Hello, Web Chat our online chat solution is available for all of our customers by default. This channel has always been enabled by default but it was not previously clearly stated. No impact or change needed on your side.
We encourage you to take a look at to how you can Connect WebChat. All the changes between MCP and the Sinch Engage platform are compiled here.
If my answer helped please add Kudos (click the thumbs up icon below the post) or if my answer solved your issue then please mark it as an accepted solution (click the Accepted Solution button below the post).
Thanks and kind regards, Simon Abdoulhadi, Technical Product Manager
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What are the different ways to use WhatsApp ?WhatsApp is a Meta
messaging application enabling different types of usage:WhastApp
applicationPeer to peer contact between end users. The broader usage of
WhatsApp enabling you as a user to connect and co...
The Channels page shows an overview of the channels connection status of
your project.Access it in order to connect channels and/or get more
information about connected channels. Only admins can access the
Channels page in Engage.To access it Go to S...
To enable customers to start a conversation through your website you can
create chip widgets with Webchat as a channel and embed them on your
website. If you are looking for a customizable and mobile friendly
integration after creating a widget here ...
Promotion tools allow you to create entry points for customers to access
your channels and interact with you through Sinch Engage. You can find
promotion tools at Settings > Project > Promotion Tools. Only admins can
access Promotion tools. Active ch...
Only admins have the permissions to connect channels in Sinch Engage.
Before connecting Facebook, you must have:a Facebook accountFor
instructions, see How do I create a Facebook account .a Facebook page
and admin rights to itFor instructions, see Cr...
Hello,Web Chat our online chat solution is available for all of our
customers by default.This channel has always been enabled by default but
it was not previously clearly stated. No impact or change needed on your
side. We encourage you to take a loo...
