Duplicating Broadsoft Reports in Akixi

[Bill_Balvanz]

If you have had reports in the Broadsoft Supervisor Reporting system and want to replicate them in Akixi, there are a few things to note.

• Most of the metrics from the older reports can be located in Akixi
  1. Open Reporting
  2. Press the Add Default Report button at the bottom of the window
  3. Choose from one of the Enhanced Call Center Reports that most closely matches your original report
  4. This adds it to the library of available reports, select it for display from the appropriate folder (labeled ECCR Agent Reports or ECCR Call Center Reports)

• All Akixi reports can be modified to add, delete, or change the metrics displayed
  1. When the report is showing, press the Modify this report and review/change all filter parameters button to open the Modify Report window
  2. Remove any metrics you don't want to view
  3. Add any new metrics
  4. Reorder the metrics how you prefer

For more information, view the video below:

I have modified a few specific reports to more closely match the Broadsoft style:

Agent Call Report

Service Level Report

Call Center Report