Today we released an update of the table in the All conversations view.
The new design and enhanced filtering options allows users to work with
a better overall view. We also simplified how additional columns (e.g.
customer properties) are added in t...
Customer properties, found in Customer > Customer properties, now have
additional access control settings. Administrators can configure the
access to a specific property within the conversations interface: Full
access: All roles will have full access...
Engage supports a number of different messaging channels. You can start
connecting and provisioning channels in your project after your first
login. However, first you'll need to create a configuration. Read more
about what a configuration means. To ...
Add users and manage your team in the Teams view, including managing
their details, roles, and which projects they have access to. To add a
new user to your Sinch Engage team: Go to Settings > Account > Team.
Click the plus button at the top right. F...
Skills are used to ensure conversations are assigned to agents with the
right competence. Skills can be used in auto-routing and can also help
dispatchers when manually assigning conversations. An agent can have one
or more skills, a skill being e.g....
