Engage supports a number of different messaging channels. You can start connecting and provisioning channels in your project after your first login. However, first you'll need to create a configuration. Read more about what a configuration means.
To create a configuration:
Next, you're ready to connect the channels you want to use in Engage. Only Webchat is activated by default. However, it will only be usable after you create a promotion widget.
Learn how to set up each channel:
To connect Viber Business Messages, contact Sinch Engage support.