Sinch Community

Hello Anjani, thank you for your question!   First, feel free to visit our WhatsApp Business API product page. There, you can find general product information and several helpful resources, including a contact form that will connect you with an expert.   Second, you can begin reviewing the developer documentation we have created for our WhatsApp service. At Sinch, WhatsApp functionality is primarily provided through the Conversation API. The Conversation API is a conversational messaging solution that allows you to reach your customers on various channels, including WhatsApp. Our getting started guide will help you set up your first Conversation API app.   Finally, feel free to visit our WhatsApp Community Knowledge base. Here, you'll find a number of articles that cover FAQs, product updates, and more (for example, an article explaining how to use the embedded signup feature on the Sinch Customer Dashboard, which streamlines the onboarding process for enterprise customers).   If you have any other questions, please feel free to add a response to this post.   Thank you again for reaching out! ... View more

Hello again!   The SMS team got back to us with more information. When delivering callbacks via AWS SNS, Sinch acts as a publisher to your configured SNS topic. The Access Key ID, Secret Key, and Region are available in your Amazon SNS account.   When configuring your solution to receive callbacks delivered using AWS SNS, you will need the ARN of the topic (which will look like this example ARN from Amazon's documentation site:  arn:aws:sns:us-east-2:123456789012:your_topic ). For more information on SNS topics, see Amazon's documentation on Creating an Amazon SNS topic.   Please let us know if you have any other questions.   Thank you! ... View more

Note: This user was contacted via direct message and their issue was resolved. A summary of that resolution is included below for future reference.   In this case, the user was attempting to activate a free test number for a second project associated with their account.   Generally, the free test number is only available for a user's first project. If you require a free test number to be assigned to a project other than the initial project associated with your account upon account creation, please reach out to your account manager. ... View more

Hello, thank you for reaching out! On the Sinch Customer Dashboard, each email is associated with a user. Our article, Managing users and user roles on the Sinch Customer Dashboard, explains how to: Remove users from an account Invite new users to an account Edit user roles on an account A summary of how to remove a user (and email) from an account is provided below, though we do recommend reading the full article to determine what action best meets your needs: Log in to the Sinch Customer Dashboard as the user/email address you'd like to keep associated with the account. Note: If the only user/email associated with the account is the one to be removed, you will need to invite the replacement user to the account. Ensure that the replacement user is given a role that has access to the User management page (either Administrator or IT Admin). Visit the User management page of the Sinch Customer Dashboard. Find the user/email to be removed from the account. Click REMOVE. You will be asked to confirm that you want to remove the user, and you will need to enter the verification code that will be sent to your 2FA number to complete the removal process. This will remove the user from the account. If you'd like the user to be removed from Sinch's system entirely, reach out to your account manager for further assistance. Finally, please let us know if you have any questions, or if you'd like to provide more context regarding this request.   Thank you! ... View more