If you have not already done so please raise a support ticket, or if you have already done so, please follow up on your support ticket - they will be able to best advise you. Thanks and kind regards,
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It might take a couple of days before the upgrade is processed.
Please keep an eye on your e-mail in case an Account Manager reaches out to you, with a request for more information.
Thanks and kind regards,
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Hi Wei,
If you are useing automatic recharge then please refer to the following support article: https://community.sinch.com/t5/Billing-Pricing/Why-is-Automatic-Recharge-not-working/ta-p/18591 .
If you are having issue trying to add credit to your account - please contact the Online Support team for assistance. Thanks and kind regards,
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Hello,I have already discussed this in a previous meeting, and I was
told that the upgrade would be completed on the same day. However, I
have not received any updates so far.Could you please check the status
and provide me with an update?Thank you.
Hello, I submitted my request several days ago, but your team hasn’t
contacted me yet. Our platform urgently needs SIP, and I’ve sent
multiple emails without any response. Could you please expedite the
process?
Hello, I’ve tried to recharge several times, but it always fails. Even
when the payment goes through, the amount is refunded back to me. Could
you please check what the problem is and let me know how to fix it?
Thank you.
"Your upgrade request has been submitted. We will be in touch with next
steps",Hello, I would like to know when the upgrade application will be
approved.
