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Demo of the The First Customer Administration Portal Actually Designed for Customers   This video provides a helpful demonstration of Voyant's Customer Administration Portal.     As part of our Unified Communications solution, we have designed the most advanced Customer Administration Portal on the market. Managing and monitoring the entire phone system and features is now easier than ever.   Design   Historically, managing a Hosted Unified Communications system has been complicated, to say the least. The Customer Administration Portal, on the other hand, is completely widget-based, so managing any feature, user or service is as easy as point-and-click, drag and expand.     Full Control   The Customer Administration Portal is easy to use, but it’s also a serious tool that provides complete control of the phone system. Administrators have full access to all users and company-level features, allowing quick and easy management without having to rely on an IT department or other external resources. Plus, changes are implemented immediately, so the real priorities of the business are never interrupted.     Personalized   Every user, administrator and company uses Hosted Unified Communications differently, so we have designed the Customer Administration Portal to be easily personalized. Thanks to the drag-and-drop convenience of widgets, every page can display the features and information that are important to the individual user, in the order and location desired. All users are able to maximize their customer experience.     Transparent   The Customer Administration Portal provides a clear and direct view of the entire business communications infrastructure. Businesses can monitor usage of each user in real-time, check LNP status, place new orders, view stored faxes, listen to recordings and see the status of all employees.     Easy Access   The Company-Product-Name Customer Administration Portal is web-based, which means it can be accessed on any browser – anywhere, anytime – via desktop computer, laptop, tablet or mobile phone. ... View more

Current seats and their features Primer Preferred Premium     Primer   This is a seat for common areas, and is not to be associated with an individual. It includes: Extension-to-Extension Dialing Local Calling Only (No Long Distance or International) Calling Name Delivery/Retrieval on Blind Transfer Calling Number Delivery on Blind Transfer Call Logs Last Number Redial Music On-Hold Corporate Directory E911 Service Note: Primer seats cannot transfer a call. That feature is not part of this package.     Preferred   Designed for standard users, allowing them to conduct business anytime, anywhere. They include all the features of Primer, plus: Direct inward dialing number to reach this seat directly. Unlimited local and US48 long-distance calling. Ability to transfer calls internally and externally. Simultaneous Ring (One Number Access) Sequential Ringing (Find Me/Follow Me) Voicemail (including voicemail to email, email forwarding, and zero-out options)     Premium   Today’s power user needs every communication tool at their fingertips, so this seat includes integrated mobility, as well as some collaboration tools. It has all the features of Preferred, plus UC Client. ... View more

New Features and Updates for the Atlas Customer Lifecycle Management Portal   On August 31, 2020, Voyant will make product updates to the Atlas customer lifecycle management portal to include new features that enhance user functionality and improve user experience. OVERVIEW OF NEW FEATURES   This video provides a helpful introduction to Voyant's new features:     NEW FEATURES   New E911 Address Validation Tool Better integration to the Inteliquent E911 validation system will expose some settings that can be used directly in Atlas. In the Tools menu, there is an E911 Address Validation tool. You can drop an address in the E911 Address Validation tool and the system will validate it in a few seconds.     You can also use the "upload CSV" option on the right side of the tool to validate multiple addresses.   Residential E911 Address Validation Update Within the Partner Setup tab, in the Contacts portion, you can now access a widget that will enable or disable all of your residential customers to update their own E911 addresses.   Pagination Option on Customer Tabs A number of widgets in the Customers tab will now allow pagination to better sort the data. ... View more

Changes to the Vitelity Portal   911 Process Update   Registering 911 services on phone numbers will be more transparent going forward. If an address is keyed and does not match the master street address guide (MSAG) our 911 provider uses, the user will be provided with alternative choices to complete the address. Once selected, the number will be registered with 911 services.   If an address is not found or other errors occur within the system, the user will be notified of the error so the user may correct the data and resubmit.   E911 No Records Found Notification and Ticket Creation   Vitelity never rejects a 911 call. However if the phone number is assigned to a customer, but not registered with 911, the customer will be charged an emergency call routing center (ECRC) charge. The system automatically assesses the charge to the customer; however, no notification was automatically sent.   Going forward, the system will automatically assess the charge as it did in the past, but now, a ticket will be created for the account the ECRC charge is being debited with details about the originating number and time of the call and an email notification will be sent to the customer alerting them to the charge. If they have a question concerning the charge, the question may be raised in the ticket and communication will be captured there.   Toll-Free Ticket Rejection Reasons Updated   Template verbiage going to customers when toll-free orders are rejected has been updated to follow more closely to the current reject process, clearing up confusion on what the customer is expected to do with the reject. ... View more

New Features and Updates for the Atlas Portal   On December 7, 2020, we will make product updates to the Atlas customer lifecycle management portal to include new features that enhance user functionality and improve user experience. OVERVIEW OF NEW FEATURES   The following video gives an helpful introduction to the new Atlas features:     NEW FEATURES   Ability to Update the Customer Service and Billing Address for Residential Customers in Atlas In Atlas, for Residential Customers, the ability to fully update the customer’s Service Address and Billing Address is being added.     Clicking the Edit icon allows you to update each of the addresses.   Support Multiple Shipping Addresses in Partner Setup and Ordering For partners with multiple offices, the Default Shipping Address section in Atlas Partner Setup will now support adding multiple shipping addresses. When entering a new Sales Order, all of the Default Shipping Address will be available in the Shipping Address drop-down.   Adding Additional Changes to Our Address Validation for E911 to Atlas In the Customers tab on the Locations page, Inteliquent will now be used to validate the address when changing the service location address or updating the E911 address for any users.   Residential Order API Can Be Passed SIP credentials The Residential Order API is being updated with additional optional parameters for passing in SIP credentials. This can be used in cases where external systems are responsible for provisioning a device like a Calix and create the provisioning data, and our systems need to create the specific endpoint for that device to use using the external system-generated credentials.   Residential API - Mark Ported Out Status on Cancel The Residential Modify Service API is being updated for the Cancel action. An additional option parameter is now added to indicate if the number used on the service should be marked as ported out in Atlas when the service is cancelled.   Residential API Contact Data Updated The Residential Contact Update API is being updated to add in the additional contact parameters like the contact address and phone number data.     Fix - Issue With Invoices in Chrome   Fixed an issue where downloading invoices was resulting in a warning on Chrome. ... View more

Changing the status of aging numbers   When you assign numbers for a new enterprise in Atlas, it will generally pull numbers from your list, and if you are porting these numbers will only be used until the ports are complete. After this they move to Aging status for a couple of months just in case you need to turn them back.     You can force them out of Aging status in the Administration Tab. To do this, use the DID Management widget: Filter to find the aging numbers. Select the numbers you wish to make available. Press the Mark as Available button. ... View more

User Assignments in the Customer Administration Portal   Once users have been created in the Administration and Access section, you can assign them to seats.     Log into the Customer Administration Portal at the link provided by your provider. In the menu on the left, click on Location Scroll down and click on All locations or select the location menu item Click on the Manage Phone System tab Locate the user with the search box in the upper right-hand corner of the Locations window Once the user is located, in the Action column, click the green Reassign button From the drop-down menu, select the new user. ... View more

Add a User in the Customer Administration Portal   Log into the Customer Administration Portal at the link provided by your provider.  Users are added and managed in the Administration section, specifically the Administration and Access menu.     In the menu on the left, click on Administration Scroll down to the Administration and Access menu item Near the upper right-hand corner, click on the Green + User button Complete required field (First Name, Last Name, Email Address, Labels and optional Tags, and Role) Click the green Create User button to complete Note: Every seat must have a user, but the users do not have to be unique. If you are going to fully configure all aspects of the PBX, you will need to be an Admin.   Once the user has been. created it can be assigned in the Locations tab. ... View more

New Client Launched   Announcing release of officeXtend desktop app   Our UCaaS product team has developed a new desktop app called officeXtend to compliment the latest mobility clients in your unified communications service. Subsequently, the Voyant Connect desktop app will reach end of life on September 15 — with best-effort support for any parts which continue to work after this date.   Download the latest app    Effective today, August 31, 2022, you will need to download the new officeXtend desktop application and follow the installation instructions included in the user guide. Once installed, logout of the Voyant Connect desktop apps only (not mobile), then log back into the new desktop app.   Download officeXtend and view user guide    You will notice a different color scheme and a brand-new look, but basic functionality is consistent with the prior version.   Key features remain unchanged   The key functions you rely on today are available in the new desktop app, including basic calling, call transfer, attended transfer, 3-way calling, in-call statistics, do not disturb functionality, and standard in-call options (such as hang up, mute, hold, transfer, and conference).    Internal group chat is now synchronized between your mobile and desktop apps and SMS/MMS will also be supported with registered brands and campaigns.    In addition, the desktop app will allow for configuration of anonymous call rejection, call forwarding, simultaneous ring, call waiting, caller ID blocking, automatic callbacks, call anywhere, and voicemail management. For call centers, agents will be able to login/logout and change availability status.    Future development    In this first version, the following features are not supported in the application: remote office, unified messaging, number of rings before routing to voicemail, message deposit settings, team telephony (busy lamp field or BLF), in-call options such as call park, start/stop recordings, and call idle menu items (call park retrieve and call pull).  However, many of these configurations and options can still be set in the customer portals. Some calling options can be done using * codes in this version.  Development is underway and future updates will enhance the solution.    We value your input    We are notifying private label partners, agents, and end customer admins of these changes today and would appreciate your feedback on any issues you encounter. Your input will help us continue to improve the app and better serve our clients.  Please share any concerns with support@inteliquent.com.  ... View more

Vitelity Operations and Billing System (OSS/BSS) release   Invoice remit address update   On the new Billing Invoice Report, a new remit address will be updated using a new PO Box: PO Box 952151 Dallas, TX 75395-2151     Directory listing registration is available   The Directory Listing add-on service has been unavailable for some time.  In this release, processes will be reinstated to allow a Directory Listing to be provisioned on numbers owned by your account in near real time.     Directory listing menu   Directory Listing functionality is available under Buy Now, Add-Ons then Directory Listing.   The Directory Listing main screen will appear.     Section A provides a list of numbers currently active on the account. These can be registered with a Directory Listing and will start the provisioning process. Section B provides a list of all numbers with a Directory Listing active on the number.   Please see the designated sections below for more information.     Section A: Activating a Directory Listing   Select the number you want to register with a Directory Listing from the dropdown and select continue.  Fill out all required information for the listing and click ‘submit.’   Once submitted, the system will alert the user of the the request.     Once provisioned, the number will appear in “Current Directory Listings.”        Section B: Viewing Directory Listing details, editing and cancelling listing   Clicking on a number listed in this section of the screen will present the user with the details currently registered for that number.     From here, the user may opt to “edit” listing, or cancel listing, which will stop Monthly Recurring Charges.   If you have any questions, please contact our team of experts by opening a support ticket.   Messaging numbers for system generated text messages   The Vitelity system will be using the following outgoing numbers for low balance notifications as requested by customers when account balances are low and in jeopardy of disabling.   9703443322 8456139516   This updated process is being implemented to assure compliance with new messaging regulations. ... View more

New features and updates for the customer administration portal   On August 26, 2022, the Customer Administration Portal will be updated with enhancements and fixes.   Updates   Voicemail extended away message deposit update The voicemail extended away feature will be updated to include voicemail settings allowing you to forward the caller to another destination after the greeting is played if disable message deposit is set to "on". Previously, when message deposit was disabled under the extended away greeting, the call would be disconnected because it was the only option.   The setting can be found in the messaging section while editing a users settings, under general in the greetings section. When the disable message deposit setting is "on", the active greeting will be played and the user can select their preferred call handling.     Additionally, if you select extended away for the no answer greeting and set disable message deposit to "on", call handling is determined by the action selected under general (shown above). Disable message deposit under general doesn't need to be enabled for extended away to operate.     Date range filter and history download available in Hosted Fax A date range filter is now available for hosted faxes. Your list of faxes can be filtered by fax account and a date range. A new download option is available as well that can be used to download your fax history in CSV format.     ... View more

Product changes and fixes   On August 26, 2022, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.   Updates   E911 address validation tool will now show PSAP information To further help with address validations, the E911 address validation feature in the Atlas tools menu will provide public safety answering point (PSAP) information for the address entered.     The PSAP info is also shown if you use the CSV import option to validate multiple addresses at once.       Send LNP notifications to owner/creator of order In this release, local number portability (LNP) order notification emails will include the LNP order owner as well as the Partner LNP Contact.  Previously, notifications were only being sent to the LNP Contact.   Fixes   Assigned number tool lookup issue An issue preventing the search for 20 or more numbers in the assigned number lookup feature in the tools menu in Atlas was fixed. ... View more

Product Changes and Fixes   On July 30, 2022, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.   Updates   Atlas Port Order Email Notification Update With this release, you will now receive emails for nearly every status change on a port order. Currently emails are only sent when an order has an error that needs attention. Now you will receive emails notifying you when a FOC date has been applied, a note has been added to an order, an order is Cancelled and nearly any other status change an order might go through.   Partners Ability to Enable/Disable Directory Assistance (411) Calling Partners can now control whether Directory Assistance Calling should be enabled/disabled in Partner Setup for new customer creations for both Enterprise and Residential customers.       With the setting disabled, all new customer accounts would have Directory Assistance (411) calling set to off for any new account. Each customer account can also be separately enabled or disabled for Directory Assistance calling. On the Customer account in Atlas, click the new DA button to bring up the enable/disable setting.     If the customer is currently enabled, setting to disabled will turn off the ability to call 411 for each service and vice versa.   Fixes   Fix for Report Downloads for Large Customers in Atlas Currently, attempting to use the Download CSV option on a large customer account in Atlas results in an error page. Going forward, clicking the Download CSV option will now send you an email with a link to download the report.   Residential Contact API Fix Changes have been made to the Residential APIs for updating contact information. Now the Primary Contact information can be updated as well as name and email information on the line of service user. ... View more

Updates and details for the July 2022 update   A variety of features have been enhanced on this release, in the following categories:   API/Portal The toll-free ordering screen now has a field to enter a PON (Customer Reference Number) when you place the order. The Modify Toll-Free Screen will have the ability to remove DNIS (Dialed Number Identification Service)and BTN (Billing Telephone Number) from toll free numbers. Customers will now be able to look up toll free numbers and have the RespOrg (responsible organization) number returned to them. Ongoing Development We are continuing our efforts to improve the portal to meet accessibility standards. ... View more

How to remove a former employee from the CAP   When an employee leaves your company, you should free up any services that had been assigned to them. As an Admin, log into the CAP. Locations > All locations and then find the number/seat profile of the employee that has been removed. On the right-hand sign click the re-assign button. Then re-assign the extension to a user that is currently within the company or that will be their replacement for the time being (this means that any time that the existing number is called, it will be directed to the new user) Then go to Administration > Administration and access and remove the profile for the user. This in turn will remove their access to the CAP. ... View more