beaver
Contributor
since
09-10-2024
11-24-2025
User Statistics
- 16 Posts
- 1 Solutions
- 2 Kudos given
- 5 Kudos received
- Sinch Community
- About beaver
11-24-2025
08:15 AM
I have custom callouts with async AMD activated. When I receive a Notify event indicating a human has answered, I update the call (via https://sinch.redocly.app/docs/voice/api-reference/voice/calls/calling_updatecall) with this SVAML: {
"action": {
"name": "runMenu",
"locale": "Gabrielle",
"mainMenu": "api_call_menu",
"menus": [
{
"id": "api_call_menu",
"options": [
{"action": "return(confirm)", "dtmf": 1},
{"action": "return(cancel)", "dtmf": 2},
{"action": "return(surprise)", "dtmf": 3}
],
"mainPrompt": "#ssml[<speak><prosody rate='slow'>Bonjour, comment allez-vous? Pour confirmer faites le 1. Pour annuler faites le 2. Pour une surprise, faites le 3.</prosody></speak>]",
"repeats": 3
}
]
}
} This exact SVAML was working perfectly before activating async AMD. Now the call update fails with this error: Unknown SVAML action 'runMenu'
... View more
01-24-2025
05:46 AM
Hi, I noticed the OpenAPI spec for the Conversation API contains a problematic circular reference in the AppMessage schema. The generated code shows AppMessage.t containing itself as a field. I encounter few others things also, so I was wondering if the specs updated in the doc ? Thanks,
... View more
10-03-2024
10:31 AM
1 Kudo
Looks like I had another typo, now working.
... View more
10-03-2024
10:02 AM
Pretty sure it is not require and default to "main". I did try with it to be sure, and still fail
... View more
10-03-2024
09:06 AM
Hi, I'm having some difficulty with my callouts request with an AMD. I have setup my custom callouts with this ice: %{
name: "connectPstn",
number: "phone number",
maxDuration: 240,
amd: %{
enabled: true,
async: false
},
locale: "Gabrielle"
}, I also have a simple instruction to set a cookie. I correctly receive the ACE callback with the amd in the payload. I can easily hangup if the amd status is a machine. But when a human answer, if the svaml that I return contains a simple say instruction it works perfectly fine. But if I return a runMenu action, the menu is never trigger and the call hangup. Here the svaml: %{
instructions: [
%{
name: "say",
text: "Bonjour, passé une agréable journée",
locale: "Gabrielle"
}
],
action: %{
name: "runMenu",
locale: "Gabrielle",
menus: [
%{
id: "main",
mainPrompt: "Bonjour, passé une agréable journée, faites le 1 ou le 2",
repeats: 3,
options: [
%{dtmf: 1, action: "return(callee_one)"},
%{dtmf: 2, action: "return(callee_two)"}
]
}
]
}
}
... View more
10-03-2024
08:53 AM
Any news on this ?
... View more
10-01-2024
12:29 PM
I have custom callouts, and my runMenu action contains both French and English content. I can't find a way to make both languages sound perfect. Currently, I set my action locale to French. For the English parts, I use SSML with the <lang xml:lang='en-US'> tag. The French sounds pretty good, but the English is okay, though not perfect. I tried the other way around: setting the action locale to English and using a lang tag for French on the French parts. However, the French pronunciation was very poor. Is there a better way to do this?
... View more
09-30-2024
12:16 PM
Is the voice tag allow in ssml ? I can't make it work, even a simple example like "#ssml[<speak><voice name='Chantal'>Message en français</voice></speak>]" What I am trying to do is this: I have a 3 level deep bilingual run menu: Main: Asking in english and in french, the callee language. second_fr or second_en: According the selection in the main menu, it will either play the second_FR or second_EN menu third_fr or third_en: Like the second one, based on the language selection of the first menu. I have set the action locale to be in french, since this is the first language in my area. But I feel that the english part in the call sounds weird some time, even if I use the <lang xml:lang-"en-US"> tag where there is some english. If I don't set any locale on my action, the french becomes very bad. Is there a way to do this all in the ACE ?
... View more
09-30-2024
10:39 AM
1 Kudo
Awesome ! Works just fine ! thanks
... View more
09-28-2024
04:31 PM
Hi, I tried the exact same ssml syntax that I use in my run menu, like this: %{name: "say", text: "#ssml[<speak><prosody rate='slow'><lang xml:lang='en-US'>Message</lang></prosody></speak>]"} The call literaly say "Hashtag ssm speak prosody rate equal etc..." Thanks
... View more
09-27-2024
11:05 AM
Hello, I use #ssml prosody to slow the rate of my call in my runMenu action. However, once the caller has made their selection, I have a simple goodbye message in a say instruction. I would like that goodbye message to be at the same rate. Is there a way to use SSML in a say instruction?
... View more
09-23-2024
08:59 AM
1 Kudo
After further investigation, it appears that this issue began occurring when we activated the client_reference feature. Additionally, only the phone number for which I requested the feature are experiencing this problem.
... View more
09-20-2024
05:58 PM
1 Kudo
Thanks ! But this is not the account from which I use the API, it is from my client account
... View more
09-20-2024
01:30 PM
1 Kudo
Hello, I suddenly stop receiving any webhooks for incoming sms on one of our environment. No config were changed. I know my question is quite broad, has it happen to anyone ? Any reason I could have not think about why ?
... View more
- Tags:
- incoming sms
09-10-2024
08:51 AM
I would like a simple say instruction before hang up, I'm juste not sur how to trigger the instruction if the callee, in that case, press 2. I'll take a look at the Java exemple if I find anything.
... View more
User Activity
I have custom callouts with async AMD activated.When I receive a Notify
event indicating a human has answered, I update the call (via
https://sinch.redocly.app/docs/voice/api-reference/voice/calls/calling_updatecall)
with this SVAML: { "action": { "n...
01-24-2025
Hi,I noticed the OpenAPI spec for the Conversation API contains a
problematic circular reference in the AppMessage schema. The generated
code shows AppMessage.t containing itself as a field.I encounter few
others things also, so I was wondering if th...
Hi,I'm having some difficulty with my callouts request with an AMD. I
have setup my custom callouts with this ice:%{ name: "connectPstn",
number: "phone number", maxDuration: 240, amd: %{ enabled: true, async:
false }, locale: "Gabrielle" },I also ha...
I have custom callouts, and my runMenu action contains both French and
English content.I can't find a way to make both languages sound
perfect.Currently, I set my action locale to French. For the English
parts, I use SSML with the tag. The French sou...
09-30-2024
Is the voice tag allow in ssml ?I can't make it work, even a simple
example like "#ssml[Message en
français]"What I am trying to do is this:I have a 3
level deep bilingual run menu:Main: Asking in english and in french, the
callee language. second_fr...
