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Working on chats all day can be quite repetitive. Does Sinch Contact Center have any features to make life easier?

Johnnie_W
Moderator
Moderator

Yes, Contact Center allows you to create canned responses (also known as reply templates) with predefined texts that can be easily sent in chats, saving agents from a lot of typing. By the way, reply templates also work with e-mails to make it quick and easy to compose a new e-mail or email reply.

 

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Learn more about Sinch Contact Center.

 

Johnnie Wilkenschildt, Senior Director, Product Management
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