New Toll-Free Verification Rejection Codes

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Starting on May 15, 2025, the Toll-Free Verification rejection codes will be increased from 38 codes to 80 codes. This is being done to provide clearer, more detailed reasons why a Toll-Free verification submission may be rejected and help cut down on unclear rejections. 

Please see new denial codes and reasons, which are effective since May 15, 2025.

New toll-free rejection reasons starting on May 15, 2025

Error Code	Category	Denial Reason	Eligibility
1000	Submission Error	Submission Editing Timed Out	Eligible for Resubmission
1001	Customer Requested Cancellation	Customer Requested Cancellation	Eligible for Resubmission
1002	Submission Error	Number not provisioned to your Organization	Eligible for Resubmission
1101	Business Information Issues	Business Email Address Must Use an Official Domain	Eligible for Resubmission
1102	Business Information Issues	Contact Name Must Belong to a Business Representative	Eligible for Resubmission
1103	Business Information Issues	Business Name Must Match Official Records	Eligible for Resubmission
1104	Business Information Issues	Official Business Registration Documents Are Required	Eligible for Resubmission
1105	Business Information Issues	End Business Details Must Be Accurate and Complete	Eligible for Resubmission
1106	Business Information Issues	Business Information Could Not Be Verified - Contact, Email, Address, or URL Is Invalid	Eligible for Resubmission
1107	Business Information Issues	Toll-Free Number Cannot Be Shared Across Multiple Businesses	Eligible for Resubmission
1108	Business Information Issues	Additional Information Requested - Justification for more than 5 numbers per business	Eligible for Resubmission
1110	Business Information Issues	Charitable Organization Must Be 501(c)(3) and Provide Valid Accreditation URL for donation solicitation	Eligible for Resubmission
1111	Business Information Issues	Doing Business As (DBA) Name Must Be Accurately Provided	Eligible for Resubmission
1201	Business Website Issues	Website Must Be Established and Active	Eligible for Resubmission
1202	Business Website Issues	Social Platform Must Be Established and Active	Eligible for Resubmission
1203	Business Website Issues	Website Is Password Protected or Requires Login	Eligible for Resubmission
1204	Business Website Issues	Invalid or Inaccessible Website URL	Eligible for Resubmission
1205	Business Website Issues	Business website URL must display branding	Eligible for Resubmission
1206	Business Website Issues	Privacy Policy or Terms & Conditions URL Is Missing, Inaccessible, or Lacks Content	Eligible for Resubmission
1301	Message Program Detail Issues	Independent Software Vendor (ISV) or Reseller Name Must Be Provided	Eligible for Resubmission
1302	Message Program Detail Issues	Projected Message Volume Exceeds Use Case Limits	Eligible for Resubmission
1303	Message Program Detail Issues	Use Case and Use Case Summary Inconsistent	Eligible for Resubmission
1304	Message Program Detail Issues	Use Case Summary is Incomplete	Eligible for Resubmission
1305	Message Program Detail Issues	Opt-In Workflow Must Match the Submission Details	Eligible for Resubmission
1306	Message Program Detail Issues	Message Content Does Not Align with Use Case or is Incomplete	Eligible for Resubmission
1307	Message Program Detail Issues	HELP Keyword Response Must Meet Compliance Requirements	Eligible for Resubmission
1308	Message Program Detail Issues	Age-Gated Program Not Properly Identified in Submission	Eligible for Resubmission
1309	Message Program Detail Issues	Political Campaigns Must Have a Campaign Verify Token	Eligible for Resubmission
1310	Message Program Detail Issues	Political Campaigns Must Submit an FEC Committee ID or State-Level Equivalent	Eligible for Resubmission
1311	Message Program Detail Issues	Confirmation Message Missing Required Details	Eligible for Resubmission
1401	Opt-in and Consent Issues	Single Opt-In for Multiple Use Cases Is Not Allowed	Eligible for Resubmission
1402	Opt-in and Consent Issues	Consent for Messaging Cannot Be Part of Other Agreements	Eligible for Resubmission
1403	Opt-in and Consent Issues	Marketing Messages Require Express Written Consent	Eligible for Resubmission
1404	Opt-in and Consent Issues	Agreeing to Receive Messages Must Be Optional	Eligible for Resubmission
1405	Opt-in and Consent Issues	Opt-Ins Must Clearly Reflect the End Business	Eligible for Resubmission
1406	Opt-in and Consent Issues	Opt-In Does Not Match the Use Case	Eligible for Resubmission
1407	Opt-in and Consent Issues	Opt-In Checkbox is Pre-selected	Eligible for Resubmission
1408	Opt-in and Consent Issues	Opt-In URL Not Accessible	Eligible for Resubmission
1409	Opt-in and Consent Issues	Opt-In Example Must Be Complete, Branded, and Legible	Eligible for Resubmission
1410	Opt-in and Consent Issues	Verbal Consent Script Must Be Provided for Approval	Eligible for Resubmission
1411	Opt-in and Consent Issues	Opt-In Consent Cannot Be Reused or Shared Across Programs	Eligible for Resubmission
1412	Opt-in and Consent Issues	Age Gate Not Present or Does Not Meet Requirements	Eligible for Resubmission
1413	Opt-in and Consent Issues	Opt-in - Consent for Messaging is a Requirement for Service	Eligible for Resubmission
1414	Opt-in and Consent Issues	Opt-in - No Opt-in Provided	Eligible for Resubmission
1415	Opt-in and Consent Issues	Opt-in Relies on Organizational or Government Exemption. Valid Opt-in is Required for All Toll-free Submissions	Eligible for Resubmission
1416	Opt-in and Consent Issues	Double Opt-in Required for Intended Use Case	Eligible for Resubmission
1417	Opt-in and Consent Issues	Shopping Cart Reminder Programs Must Comply with Opt-In, Privacy, and Messaging Standards	Eligible for Resubmission
1418	Opt-in and Consent Issues	Call-to-Action Missing Required Disclosures	Eligible for Resubmission
1501	Privacy Policy or Terms and Conditions Issues	Privacy Policy Required if Personal Data Is Collected	Eligible for Resubmission
1502	Privacy Policy or Terms and Conditions Issues	Privacy Policy Mentions Sharing of Personal Data	Eligible for Resubmission
1503	Privacy Policy or Terms and Conditions Issues	Opt-In Data Cannot Be Shared, Transferred, Rented, or Sold to Third Parties	Eligible for Resubmission
1504	Privacy Policy or Terms and Conditions Issues	SMS Terms and Conditions Must Be Accessible and Compliant	Eligible for Resubmission
1601	High Risk	High Risk - Known Spam Campaign	Not Eligible for Resubmission
1602	High Risk	High Risk - Submission Contains Fraudulent or Misleading Content	Not Eligible for Resubmission
1603	High Risk	High Risk - Known Phishing Campaign	Not Eligible for Resubmission
1604	High Risk	High Risk - Submission Flagged for High-Risk Domain Reputation	Not Eligible for Resubmission
1605	High Risk	High Risk - Submission Flagged for Potential Fraud Risk	Not Eligible for Resubmission
1606	High Risk	High Risk - Submission Contains Deceptive Marketing Practices	Not Eligible for Resubmission
1607	High Risk	High Risk - Public URL Shorteners Are Not Allowed; Use a Branded URL	Not Eligible for Resubmission
1608	High Risk	High Risk - Non-Secured URLs (http://) Are Not Allowed	Not Eligible for Resubmission
1609	High Risk	High Risk - Submission Flagged for High-Risk Domain Issues	Not Eligible for Resubmission
1701	Disallowed Content	Disallowed Content - Cannabis, CBD, or Other Illegal Substances	Not Eligible for Resubmission
1702	Disallowed Content	Disallowed Content - Prescription Drugs or Controlled Substances	Not Eligible for Resubmission
1703	Disallowed Content	Disallowed Content - Loan Marketing	Not Eligible for Resubmission
1704	Disallowed Content	Disallowed Content - Third-Party Debt Collection	Not Eligible for Resubmission
1705	Disallowed Content	Disallowed Content - Gambling or Betting	Not Eligible for Resubmission
1706	Disallowed Content	Disallowed Content - Sweepstakes or Contests	Not Eligible for Resubmission
1707	Disallowed Content	Disallowed Content - Stock Alerts	Not Eligible for Resubmission
1708	Disallowed Content	Disallowed Content - Cryptocurrency	Not Eligible for Resubmission
1709	Disallowed Content	Disallowed Content - Risk Investment Opportunities	Not Eligible for Resubmission
1710	Disallowed Content	Disallowed Content - Debt Reduction or Debt Consolidation	Not Eligible for Resubmission
1711	Disallowed Content	Disallowed Content - Credit Repair	Not Eligible for Resubmission
1712	Disallowed Content	Disallowed Content - Third-Party Lead Generation or Multi-Level Marketing	Not Eligible for Resubmission
1713	Disallowed Content	Disallowed Content - Non-Federally Compliant Use Case	Not Eligible for Resubmission
1801	SHAFT Violation	SHAFT Violation - Sexually Explicit or Inappropriate Content Is Prohibited	Not Eligible for Resubmission
1802	SHAFT Violation	SHAFT Violation - Hate Speech, Violence, or Offensive Content Is Prohibited	Not Eligible for Resubmission
1803	SHAFT Violation	SHAFT Violation - Alcohol Promotions	Not Eligible for Resubmission
1804	SHAFT Violation	SHAFT Violation - Alcohol Message Content Without a 21+ Robust Age Gate	Not Eligible for Resubmission
1805	SHAFT Violation	SHAFT Violation - Firearms, Fireworks, and Explosives Content Is Prohibited	Not Eligible for Resubmission
1806	SHAFT Violation	SHAFT Violation - Tobacco and Vape Messaging Must Comply with Legal Restrictions	Not Eligible for Resubmission

For more further and in-depth explanation on why your Toll-Free verification request was rejected but is eligible for resubmission, please check out Why was my Toll-Free Verification rejected and can I resubmit?  

For more further and in-depth explanation why your Toll-Free verification request was rejected and ineligible for resubmission, please check out Why was my Toll-Free Verification rejected and ineligible for resubmission?

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Unverified toll-free numbers (TFNs) and Pending Verification toll-free numbers (TFNs) are subject to industry-wide message blocking. Unverified toll-free numbers are TFNs that have not completed the toll-free sender verification process. Pending Verification toll-free numbers are TFNs where a verification request has been submitted, but the request is pending review and approval. 

Note: In the past it was possible to send messages from an Unverified TFN or Pending Verification TFN. However, as a result of industry-wide changes, all toll-free numbers, regardless of the use case, must be Verified to originate traffic.

UNVERIFIED toll-free numbers (TFNs) are subject to industry-wide message blocking, effective November 8, 2023.

PENDING VERIFICATION toll-free numbers (TFNs) are subject to industry-wide message blocking, effective January 31, 2024.

All toll-free numbers (TFNs) must be in a VERIFIED state in order to originate traffic.

Unverified TFNs and TFNs pending verification will be blocked with Sinch error code 64 “Blocked due to exceeded quota”. Please see Toll-Free Delivery Report Errors for a full list of Sinch Toll-Free error codes.