Only admins can connect channels in Engage.
Before connecting Telegram, you must have:
- a Telegram account
If you don't already have an account, create one by downloading the app and following the instructions:
- a Telegram bot
If you don't already have a bot, see the instructions below. Read more about Telegram bots
.
To set up a Telegram Bot:
- In Telegram, go to Contacts.
- Search for BotFather and select the bot.
- Enter /start in the chat or click the Start button if you have one.

- Enter /newbot in the chat and follow the instructions.

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Save the token you receive. You will need it to connect your bot in Engage.
The token is in format:
0123456789:abcdefghijklmnopqrstuvwxyz123456789
To connect Telegram to Engage:
- Go to Settings > Project > Channels.
- Expand the Telegram section by clicking on the arrow icon
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- Paste the token from Telegram in the input field.
- Click Save to connect your channel. Your channel status turns to Pending.
- After a maximum delay of 5 minutes your channel status changes to:
- Active if the connection was successful.
- Failing if an error occurred. You can see a description of the error.
When connected, the Telegram section shows the name of your Telegram bot.
