WhatsApp is a Meta messaging application enabling different types of usage:
WhatsApp is a web mobile messaging app enabling users to chat with their contacts phone numbers.
In order for a company to send and receive messages on WhatsApp it needs to be register under a phone number on WhatsApp.
Connecting WhatsApp to Sinch Engage means creating your WhatsApp Business Profile and associating it a phone number that will be used to communicate with your customers using WhatsApp Business Platform .
Thanks to this integration you will be able to leverage all the exclusive features quoted in the What are the different way to use WhatsApp ? section as well as connecting it to the Sinch Engage platform to allow Agents and your bot to chat with your end users.
A WhatsApp Business Profile is a Meta entity listing important information, such as a company's address, email and website.
Each WhatsApp Business Profile is associated with a phone number and is equivalent to a contact on WhatsApp.
A WhatsApp Business Profile belongs to a WhatsApp Business Account (WABA).
A WhatsApp Business Account (WABA) lets your business use the WhatsApp Business Platform (API) to communicate directly with your customers.
It can own several WhatsApp Business Profiles.
A WABA belongs to a Meta Business Account.
A Meta Business Account is the identity of your brand in the Meta ecosystem.
It can gather your Facebook pages, Instagram pages, WhatsApp Business accounts (WABAs) and ads accounts under one Meta entity.
Initially you are limited to 2 business profiles per Meta Business Account before tou verify your business.
After your business has been verified by Meta you can have up to 20 business profiles per Meta Business Account on several WABAs (WhatsApp Business Accounts).
Yes, you do. Meta is using personnal accounts connected to Meta Business Accounts to enable the connection.
You will be able to create these resources during the process of Connect to WhatsApp.
Yes, you can reuse them.
Make sure that you have an admin access to the business profile and that it is not connected to any other BSP (partner).
Contact our support if you want to migrate your WhatsApp Business Profile (number) from another provider to Sinch Engage.
Contact the admin of your company to complete the flow.
As mentioned in this question: What does connecting a company to Sinch Engage on WhatsApp mean ? you will need a phone number to create the WhatsApp Business Profile of your brand.
To verify that you number is free of any integration, you can use the verification tool in the Connect WhatsApp flow. In case of previous integration here is how you can remove it:
2. You should be able to receive international SMS or Voice calls to this number as during the connection process you will be asked to enter a code send to this number via Voice or SMS.
Note: A landline phone number is valid to complete the process.
If your number match these 2 conditions, it will be valid for an integration.