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Today we released an update of the table in the All conversations view. The new design and enhanced filtering options allows users to work with a better overall view. We also simplified how additional columns (e.g. customer properties) are added in t...

Customer properties, found in Customer > Customer properties, now have additional access control settings. Administrators can configure the access to a specific property within the conversations interface: Full access: All roles will have full access...

Add users and manage your team in the Teams view, including managing their details, roles, and which projects they have access to. To add a new user to your Sinch Engage team: Go to Settings > Account > Team. Click the plus button at the top right. F...

Skills are used to ensure conversations are assigned to agents with the right competence. Skills can be used in auto-routing and can also help dispatchers when manually assigning conversations. An agent can have one or more skills, a skill being e.g....