Only admins have the permissions to connect channels in Sinch Engage.
Before connecting Facebook, you must have:
To connect Facebook Messenger to Sinch Engage:
- Go to Settings > Project > Channels.
- Go to the Available channels section
- Click on Connect under the Facebook section.
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- Click the Login with Facebook button.
- Log in with your Facebook credentials and complete the integration process in the Meta popup:
- If you have several Facebook business accounts, select the one you want to use.
- Select the page you want to connect to Sinch Engage.
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- Set permissions for that page.
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When complete, the pop up closes and you can see your Facebook token.
- Click Save to connect your channel. The channel state turns to Pending.
After a maximum delay of 5 minutes your channel status changes to:- Active if the connection was successful.
- Failing if an error occurred. You can see a description of the error.
When connected, the Facebook section shows the name of your page.
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Connect several Facebook pages
If you have more than one page in your Meta business account and want to connect them to multiple projects:
- Connect your first page as instructed above.
- To connect your other pages, follow steps 1-3 above.
- Log in with your Facebook credentials and complete the integration process in the Meta popup:
- Select Edit Settings in the Meta popup.
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- Select the additional page you want to connect without deselecting the previous one. Only select one additional page at a time.
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- Jump back to step 4c above and finish the setup.
- Repeat this process for each page you want to connect.