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Starting on May 15, 2025, the Toll-Free Verification rejection codes will be increased from 38 codes to 80 codes. This is being done to provide clearer, more detailed reasons why a Toll-Free verification submission may be rejected and help cut down on unclear rejections.
Please see the following the current denial codes and reasons, which is valid until May 14, 2025.
Current toll-free rejection reasons
| Error Code | Category | Denial Reason | Eligiblity |
| 501 | SHAFT Violation | Content Violation - SHAFT - Sex - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 502 | SHAFT Violation | Content Violation - SHAFT - Hate - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 503 | SHAFT Violation | Content Violation - SHAFT - Alcohol with no robust age gate - Eligible for Resubmission with robust age gate | Eligible for Resubmission |
| 504 | SHAFT Violation | Content Violation - SHAFT - Firearms - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 505 | SHAFT Violation | Content Violation - SHAFT - Tobacco / Vape - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 506 | SHAFT Violation | Content Violation - SHAFT - CBD/Marijuana - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 507 | SHAFT Violation | Campaign Violation - Age Gate Not Present / Not Acceptable - Eligible for Resubmission with Robust Age Gate implemented | Eligible for Resubmission |
| 508 | High Risk | Known Spam Campaign - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 509 | Disallowed Content | Disallowed Content - Loan Marketing - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 510 | Disallowed Content | Disallowed Content - 3rd Party Debt Collection - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 511 | Disallowed Content | Disallowed Content - Gambling - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 532 | Disallowed Content | Disallowed Content - Sweepstakes - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 533 | Disallowed Content | Disallowed Content - Stock Alerts - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 534 | Disallowed Content | Disallowed Content - Cryptocurrency - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 535 | Disallowed Content | Disallowed Content - Risk Investment - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 536 | Disallowed Content | Disallowed Content - Debt Reduction - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 537 | Disallowed Content | Disallowed Content - Credit Repair - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 538 | Disallowed Content | Disallowed Content - 3rd Party Lead Generation - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 539 | Disallowed Content | Disallowed Content - Federally Illegal Substances - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 540 | High Risk | Known Phishing Campaign - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 541 | High Risk | High Risk - Fraud - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 542 | High Risk | High Risk - Deceptive Marketing - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 543 | High Risk | High Risk - Public URL Shortener - correct to branded url domain | Eligible for Resubmission |
| 544 | High Risk | High Risk - Non-secured URL - correct to https:// | Eligible for Resubmission |
| 545 | Business Information Issues | Invalid Information - Can't Verify Business Information - Correct Business Information / Address / Contact / URL - Eligible for Resubmission | Eligible for Resubmission |
| 546 | Business Website Issues | Invalid Information - Can't Validate URL - Website is not accessible / not available - Eligible for Resubmission | Eligible for Resubmission |
| 547 | Business Information Issues | Invalid Information - ISV Contact Information Provided, Need Assigned End User - Eligible for Resubmission | Eligible for Resubmission |
| 548 | Opt-in and Consent Issues | Opt-in - Not suffi cient for campaign type - Express Consent Required - Eligible for Resubmission | Eligible for Resubmission |
| 549 | Opt-in and Consent Issues | Opt-in - Consent for messaging is a requirement for service - Eligible for Resubmission | Eligible for Resubmission |
| 550 | Opt-in and Consent Issues | Opt-in - No opt-in provided - Eligible for Resubmission | Eligible for Resubmission |
| 551 | Opt-in and Consent Issues | Opt-in is shared with 3rd Parties - Remove language for information sharing / Add language that opt-in is not allowed - Eligible for Resubmission | Eligible for Resubmission |
| 552 | Business Information Issues | Campaign Violation - Single Number Used for Multiple Businesses - please assign a TFN per business - Eligible for resubmission | Eligible for Resubmission |
| 553 | Opt-in and Consent Issues | Opt-in - Listed Opt-In relies on institutional or government exemption. Opt-in is required for all Toll-Free Submissions - Not Eligible for Resubmission | Not Eligible for Resubmission |
| 620 | Business Information Issues | Additional Information Requested - Justifi cation for more than 5 numbers / business | Eligible for Resubmission |
| 621 | Business Information Issues | Additional Information Requested - Opt-in information not provided, please update | Eligible for Resubmission |
| 622 | Business Information Issues | Additional Information Requested - Business Information not valid | Eligible for Resubmission |
Please see new denial codes and reasons, which will be effective on May 15, 2025.
New toll-free rejection reasons starting on May 15, 2025
| Error Code | Category | Denial Reason | Eligibility |
| 1000 | Submission Error | Submission Editing Timed Out | Eligible for Resubmission |
| 1001 | Customer Requested Cancellation | Customer Requested Cancellation | Eligible for Resubmission |
| 1002 | Submission Error | Number not provisioned to your Organization | Eligible for Resubmission |
| 1101 | Business Information Issues | Business Email Address Must Use an Official Domain | Eligible for Resubmission |
| 1102 | Business Information Issues | Contact Name Must Belong to a Business Representative | Eligible for Resubmission |
| 1103 | Business Information Issues | Business Name Must Match Official Records | Eligible for Resubmission |
| 1104 | Business Information Issues | Official Business Registration Documents Are Required | Eligible for Resubmission |
| 1105 | Business Information Issues | End Business Details Must Be Accurate and Complete | Eligible for Resubmission |
| 1106 | Business Information Issues | Business Information Could Not Be Verified - Contact, Email, Address, or URL Is Invalid | Eligible for Resubmission |
| 1107 | Business Information Issues | Toll-Free Number Cannot Be Shared Across Multiple Businesses | Eligible for Resubmission |
| 1108 | Business Information Issues | Additional Information Requested - Justification for more than 5 numbers per business | Eligible for Resubmission |
| 1110 | Business Information Issues | Charitable Organization Must Be 501(c)(3) and Provide Valid Accreditation URL for donation solicitation | Eligible for Resubmission |
| 1111 | Business Information Issues | Doing Business As (DBA) Name Must Be Accurately Provided | Eligible for Resubmission |
| 1201 | Business Website Issues | Website Must Be Established and Active | Eligible for Resubmission |
| 1202 | Business Website Issues | Social Platform Must Be Established and Active | Eligible for Resubmission |
| 1203 | Business Website Issues | Website Is Password Protected or Requires Login | Eligible for Resubmission |
| 1204 | Business Website Issues | Invalid or Inaccessible Website URL | Eligible for Resubmission |
| 1205 | Business Website Issues | Business website URL must display branding | Eligible for Resubmission |
| 1206 | Business Website Issues | Privacy Policy or Terms & Conditions URL Is Missing, Inaccessible, or Lacks Content | Eligible for Resubmission |
| 1301 | Message Program Detail Issues | Independent Software Vendor (ISV) or Reseller Name Must Be Provided | Eligible for Resubmission |
| 1302 | Message Program Detail Issues | Projected Message Volume Exceeds Use Case Limits | Eligible for Resubmission |
| 1303 | Message Program Detail Issues | Use Case and Use Case Summary Inconsistent | Eligible for Resubmission |
| 1304 | Message Program Detail Issues | Use Case Summary is Incomplete | Eligible for Resubmission |
| 1305 | Message Program Detail Issues | Opt-In Workflow Must Match the Submission Details | Eligible for Resubmission |
| 1306 | Message Program Detail Issues | Message Content Does Not Align with Use Case or is Incomplete | Eligible for Resubmission |
| 1307 | Message Program Detail Issues | HELP Keyword Response Must Meet Compliance Requirements | Eligible for Resubmission |
| 1308 | Message Program Detail Issues | Age-Gated Program Not Properly Identified in Submission | Eligible for Resubmission |
| 1309 | Message Program Detail Issues | Political Campaigns Must Have a Campaign Verify Token | Eligible for Resubmission |
| 1310 | Message Program Detail Issues | Political Campaigns Must Submit an FEC Committee ID or State-Level Equivalent | Eligible for Resubmission |
| 1311 | Message Program Detail Issues | Confirmation Message Missing Required Details | Eligible for Resubmission |
| 1401 | Opt-in and Consent Issues | Single Opt-In for Multiple Use Cases Is Not Allowed | Eligible for Resubmission |
| 1402 | Opt-in and Consent Issues | Consent for Messaging Cannot Be Part of Other Agreements | Eligible for Resubmission |
| 1403 | Opt-in and Consent Issues | Marketing Messages Require Express Written Consent | Eligible for Resubmission |
| 1404 | Opt-in and Consent Issues | Agreeing to Receive Messages Must Be Optional | Eligible for Resubmission |
| 1405 | Opt-in and Consent Issues | Opt-Ins Must Clearly Reflect the End Business | Eligible for Resubmission |
| 1406 | Opt-in and Consent Issues | Opt-In Does Not Match the Use Case | Eligible for Resubmission |
| 1407 | Opt-in and Consent Issues | Opt-In Checkbox is Pre-selected | Eligible for Resubmission |
| 1408 | Opt-in and Consent Issues | Opt-In URL Not Accessible | Eligible for Resubmission |
| 1409 | Opt-in and Consent Issues | Opt-In Example Must Be Complete, Branded, and Legible | Eligible for Resubmission |
| 1410 | Opt-in and Consent Issues | Verbal Consent Script Must Be Provided for Approval | Eligible for Resubmission |
| 1411 | Opt-in and Consent Issues | Opt-In Consent Cannot Be Reused or Shared Across Programs | Eligible for Resubmission |
| 1412 | Opt-in and Consent Issues | Age Gate Not Present or Does Not Meet Requirements | Eligible for Resubmission |
| 1413 | Opt-in and Consent Issues | Opt-in - Consent for Messaging is a Requirement for Service | Eligible for Resubmission |
| 1414 | Opt-in and Consent Issues | Opt-in - No Opt-in Provided | Eligible for Resubmission |
| 1415 | Opt-in and Consent Issues | Opt-in Relies on Organizational or Government Exemption. Valid Opt-in is Required for All Toll-free Submissions |
Eligible for Resubmission |
| 1416 | Opt-in and Consent Issues | Double Opt-in Required for Intended Use Case | Eligible for Resubmission |
| 1417 | Opt-in and Consent Issues | Shopping Cart Reminder Programs Must Comply with Opt-In, Privacy, and Messaging Standards | Eligible for Resubmission |
| 1418 | Opt-in and Consent Issues | Call-to-Action Missing Required Disclosures | Eligible for Resubmission |
| 1501 | Privacy Policy or Terms and Conditions Issues | Privacy Policy Required if Personal Data Is Collected | Eligible for Resubmission |
| 1502 | Privacy Policy or Terms and Conditions Issues | Privacy Policy Mentions Sharing of Personal Data | Eligible for Resubmission |
| 1503 | Privacy Policy or Terms and Conditions Issues | Opt-In Data Cannot Be Shared, Transferred, Rented, or Sold to Third Parties | Eligible for Resubmission |
| 1504 | Privacy Policy or Terms and Conditions Issues | SMS Terms and Conditions Must Be Accessible and Compliant | Eligible for Resubmission |
| 1601 | High Risk | High Risk - Known Spam Campaign | Not Eligible for Resubmission |
| 1602 | High Risk | High Risk - Submission Contains Fraudulent or Misleading Content | Not Eligible for Resubmission |
| 1603 | High Risk | High Risk - Known Phishing Campaign | Not Eligible for Resubmission |
| 1604 | High Risk | High Risk - Submission Flagged for High-Risk Domain Reputation | Not Eligible for Resubmission |
| 1605 | High Risk | High Risk - Submission Flagged for Potential Fraud Risk | Not Eligible for Resubmission |
| 1606 | High Risk | High Risk - Submission Contains Deceptive Marketing Practices | Not Eligible for Resubmission |
| 1607 | High Risk | High Risk - Public URL Shorteners Are Not Allowed; Use a Branded URL | Not Eligible for Resubmission |
| 1608 | High Risk | High Risk - Non-Secured URLs (http://) Are Not Allowed | Not Eligible for Resubmission |
| 1609 | High Risk | High Risk - Submission Flagged for High-Risk Domain Issues | Not Eligible for Resubmission |
| 1701 | Disallowed Content | Disallowed Content - Cannabis, CBD, or Other Illegal Substances | Not Eligible for Resubmission |
| 1702 | Disallowed Content | Disallowed Content - Prescription Drugs or Controlled Substances | Not Eligible for Resubmission |
| 1703 | Disallowed Content | Disallowed Content - Loan Marketing | Not Eligible for Resubmission |
| 1704 | Disallowed Content | Disallowed Content - Third-Party Debt Collection | Not Eligible for Resubmission |
| 1705 | Disallowed Content | Disallowed Content - Gambling or Betting | Not Eligible for Resubmission |
| 1706 | Disallowed Content | Disallowed Content - Sweepstakes or Contests | Not Eligible for Resubmission |
| 1707 | Disallowed Content | Disallowed Content - Stock Alerts | Not Eligible for Resubmission |
| 1708 | Disallowed Content | Disallowed Content - Cryptocurrency | Not Eligible for Resubmission |
| 1709 | Disallowed Content | Disallowed Content - Risk Investment Opportunities | Not Eligible for Resubmission |
| 1710 | Disallowed Content | Disallowed Content - Debt Reduction or Debt Consolidation | Not Eligible for Resubmission |
| 1711 | Disallowed Content | Disallowed Content - Credit Repair | Not Eligible for Resubmission |
| 1712 | Disallowed Content | Disallowed Content - Third-Party Lead Generation or Multi-Level Marketing | Not Eligible for Resubmission |
| 1713 | Disallowed Content | Disallowed Content - Non-Federally Compliant Use Case | Not Eligible for Resubmission |
| 1801 | SHAFT Violation | SHAFT Violation - Sexually Explicit or Inappropriate Content Is Prohibited | Not Eligible for Resubmission |
| 1802 | SHAFT Violation | SHAFT Violation - Hate Speech, Violence, or Offensive Content Is Prohibited | Not Eligible for Resubmission |
| 1803 | SHAFT Violation | SHAFT Violation - Alcohol Promotions | Not Eligible for Resubmission |
| 1804 | SHAFT Violation | SHAFT Violation - Alcohol Message Content Without a 21+ Robust Age Gate | Not Eligible for Resubmission |
| 1805 | SHAFT Violation | SHAFT Violation - Firearms, Fireworks, and Explosives Content Is Prohibited | Not Eligible for Resubmission |
| 1806 | SHAFT Violation | SHAFT Violation - Tobacco and Vape Messaging Must Comply with Legal Restrictions | Not Eligible for Resubmission |
For more further and in-depth explanation on why your Toll-Free verification request was rejected but is eligible for resubmission, please check out Why was my Toll-Free Verification rejected and can I resubmit?
For more further and in-depth explanation why your Toll-Free verification request was rejected and ineligible for resubmission, please check out Why was my Toll-Free Verification rejected and ineligible for resubmission?
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Featured Article
Shahzad_Ismail
Community Manager
Unverified toll-free numbers (TFNs) and Pending Verification toll-free numbers (TFNs) are subject to industry-wide message blocking. Unverified toll-free numbers are TFNs that have not completed the toll-free sender verification process. Pending Verification toll-free numbers are TFNs where a verification request has been submitted, but the request is pending review and approval.
Note: In the past it was possible to send messages from an Unverified TFN or Pending Verification TFN. However, as a result of industry-wide changes, all toll-free numbers, regardless of the use case, must be Verified to originate traffic.
UNVERIFIED toll-free numbers (TFNs) are subject to industry-wide message blocking, effective November 8, 2023.
PENDING VERIFICATION toll-free numbers (TFNs) are subject to industry-wide message blocking, effective January 31, 2024.
All toll-free numbers (TFNs) must be in a VERIFIED state in order to originate traffic.
Unverified TFNs and TFNs pending verification will be blocked with Sinch error code 64 “Blocked due to exceeded quota”. Please see Toll-Free Delivery Report Errors for a full list of Sinch Toll-Free error codes.