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Enhancements to the Inteliquent Portal   Routing options have been enhanced   These enhancements were announced in September and expanded in October.  This release adds flexible routing options to the following tasks: Number Porting orders. These will now say "Routing Options" instead of "Trunk Group".     Supports Do Not Originate (DNO) field:   When you modify an active number, you can add or remove the DNO flag. You can also search for the DNO flag in your searches.     Streamlining Secondary Navigation:   Submenus have been streamlined by removing redundant naming.   For example: In Toll Free Numbers you will now see "ORDERS" instead of "TOLL FREE ORDERS". ... View more

Due to FCC mandated changes introduced with STIR/Shaken, Inteliquent was forced to make changes to our system and how we handle PAI (P-Asserted Identity). In the past, Voyant/ANPI SIP trunk customers were able to send any number as their caller ID so long as they presented the trunk Pilot number in the PAI. Due to the changes we had to make, this is no longer possible.   The result of the changes means the FROM field in the SIP messaging will be overwritten with the PAI information before being sent to the term end.   All Voyant/ANPI SIP trunking customers must now present a number that is owned by and configured on the Inteliquent network and assigned to their account. Any number associated with your account/trunk can be presented as caller ID in the FROM field of the SIP messaging. We can no longer guarantee call completion or caller ID presentation for calls sourcing from off-net numbers.   See the web page listed below and download the PDF from the FCC for more information. Pay particular attention to the following sections: (47 CFR § 64.6301) (47 CFR § 63.6302).   https://www.fcc.gov/document/caller-id-authentication ... View more

How to Create and Send a Proposal for Cloud Business Fax in Atlas   This process is very similar to the process for generating a sales proposal.   Begin the Sales Proposal:   Make sure you’re starting in the Sales Orders tab.  To start creating a new proposal, start in the Proposals module. Click the New Proposal button on the right side of the module’s title bar. When the dialog box opens, select New for Customer Type, then select Enterprise for Order Type (if shown) and click Proceed. In the Check Service Availability screen, enter the required name and contact information and click Continue. The contact whose information is entered here will be the default recipient of all communications, unless specifically modified on later screens. Note: If the address you entered does not match one of the options provided, verify the address using the USPS zip code tool before choosing.     Select and Add Products to the Proposal:   At the Select Products menu, hit Cancel Select Fax Only from the top of the proposal. Return to the Location with the Select Location function, then Add Product. Choose the appropriate products from the drop-down and repeat this step until you have the right number and type of fax products:     Send the Proposal/Order:   Press CONTINUE after you have selected all the products for the order. A service summary of your proposal will appear. Click Create Proposal to create a proposal that will be sent to the customer for review and approval.  An email with an attached PDF of the service summary will appear. Use the editing tools provided to revise the email message, if desired. You may attach additional documents, if desired. Documents uploaded to Document Repository will be listed with an option to attach. When you are finished, click Send Proposal. Your proposal will appear in the Proposals module with Proposal Sent as the stage Your customer receives the emailed proposal, which includes a link to VIEW the proposal. When the customer clicks that link, a proposal summary page will appear, and the proposal’s stage becomes Proposal Viewed. After reviewing the proposal, the customer can click Accept Proposal or Decline Proposal. ... View more

How to change the Caller ID in the Customer Admin Portal   You can change the outbound Caller ID for seats in the Customer Administration Portal.   Outbound Caller ID Options   You can change the Caller ID for a seat to the following options: The phone number and name assigned to the seat itself. The name and number for a virtual number assigned to a group service (such as a hunt group, auto attendant, or call center).     Seat Caller ID   To change the caller ID for a seat: Location > Select Location > Find Seat. Press the Edit action, then the Outgoing Calls tab in Manage Settings.   Use the Line ID Blocking switch to block all outbound Caller ID information entirely. Your call will show up as Blocked, Private, or Anonymous depending on the network that terminates your call. Use the Calling Line ID section to choose the Off-Net (Calling Line ID) and On-Net Calling Name to find the ID you wish to broadcast externally and internally. In order to be assigned as a possible Caller ID for a seat, the service in question must have a Virtual Number assigned.   Hunt Group Caller ID Settings   To update the outbound caller ID settings for a hunt group: Enterprise Services > Hunt Group > Select the hunt group you'd like to edit. Press the Edit button to open the hunt group settings.   Place the Caller ID First Name and Caller ID Last Name in the appropriate fields. Select the virtual number for the Hunt Group in the Virtual Toll Free Number drop-down. You can also assign these in the Virtual Number section.     Auto Attendant Caller ID Settings   To update the outbound caller ID settings for a hunt group: Enterprise Services > Auto Attendants > Select the auto attendant you'd like to edit. Press the Edit button to open the auto attendant. Press the Edit link next to the Settings to edit those fields.   Place the Caller ID First Name and Caller ID Last Name in the appropriate fields.   Bulk Updates   You can updates to multiple users with the Bulk Updates section. Bulk Updates > Calling Line ID.   Use the Select Calling Line ID drop down to select the Virtual Number to be assigned. Choose the selection range from the radio buttons, then the users from the right side or the location from the drop-down. ... View more

Changing multiple phone numbers in Atlas with the Bulk DID Swap action   You can use Atlas to change phone numbers to those available:   ... View more

Enhancements to the Inteliquent Portal   Routing options have been enhanced   These enhancements were announced in September.  This release adds flexible routing options to the following tasks: Ordering new numbers Restoring numbers Number move function Requesting numbers Number order detail. These will now say Routing Options instead of Trunk Group. Note: One of the Routing Options is Trunk Group, so you will still be able to route to a trunk groups you have before.     Supports Do Not Originate (DNO) field   When you modify an active number, you can add or remove the DNO flag You can also search for the DNO flag in your searches.   Other Enhancements   User Admin emails now have more detail when a user has been added or deleted. Search fields now support Canadian ZIP codes. ... View more

Enhancements for the Vitelity Customer Portal   To improve user experience, Vitality Customer Portal has been updated in the following domains: Custom Toll-Free Process and Screen Enhancements New Dashboard Functionality   Custom Toll-Free Process and Screen Enhancements   Menu Enhancement  There is no longer a ‘Multiple Custom Toll-Free’ Menu option.  There is only a Custom Toll-Free Menu option.    Custom Toll-Free Vanity Ordering Screen has been updated Customers can search for specific or broad toll-free numbers using the same various search criteria.  What has changed on this screen is the ability to see orders placed.  They are assigned order numbers and status of orders are provided.        Ordering Toll-Free  When a customer submits a search request, the available numbers for the search criteria are presented to the user.        If the user does not see a number they like, they can submit a new search, which will bring back new numbers.   Users may select one or multiple numbers presented.  If the customer wants numbers from different sets of criteria, a new order will have to be placed.  For example, you cannot place an order for numbers in 833 and 866.  In this scenario, the customer would place an order for the 833 numbers and an order for the 866 numbers.    Once the order is submitted, the previous order screen will populate with the order information.  The status will be ‘Reserved.’  If there is more than one number on the order ordered at the same time, each number will have its own line, however the order id will remain the same.         New Dashboard Functionality   There is a new dropdown on the Vitelity Dashboard: Live Calls and Failed Calls.       Live Calls    Customers will be able to see calls occurring in real time. To terminate a call, click on the red ‘hang up’ button under the action column. This will immediately kill the call.      Users will also be able to search for specific calls using the ‘Filter' button. Clicking on the button will display options for searching.        Failed Calls   Customers will be able to see stats on failed calls and the reasons why they failed.   ... View more

API/Portal City/State search is now enabled for Canadian telephone numbers. You now have access to alternate SPID provisioning. ... View more

Sinch University is a virtual webinar series.   Handouts UCaaS Products 2022 CAP Guide 2022 Call Center Guide 2022   Three Sessions - New curriculum (June 2024)   Session 1     Session 2     Session 3       Three Sessions - New curriculum (March 2024)   Session 1     Session 2     Session 3   ... View more

  On October 6, 2022, the Customer Administration Portal will be updated with two fixes.   Fixes   Fix for hunt group loading issue Corrected an issue preventing the "Hunt Group" screen from loading intermittently for some customers.   Fix to remove disallowed characters from user names Fix implemented to prevent user creation failure caused by certain characters in the users' "first name" or "last name" fields. "Calling line ID name" is not allowed to contain the following characters: %, +, /, ", or extended ascii characters. Those characters will now be stripped from the calling line ID during user creation and update. ... View more

On October 6, 2022, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.     Updates   Auto import numbers on port order completion On completion of Atlas Local Number Portability (LNP) orders, the numbers will be automatically imported to your inventory and placed in "Available" status. This will eliminate the need to import the numbers manually in the "Administration" tab going forward after a port completes. ... View more

Improved number routing now available   We’re excited to announce an enhanced way to specify telephone number routing for greater flexibility.   Previously, you were limited to as many number routing options as inbound-capable trunk groups. For example, if you had Trunk Group A in New York and Trunk Group B in Los Angeles, you'd have only two routing options since routing was specified by trunk group. In a typical routing configuration, you'd have something like Routing Option 1 in the diagram below (with New York sequentially first) and Routing Option 2 (with Los Angeles sequentially first).   With this new enhancement, the Inteliquent customer portal and API will support as many routing options for telephone numbers as you desire. For example, Routing Option 3 can be added with proportional routing, while Routing Option 4 can be added for round robin routing, etc. Each of these new routing options will have optional customer-defined names for easy selection by portal users and API developers.     What this means for network engineers: The Sinch Voice (Inteliquent) network already supports a wide range of routing options. This change removes the previous restriction of having only as many routing options as inbound-capable trunk groups.   What this means for portal users: Portal users won't notice a difference in how routing options are selected. The existing options will continue to appear with the same customer-defined names. If new routing options are added, they will simply show as new options on the portal and can be renamed like any other routing option.   What this means for API developers: This change is fully backwards compatible, so the existing routing options and parameters will continue to work as they have in the past. To take advantage of new routing options, a new routing option parameter is available and can be used in place of the existing trunk group parameter. Please see the API guide on the Resources page under the Portal Reference Documents section.   Routing Option Enhancement Timing   The ability to add new routing options will be supported for routing changes on existing numbers in the September 2022 release. New phone number and port-in orders will support the new routing options in 4Q 2022. ... View more

Note: This release adds new functionality that may require you to clear your browser cache.   A variety of features have been enhanced on this release. This release adds new functionality that may require you to clear your browser cache.   API/Portal Customers will now be able to look up toll free numbers and have the RespOrg (responsible organization) number returned to them. Within Toll Free ordering, the BTN field is now available. Port-In Orders can now export a list of excluded numbers.   How to Clear Browser Cache   Google Chrome Click the Tools menu (three dotted lines in the upper-right corner). Select History. Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data. Open clear browsing data menu with All time, cookies and other site data, and cached images and files selected.  Microsoft Edge for Windows 10 Click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu. Click Privacy, search, and services on the left-side menu. Under the section Clear browsing data, click Choose what to clear. Select Cookies and other site data and Cached images and files. Click Clear Now. Close Microsoft Edge completely for your changes to take effect. Mozilla Firefox Click on the Tools bar. Click on Options (On Mac, it's labeled Preferences). On the menu to the left, select Privacy & Security. Under the Cookies and Site Data option, click the Clear Data... button. Select only the two options and hit clear now. If on a Windows computer, close and re-open Firefox to save your changes. If on an Apple computer, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect. ... View more

If a Call Center can be looked at as an advanced Hunt Group, then there will be times where a hunt group is not sufficient and the flow should be moved to a call center queue.  This article will break down where to place the appropriate information from the hunt group to a standard call queue.       Basic Configuration   Hunt Group Name : Queue Profile Tab - Queue Name Caller ID First/Last Name: Queue Profile Tab - Same Fields Extension: Queue Profile Tab - Same Fields Time Zone: Queue Profile Tab - Same Fields Virtual Toll Free Number: Queue Profile Tab - Phone Number Allow Call Waiting on Phones: Queue Profile Tab - Agent Settings - Same Field Deliver Hunt Group name in CLID: no option to replicate Hunting Policy: Queue Profile Tab - Call Distribution Type User/Extensions: Users Tab     Right Side - Call Forwarding   Call Forwarding Options: Call Routing Tab - Overflow Settings Not Reachable/Offline Option: Call Routing Tab - Stranded Calls Settings     Bottom - Scheduled Call Routing   Call Routing Tab - At the bottom ... View more

Using the Customer Administration Portal to Configure your PBX   When configuring your PBX for the first time, the following procedures apply.     1. Create and Set-Up an Admin Account Without a proper Admin account, you will be restricted to Super Admin access.   2. Create Users Each seat needs a user, and if those are unique it makes dialling and communicating easier.   3. Assign Users to Seats Once the users have been set up, you can assign them to the desired seats.   4. Customize Extensions The seats can then have their extensions customized for easier internal dialing.   Note: You can save time by integrating steps 2, 3, and 4 with Bulk Updating   5. Build Schedules   Build necessary schedules for Business Hours and After-Hours. 6. Build Hunt Groups Hunt Groups set up an algorithm to help find the right person for the caller.   7. Configure Auto Attendants Auto Attendants allow your callers to interact with menus to find the appropriate person to help. Every PBX has at least one available.   8. Direct Company Main Number Virtual Numbers and the Company Main Number give your customers a number to call for your business. ... View more