lmartella
Occasional Contributor
since ‎04-04-2023
‎08-29-2023

User Statistics

  • 6 Posts
  • 0 Solutions
  • 1 Kudos given
  • 2 Kudos received

Re: Timeout limit when downloading media?

by Employee in Discussion Forum
‎08-03-2023 02:33 AM
‎08-03-2023 02:33 AM
Hello, Apologies for the delay in response here. The timeout to retrieve media from the specified URL is 10 seconds.  Naturally, the path that Sinch takes to retrieve the media from your URL may have higher latency than you experience locally, dependent on where the URL is hosted. If you continue to experience the error, please do raise a support ticket via support@sinch.com and we will then be able to investigate further to see the Roundtrip time from the perspective of the media injection.   Kind Regards. ... View more

Re: Question on use of TTL in conversation API for MMS messages

by Employee in Discussion Forum
‎06-13-2023 07:49 AM
2 Kudos
‎06-13-2023 07:49 AM
2 Kudos
Hello, The TTL relates to processing within the ConvAPI Core.  ie.  It doesnt get proxied to the channel itself. If you have received a QUEUED_ON_CHANNEL followed by DELIVERED then the message has already reached the recipient successfully.     If you have received a QUEUED_ON_CHANNEL but not yet DELIVERED then it is still pending for delivery (in the case of MMS by the MMSC) Processing has already left the ConvAPI and is with the channel. This message will still be delivered when/if the handset becomes available upto the TTL set on the MMSC(Typically 48hrs).  There is currently no support of a channel "EXPIRE_AT" through the conversation API   If QUEUED_ON_CHANNEL has not yet been received by the time of the TTL then the message expires in the Conversation API Queue.  It is discarded and not passed to the underlying channel for processing. ... View more

Re: How to navigate to Access Keys?

by Community Manager in Discussion Forum
‎04-18-2023 07:06 AM
‎04-18-2023 07:06 AM
Ok glad to hear that you can now access them. The Dashboard team will investigate why this issue occurred to ensure that it does not happen again.   Kind regards, ... View more

Re: Which API endpoint will return my project's short codes?

by Employee in Discussion Forum
‎04-04-2023 10:45 AM
‎04-04-2023 10:45 AM
Hi lmartella,   At the moment there is no API which returns short codes for a project. The only way to view your short codes is on the Dashboard. Please let us know if you have any further questions.   Thanks, ... View more

User Activity

Timeout limit when downloading media?

07-20-2023
We tried sending just a couple test messages out and one failed with the following error:errorReasonCode": "MEDIA_NOT_REACHABLE", "errorReasonSubCode": "UNSPECIFIED_SUB_CODE", "errorReasonDescription": "Timeout when downloading media" Both users had ...

Question on use of TTL in conversation API for MMS messages

06-12-2023
In reading the docs on using TTL in the conversation API, I'm curious to understand some details of how it works. If I include a TTL in the payload for the message...if we've received a QUEUED_ON_CHANNEL and a DELIVERED response before the TTL time h...

How to navigate to Access Keys?

04-14-2023
Access Keys used to be under Settings (left nav) in my dashboard. However, when I went there today, there is no Access Key information. I only see the following: Settings - Notifications Identity and Access - User Profile Has the location moved?

Which API endpoint will return my project's short codes?

04-04-2023
I am unable to find the API that will return the short codes that I currently have under my project. The Numbers API only seems to return long codes.
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