This video will cover the following topics:
Modifying Data Fields
Reordering Data Fields
Customizing Visual Elements
Alerts and Alarms
Alternative Display Options
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This article will walk you through the necessary steps for logging into your Enhanced Call Center Reporting portal, Akixi.
Step 1: Log into the Call Center Supervisor Console:
- Broadworks : https://portal.bwvoip.net/callcenter/
- Customer Admin Portal: https://client.corpglobal.net/callcenter
Step 2: Click on “Akixi Reporting” button
Step 3: Click on the “Sign In” button (top right corner of Akixi website)
Step 4: Enter your Call Center Supervisor Console username and password
- Broadworks: TenDigitNumber@bwas.voice.onvoy.net
-Customer Admin Portal: TenDgitNumber@corpglobal.net
Step 5: Click on the “Broadworks UserID” button
- Note: Do not click on the “Sign In” button as this will fail.
Step 6: Click on the “Login” button on next page
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This very quick video lesson will show you how to:
Create Wallboards
Customize the Fields they display
Order the Fields for best clarity
See this article for more advanced Wallboard Modifications.
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User Guide for the Yealink SIP-T54W
The Yealink® SIP-T54W is a 10-line, Gigabit phone packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new Yealink® SIP-T54W phone.
Desktop Phone w/ Adjustable Display:
Line Keys
10
Total SCA
12
BLFs
20
Total SCA + BLF
21
USB Port
1
Expansion Module
EXP50
Native Wi-Fi and Bluetooth
yes
Bandwidth
2x Gigabit
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This video covers how to change routing on your toll free inventory directly in the Inteliquent Customer Portal:
You can change the routing option for a toll-free number, disconnect a toll-free number, modify the toll-free number note, add, modify, or remove call forwarding and add, modify, or remove DNIS.
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This video discusses how to modify features on your toll free numbers directly in the Inteliquent customer portal:
You can add, update, or remove features on your toll free numbers including CNAM, E911 and Messaging. Keep in mind that adding features via the portal allows for up to only 5 unique values. If you have more than that, you will use the file upload option.
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This video discusses how to modify features on your toll free numbers using the file upload option in the Inteliquent customer portal:
You can add, update, or remove features on your toll free numbers including CNAM dips, CNAM storage, E911 and Messaging.
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This video discusses how to port your existing toll free inventory from your current provider over to Inteliquent. You can paste up to 1000 toll free numbers when using the portal entry method, however, you can only enter five unique values for number features using the portal. If you have more than five unique values for the toll-free number features, select the file upload option.
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This video discusses how to load your existing toll free inventory to the Inteliquent network. If you are the RespOrg for your toll-free numbers, you can move them to the Inteliquent network for voice routing while still maintaining your RespOrg status.
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This video shows you how to order new toll free numbers directly in the Inteliquent portal in just a few clicks. You can add DNIS (Dialed Number Identification Service), CNAM dip and storage, E911 and messaging features, as well as TN NOTES to your toll free numbers.
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You can use text to speech in the Customer Admin Portal to create
announcements for use in your PBX. Go to Enterprise Services >
Announcement Repository Select the announcement category (Location
Announcements, User Announcements, or Service Announce...
An agent activity report is a great tool for coaching call center
agents. Luckily, there is a report template for this style in Akixi.
Navigate to the reports menu Add Default Report Select Enhanced Call
Center Report > ECCR Agent Reports Agent Activ...
User Guide for the Yealink W59R The Yealink® W59R, certified to rigorous
IP67 standards, is a professional ruggedized DECT handset with
integrated Bluetooth and vibration alarm that is pretty eligible for any
demanding environment. It is also compati...
Cloud Business Fax provides the convenience of a private fax machine
right in your browser. Hosted Fax is managed in the web-based Customer
Administration Portal. Sending Fax Any user given access to Hosted Fax
can easily send a fax from either the C...
