Full text message search function is not currently available in
Conversation API. This makes it difficult to provide useful information
to customers if they have issues sending their messages. It would be
useful if we could have message history and s...
Customers have requested that we add support for batch sending for up to
1000 parameterised messages without having to invoke the Conversation
API for each message. This could be implemented using a separate end
point, or could be an extension of the...
Question How does a Viber user initiate a conversation with a business
using Viber Business Messaging? Answer Unlike Whatsapp, a business using
Viber Business Messaging cannot be contacted using a phone number alone.
To enable the Viber user to reach...
Viber is an OTT messaging Channel, or "Chat App" owned by Rakuten. Viber
also offers services for business messaging: Viber Business Messaging
lets you actively contact users who have opted-in using just a phone
number with promotions or important no...
Hello, Apologies for the delay in response here. The timeout to retrieve
media from the specified URL is 10 seconds. Naturally, the path that
Sinch takes to retrieve the media from your URL may have higher latency
than you experience locally, depende...
Hello,The TTL relates to processing within the ConvAPI Core. ie. It
doesnt get proxied to the channel itself.If you have received a
QUEUED_ON_CHANNEL followed by DELIVERED then the message has already
reached the recipient successfully. If you have r...
Hi Edoardo, Thanks for your questions. Regarding AJO integration, I'd
expect the issue there is that your account is in "test" state meaning
that you can only send a pre-defined "test" message and not free form
text that AJO would be triggering. Addi...