beaver
Contributor
since
09-10-2024
10-04-2024
User Statistics
- 14 Posts
- 1 Solutions
- 2 Kudos given
- 2 Kudos received
- Sinch Community
- About beaver
10-03-2024
10:31 AM
1 Kudo
Looks like I had another typo, now working.
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10-03-2024
10:02 AM
Pretty sure it is not require and default to "main". I did try with it to be sure, and still fail
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10-03-2024
09:06 AM
Hi, I'm having some difficulty with my callouts request with an AMD. I have setup my custom callouts with this ice: %{
name: "connectPstn",
number: "phone number",
maxDuration: 240,
amd: %{
enabled: true,
async: false
},
locale: "Gabrielle"
}, I also have a simple instruction to set a cookie. I correctly receive the ACE callback with the amd in the payload. I can easily hangup if the amd status is a machine. But when a human answer, if the svaml that I return contains a simple say instruction it works perfectly fine. But if I return a runMenu action, the menu is never trigger and the call hangup. Here the svaml: %{
instructions: [
%{
name: "say",
text: "Bonjour, passé une agréable journée",
locale: "Gabrielle"
}
],
action: %{
name: "runMenu",
locale: "Gabrielle",
menus: [
%{
id: "main",
mainPrompt: "Bonjour, passé une agréable journée, faites le 1 ou le 2",
repeats: 3,
options: [
%{dtmf: 1, action: "return(callee_one)"},
%{dtmf: 2, action: "return(callee_two)"}
]
}
]
}
}
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10-03-2024
08:53 AM
Any news on this ?
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10-01-2024
12:29 PM
I have custom callouts, and my runMenu action contains both French and English content. I can't find a way to make both languages sound perfect. Currently, I set my action locale to French. For the English parts, I use SSML with the <lang xml:lang='en-US'> tag. The French sounds pretty good, but the English is okay, though not perfect. I tried the other way around: setting the action locale to English and using a lang tag for French on the French parts. However, the French pronunciation was very poor. Is there a better way to do this?
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09-30-2024
12:16 PM
Is the voice tag allow in ssml ? I can't make it work, even a simple example like "#ssml[<speak><voice name='Chantal'>Message en français</voice></speak>]" What I am trying to do is this: I have a 3 level deep bilingual run menu: Main: Asking in english and in french, the callee language. second_fr or second_en: According the selection in the main menu, it will either play the second_FR or second_EN menu third_fr or third_en: Like the second one, based on the language selection of the first menu. I have set the action locale to be in french, since this is the first language in my area. But I feel that the english part in the call sounds weird some time, even if I use the <lang xml:lang-"en-US"> tag where there is some english. If I don't set any locale on my action, the french becomes very bad. Is there a way to do this all in the ACE ?
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09-30-2024
10:39 AM
1 Kudo
Awesome ! Works just fine ! thanks
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09-28-2024
04:31 PM
Hi, I tried the exact same ssml syntax that I use in my run menu, like this: %{name: "say", text: "#ssml[<speak><prosody rate='slow'><lang xml:lang='en-US'>Message</lang></prosody></speak>]"} The call literaly say "Hashtag ssm speak prosody rate equal etc..." Thanks
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09-27-2024
11:05 AM
Hello, I use #ssml prosody to slow the rate of my call in my runMenu action. However, once the caller has made their selection, I have a simple goodbye message in a say instruction. I would like that goodbye message to be at the same rate. Is there a way to use SSML in a say instruction?
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09-23-2024
08:59 AM
After further investigation, it appears that this issue began occurring when we activated the client_reference feature. Additionally, only the phone number for which I requested the feature are experiencing this problem.
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09-20-2024
05:58 PM
Thanks ! But this is not the account from which I use the API, it is from my client account
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09-20-2024
01:30 PM
Hello, I suddenly stop receiving any webhooks for incoming sms on one of our environment. No config were changed. I know my question is quite broad, has it happen to anyone ? Any reason I could have not think about why ?
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- Tags:
- incoming sms
09-10-2024
08:51 AM
I would like a simple say instruction before hang up, I'm juste not sur how to trigger the instruction if the callee, in that case, press 2. I'll take a look at the Java exemple if I find anything.
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09-10-2024
08:37 AM
Given for example this menu %{
id: "menu_id",
mainPrompt: "..",
options: [
%{dtmf: 1, action: "menu(some_menu)"},
%{dtmf: 2, action: "return(other)"}
]
} What is the best way to add a TTS segment if the callee chooses 2 in this menu? Currently, the call simply hangs up.
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User Activity
Hi,I'm having some difficulty with my callouts request with an AMD. I
have setup my custom callouts with this ice:%{ name: "connectPstn",
number: "phone number", maxDuration: 240, amd: %{ enabled: true, async:
false }, locale: "Gabrielle" },I also ha...
I have custom callouts, and my runMenu action contains both French and
English content.I can't find a way to make both languages sound
perfect.Currently, I set my action locale to French. For the English
parts, I use SSML with the tag. The French sou...
09-30-2024
Is the voice tag allow in ssml ?I can't make it work, even a simple
example like "#ssml[Message en
français]"What I am trying to do is this:I have a 3
level deep bilingual run menu:Main: Asking in english and in french, the
callee language. second_fr...
Hello,I use #ssml prosody to slow the rate of my call in my runMenu
action. However, once the caller has made their selection, I have a
simple goodbye message in a say instruction. I would like that goodbye
message to be at the same rate. Is there a ...
09-20-2024
Hello,I suddenly stop receiving any webhooks for incoming sms on one of
our environment. No config were changed.I know my question is quite
broad, has it happen to anyone ? Any reason I could have not think about
why ?
