Engage supports a number of different messaging channels. You can start
connecting and provisioning channels in your project after your first
login. However, first you'll need to create a configuration. Read more
about what a configuration means. To ...
Add users and manage your team in the Teams view, including managing
their details, roles, and which projects they have access to. To add a
new user: Go to Settings > Account > Team. Click the plus button at the
top right. Fill in the following field...
Skills are used to ensure conversations are assigned to agents with the
right competence. Skills can be used in auto-routing and can also help
dispatchers when manually assigning conversations. An agent can have one
or more skills, a skill being e.g....
Before purchasing one of our plans, you must fill in your company and
account details. This information will be used to create invoices and to
provide you with a better experience when talking to our team. To
purchase an Engage plan: Go to Settings >...
To edit project details, go to Settings > Project > Project details.
Project name:Defines the internal name for this project. This name is
used to identify this project within your account. Information:Is a
short description shown to the customer in ...