. Input your extension. Input your password.   From a Phone outside your organization to your extension: Dial your phone number. Press “*”. Input your extension. Input your password.   Sample “No Answer” greeting:  o This is Mary Smith and you’ve reached my voicemail on  Monday March 16.  o To leave me a message, press pound or wait for the tone.  o To reach our operator, press 0.  o Thank you for calling.    Sample “Busy” greeting:  o This is Mary Smith and you’ve reached my voicemail because I’m on my phone.  o To leave me a message, press pound or wait for the tone.  o To reach our operator, press 0.  o Thank you for calling.    Sample “Extended Away” greeting:  o This is Mary Smith and you’ve reached my voicemail because I’m away from the office during the week of  August 3 through 7.  o To leave me a message, press pound or wait for the tone.  o To reach our operator, press 0.  o I will answer voice messages on August 10 upon my return to the office.  o Thank you for calling.    Voice Portal Main Menu   The Voice Portal Main Menu contains the following options: Access Voice Messaging†  Change CommPilot Express Profile †  Record Greetings †  Change Call Forwarding Options †  Record Announcements  Make Calls †  Access Flexible Seating/Hoteling †  Change Passcode  Exit  # Repeat menu    † These options are provided only if their services have been assigned to you.  Voice Messaging  1 Access Play Messages menu  2 Access Change Busy Greeting menu  3 Access Change No Answer Greeting menu  4 Access Change Extended Away Greeting menu  5 Access Compose Message menu  7 Access Delete All Messages menu  Passcode (optional)  Personalized Name (optional)  8 Access Message Deposit menu †  * Return to previous menu  # Repeat menu    Change Busy Greeting Menu  1 Record new Busy Greeting  2 Listen to current Busy Greeting  3 Revert to system default Busy Greeting  * Return to Voice Messaging Main  Menu  # Repeat menu    Change No Answer Greeting Menu  1 Record new No Answer Greeting  2 Listen to current No Answer Greeting  3 Revert to system default No Answer Greeting  * Return to previous menu  # Repeat menu    Change Extended Away Greeting Menu  1 Activate Extended Away Greeting  2 Deactivate Extended Away Greeting  3 Record new Extended Away Greeting  4 Listen to current Extended Away Greeting  * Return to previous menu  # Repeat menu    Note: Extended Away is a special type of no-answer greeting. Therefore, activating the Extended Away greeting automatically deactivates the No Answer greeting and deactivating the Extended Away greeting, activates the No Answer greeting. ... View more

Updating or establishing a credit card to use for auto-payment is easy in our Customer Administration Portal.    Adding a Credit Card  Log in to the Customer Administration Portal.    2.  Open up the “Billing” section and then click on "Credit Card Information".     3.  Click on “Add Payment Information”.    **At this time, the system only allows one credit card established per account. If there is an account listed and it is necessary to update the card, please remove the existing card and proceed to adding a new card. 4.  A new screen will be presented to capture credit card information. **Please note this card will be used for auto-pay going forward unless changed or removed.   5.  You will be required to confirm location. Make sure the address used is the billing address for the credit card being used. If not, the system will decline the card due to validation rules.   6.  If card details validate, the screen will reflect that the details were updated successfully.    7.  The screen will automatically provide the main credit card screen showing the card submitted. If the card errors for any reason, an error screen will be presented. Click OK to re-enter the corrected credit card information.     ... View more

Royalty Free MoH Files for Download As an alternative to the default system defined music on hold (MOH) for your Hosted PBX service, you can load one of the pre-formatted Voyant provided MOH files. A collection of the files are found in the attached .zip file ... View more

    License Summary   Note: The price of a call center license is in addition to the seat price for the user.   Core licence options: Call Center User: The basic call center license. Once attached to a user’s seat, it permits the associated user to be a member of any number of basic call queues. The presence of at least one of these licenses in the PBX permits the Administrator to build any number of basic call queues. Advanced Call Center User: This license functions exactly like the Call Center User license above, but also permits the associated user seat to be a member of any number of advanced queues and/or basic queues. Agent Call Center Client: This is an add-on that can be attached to a user licence holder which permits access to a web-based client for additional visibility into the call center activity as it pertains to the agent. Supervisor Standard: This is a bundle that includes a Call Center User license as well as Supervisor privileges to allow the user access to an online portal to monitor queues and agents.   Other license options: Supervisor Client: This license allows one user seat access to the Supervisor client. It is included in the Supervisor Standard and Supervisor Premium licenses. It will not permit the user seat to be a part of any call center. Supervisor Premium: This is a bundle that includes an Advanced Call Center User license as well as Supervisor privileges to allow the user access to an online portal to monitor queues and agents. This user seat may take calls in any advanced or standard call center. Call Center License Features Agent Presence in Call Queue: Agents in call queues are offered calls per the distribution methodology defined in the Queue Profile found in the Customer Administration Portal. There is no limit to the number of queues of which an agent can be a member. Supervisor Presence in Call Queue: Supervisors in call queues are able to see the queue details and agents present in all queues of which they supervise. There is no limit to the number of queues of which a supervisor can monitor. Call Center Client: A web-based application that can assist the agent or supervisor with real-time activities. Personal Reports: Run reports for specific time ranges that list key performance indicators for your individual activities. Queue Reports: Reports about key performance indicators for call center queues can be run historically or scheduled in advance. Agent Reports: Access KPI data for any number of agents in queues that you supervise either historically or scheduled for a future date. RTA Dashboard: A real time adherence dashboard that shows queue status as well as agent performance factors. This opens in its own web page and can be moved to external monitors. Threshold alerts show in real time to indicate when metrics exceed pre-defined parameters. Direct Queue Management: Ability to see the queues that you supervise, intercept calls, and change the queue order manually. Click to Transfer Directories: Calls on your phone can be transferred easily to programmed directories within the web interface. Change Agent Status Remotely: View agent available state, login status, and queue presence. Changes can be made by the supervisor remotely through the supervisor client interface. ... View more

Audio Specifications   The information below will guide you through the process of recording or converting WAV files of the following format for upload to the Customer Administration Portal: WAV extension 8000khz sample rate U-Law encoding 5000kb file size     Record a voice greeting using an Android Phone   You can record a voice greeting using an Android Phone with the following steps: Download Broadsoft Recorder from the Google Play Store. Open the Broadsoft Recorder app. Tap the “plus” icon at the top right corner of the screen Tap the “record” button at the bottom of the screen to begin recording. Tap the “stop” button to pause or complete recording. Tap the “checkmark” button at the top right hand corner of the screen to confirm completion of the recording. Name the recording. The new recording will be saved to the phone. You can preview the recording by tapping the “play” button to the left of the recording entry. Send the WAV file to an email address by tapping the “Envelope” icon to the right of the recording entry. The file will be sent as an attachment for download.  You should now have a WAV file that you can upload to the Customer Administration Portal.     Record a voice greeting using an iPhone, iPod Touch or iPad   You can record a voice greeting using an iPhone, iPod Touch or iPad with the following steps: Download Broadsoft Recorder from the iTunes Store. Open the Broadsoft Recorder app. Tap the “plus” icon at the top right corner of the screen. Tap the “record” button at the bottom of the screen to begin recording. Tap the “stop” button to complete the recording. Tap the “checkmark” button at the top right hand corner of the screen to confirm completion of the recording. Name the recording The new recording will be saved to the phone. You can preview the recording by tapping the “play” button to the left of the recording entry. Send the WAV file to an email address by tapping the “Envelope” icon to the right of the recording entry. The file will be sent as an attachment for download. You should now have a WAV file that you can upload to the Customer Administration Portal.     Convert an existing audio file using a Mac or PC (with Audacity) You can convert an existing audio file using a Mac or PC (with Audacity) with the following steps: Download and Install Audacity for your operating system Open Audacity and click “OK” when asked.   Converting An Existing File   You can convert an existing file with the following steps: Go to File > Open and open the audio file to be converted. Set the Project Rate (Hz) to 8000. Go to File > Export to save out the file.     Recording A New File   You can record a new file with the following steps: Select the audio input you will be recording from. Set Project Rate (Hz) to 8000. Press the “record” button to begin recording. When finished, press the “stop” button. If you are satisfied with your recording, go to File > Export to save out the file.     Saving out the file   You can save out the file with the following steps: In the Format dropdown menu, select Other uncompressed files and then click Options. Under the Header dropdown menu, select “WAV (Microsoft)”. Under the Encoding dropdown menu, select U-Law. Select an output location and click Save. You now have a WAV file ready for upload to the Customer Administration Portal.     Convert an existing audio file online   You can convert an existing audio file online with the following steps: Go to G711.org. Browse to your source file. Select the radio button for BroadWorks Classic (8Khz, Mono, u-law). Click Submit.     Royalty-free audio files Music on Hold Files ... View more

Residential Voice Service   While much as been written about the death of residential phone service, many homes still rely on their residential phone service every day. A VoIP Residential service is a great way to have a reliable, household line anywhere the Internet can reach, while adding advanced calling and voicemail features that are all inclusive for one low price. Inteliquent now offers homeXtend - a residential product that can be fully integrated into your existing product portfolio.     Why Inteliquent’s homeXtend?   homeXtend allows you to bring VoIP service to the homes of your customers while tapping into new markets and adding new ones. The solution is fully integrated and turnkey so you can immediately add customers without spending time and money developing, deploying and marketing your own product.   Features: Choice of two calling packages. Mobile app option to receive and place calls from your home on the go. Customer Administration Portal to manage features. Pre-provisioned Grandstream ATA shipped directly to the customer’s house.   Standard package: Phone Number Native to Serving Rate Center White Page Directory Listing 911 Registration Unlimited Local and Long Distance 411 Directory Assistance (Per use fee) Caller ID & Caller Name Delivery Call Waiting Call Hold 3-Way Calling Call Return Last Number Redial Anonymous Call Rejection Calling Line ID Delivery Blocking Do Not Disturb Call Forward Always, No Answer, Not Reachable Speed Dial Voice Mail Unified Messaging. Select package: Phone Number Native to Serving Rate Center White Page Directory Listing 911 Registration Unlimited Local and Long Distance 411 Directory Assistance (Per use fee) Caller ID & Caller Name Delivery Call Waiting Call Hold 3-Way Calling Call Return Last Number Redial Anonymous Call Rejection Calling Line ID Delivery Blocking Do Not Disturb Call Forward Always, No Answer, Not Reachable Speed Dial Voice Mail Unified Messaging Sequential Ring Simultaneous Ring homeXtend Plus Mobile Client Selective Call Acceptance Selective Call Rejection Distinctive Ring.     homeXtend Plus Mobile App   homeXtend Select includes a mobile app option for both iOS and Android to allow customers to take their home phone on the go. The mobile phone app offers a number of features to complement their home phone service including: Placing calls that appear to come from their residential line. Answering calls that arrive at their residential line. Accessing call history. Configuring features including Call Forwarding, Do-Not-Disturb and other features. An unbranded website at https://homextend.com is available for use by your customers and provides app store links to the app along with a user guide for download.     Our Solution   Inteliquent has an award winning software platform - Atlas - that allows you to sell and manage all your residential customers out-of-the box. Want to get selling right away? Atlas helps deploy your residential solution with ease with order, customer and provisioning management. The intuitive online interface provides you visibility into your customer’s accounts and activity in real-time. Alternatively, Inteliquent offers a comprehensive open API interface for homeXtend to partners wanting a tighter integration to your own existing internal systems for ordering, provisioning and customer management. The APIs provide access to full life-cycle management of your homeXtend customers. For partners with software developers, the APIs allow you to continue to leverage your own internal systems with the homeXtend residential services. ... View more

Using the Poly VVX 301 Desktop Phone     Soft Keys   The soft keys located underneath the phone screen perform the functions that appear directly above them on the display. Their functions are context sensitive, which means the function of the soft keys change depending upon your current activity. For example, if you are conferencing, the soft keys display functions related to the conference function.     Line Keys   With the VVX 300 series, you have the ability to access up to 5 lines. The line keys, located to the left and right of the phone screen, indicate the status of your lines and associated activity. The backlighting informs you when a line is idle, ringing, in use, on hold or disconnected altogether.   Navigation Keys   The Navigation keys allow you to scroll through the options and lists on the display keys by pressing left, right, up or down. To select an item, press the Select button (the button in the center of the navigation keys).     Answer a Call   To answer a call, simply pick up the handset or press the Answer soft key, Speakerphone key or Headset key.     Place a Call   To place a call, simply pick up the handset or press the Call soft key, Speakerphone key or Headset key. Then dial the number.   Set up Voicemail   To set up voicemail, perform the following steps: Initiate a call. Dial *62 or your extension. At the prompt, enter in a unique passcode, then press #. Re-enter your passcode, then press #. Follow instructions to record your name. Follow prompts to: Access voicemail box Access greetings menu Change call forwarding options Make a call Change pass code Exit voice portal     Retrieve Voicemail Messages   A blinking red “message waiting” indicator light notifies you when you have a new voicemail message. To check your voicemail, initiate a call and dial *62 or your extension. Enter your voicemail pass code, then press #. (If you forgot your pass code, please contact your system administrator.) Follow the audio prompts.     Hold and Resume a Call   To hold, press the Hold soft key. To resume, press the Resume soft key.     Access Call Lists   Call History can be accessed using the Navigation keys: To see recently received calls, press the left arrow key. To see recently placed calls, press the right arrow key. To see missed calls, press the down arrow key. To dial a number, scroll to the desired number, then press the Dial soft key or the Select button.     Do Not Disturb   To enable Do Not Disturb, press the DND soft key. To disable, press the DND soft key again. This key is often found behind the Next key on the soft key panel.     Make a Three-way Call   After first call is connected: Press the More soft key, then the Confrnc soft key. The active call will be placed on hold. Dial new party. When call connects, press the Confrnc soft key again to join the calls. Transfer a Call After first call is connected: Press the More soft key, then the Transfer soft key. (The active call will be placed on hold.) To transfer the call unannounced, press and hold the Transfer soft key, then select the Blind option. Dial the number or extension. When the party answers, announce transfer. Then press Transfer again to complete. If a Blind transfer, the call will transfer automatically. To transfer the call directly to another user’s voicemail: Dial *55. Dial the extension, followed by #. A confirmation will announce the transfer is complete. Function Keys Function keys rest on the left side of the numeric keypad. The button, from top to bottom, work the same as the soft keys for Transfer, Voicemaill, and Hold/Resume. The the correct context, the hard key is functionally identical to the soft key action. Call Forwarding Press the Home key. Press the right arrow on the Navigation key until the Forward icon is selected. Press Select button. Use up and down arrows on the Navigation keys to select your option. 1.Call Forwarding Always 2.Call Forwarding No Answer 3.Call Forwarding Busy Enter destination number and press Enable soft key. To disable, follow same steps and press Disable soft key. Shortcuts: Pick up handset and dial: *72 = Call Forwarding Always *90 = Call Forwarding Busy *92 = Call Forwarding No Answer Enter destination number, then press #. To deactivate, dial: *73 = Call Forwarding Always *91 = Call Forwarding Busy *93 = Call Forwarding No Answer Feature Codes *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call Forwarding Busy Activation *91 Call Forwarding Busy Deactivation *92 Call Forwarding No Answer Activation *93 Call Forwarding No Answer Deactivation *44 Call Recording (if enabled) *67 Calling Line ID Delivery Blocking per Call *65 Calling Line ID Delivery per Call *68 Call Park *88 Call Park Retrieve *98 Call Pickup *11 Call Retrieve *69 Call Return *70 Cancel Call Waiting *99 Clear Voice Message Waiting Indicator *55 Direct Voicemail Transfer *78 Do Not Disturb Activation *79 Do Not Disturb Deactivation *62 Voice Portal Access *66 Last Number Redial ... View more

Early Demo - for Legacy Voyant customers     Late Demo - for Atlas/CAP Customers     ... View more

Technical support and network operations   Network Operations Center (NOC) Contact for technical issues and out-of-service conditions for service provider solutions. Live technical support, urgent repair issues & level 1 NOC (24x7x365):  866-388-7258, option 2 Ticketing: Open a ticket Don’t have a portal login yet? Email us at clientservices@inteliquent.com.   Service provider support Contact customer support for non-repair or non-technical assistance such as call detail records (CDR), billing and invoicing inquiries, customer portal assistance, training, general account assistance, and escalations. Live assistance: 866-388-7258, option 4 7 a.m.–5 p.m. Central Time, Monday–Friday   Number management   Number porting and ordering team for service providers and enterprises Contact for assistance with orders in progress and help submitting orders. Live Assistance: 866-388-7258, option 3 7 a.m.–6 p.m. Central Time, Monday–Friday Order Submission: Submit an order   Billing   Customer support team for service providers   Contact for assistance with invoices, payments, and billing. Live Assistance: 866-388-7258, option 4 7 a.m.–5 p.m. Central Time, Monday–Friday Ticketing: ClientServices@inteliquent.com   ... View more