Glossary
Comprehensive glossary of mobile industry terminology
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A bind, in the specific case of connecting to Sinch via SMPP, is a single connection using the SMPP protocol. There are three ways to open a connection using SMPP: Transmitter – send short messages to the SMSC and receive responses from SMSC Receiver – receive delivery receipts from the SMSC and return the corresponding responses Transceiver – send and receive messages to and from the SMSC over a single SMPP session.
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Bluetooth Low Energy (BLE) is a low power variant of classic Bluetooth with a comparable communication range.
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Bulk SMS is a term used to describe the sending of a large number of messages via an API, usually as part of a marketing campaign. Typically, bulk SMS implies messages are promotional in nature and the company is sending the exact same message to multiple recipients. Bulk SMS is equivalent to Push SMS.
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C7 is the UK name for Signalling System #7 (SS7). SS7 is a set of telephony signalling protocols, which are used to set up the vast majority of the world's public switched telephone network telephone calls.
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Client Account Details
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Customer Account Form - This is the form used by the Finance team to setup/authorize a new customer account.
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Gives marketers an analysis of every marketing touchpoint that led to a phone call conversation. It’s a way to track calls by phone numbers to data from an ad source.
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A call center is the heart of customer service for many businesses, where customers call in for help and sales representatives call out for sales.
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Refers to the procedure of sending voice calls to a specific queue based on predetermined criteria.
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Software that allows marketers to measure the value of inbound calls driven by their marketing efforts.
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The ability to have a call or video recorded and a typed transcript created for you.
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Another term for Mobile Operator.  A company that provides wireless telecommunications services. The term Carrier is typically used in the United States and Canada. Also referred to as: Operator, Mobile carrier, Mobile Network Operator, Mobile Carrier, Network Operator, Operator Company.
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Carrier Aggregation is a feature of LTE-Advanced that allows mobile operators to combine two or more LTE carriers into a single data channel to increase the capacity of the network and data rates by exploiting fragmented spectrum allocations.
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A North American term for a mobile operator lookup.
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Code Division Multiple Access (CDMA) describes a communication channel access method that uses spread-spectrum technology and a special coding scheme (where each transmitter is assigned a code).
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