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Full text message search function is not currently available in Conversation API. This makes it difficult to provide useful information to customers if they have issues sending their messages.   It would be useful if we could have message history and status reporting for Conversation API in the Sinch Customer Dashboard. ... View more

Customers have requested that we add support for batch sending for up to 1000 parameterised messages without having to invoke the Conversation API for each message.   This could be implemented using a separate end point, or could be an extension of the existing functionality. ... View more

Conversation API offers integration with Zapier. Customers have requested if we can also offer integration with Retool (www.retool.com). ... View more

Question How does a Viber user initiate a conversation with a business using Viber Business Messaging?   Answer Unlike Whatsapp, a business using Viber Business Messaging cannot be contacted using a phone number alone.   To enable the Viber user to reach out, the business must provide a URL link of the format : viber://chat?service=<Sender_ID>   This can be placed on their website pages and will trigger the Viber App to launch if it is installed on the users device.   The Sinch Account Manager will be able to provide you with the Business Sender ID. ... View more

Viber is an OTT messaging Channel, or "Chat App" owned by Rakuten. Viber also offers services for business messaging: Viber Business Messaging lets you actively contact users who have opted-in using just a phone number with promotions or important notifications. Viber Chatbots are customizable chatbots that you can plug into your messaging systems after building. You can reply to inbound messages or engage with existing users in a verified chat environment.  As of January 2019, Viber has over 1 billion registered users, and 260 Million Monthly Active Users. Viber is popular Predominantly in Eastern Europe, Ukraine, Belarus, some parts of Asia: Top Country is Ukraine with over 24% of the overall Viber traffic originating there. 59% of Southeast Asia's Smartphone users have Viber installed. . Benefits of Viber Interactive marketing - Viber Business Messages can contain up to 1000 characters of text, images, a link, and various types of files including instructions, warranty cards, etc. For example, brands can send invoices to customers, discuss the terms of the order, and solve customer queries, including receiving photos or videos from them, all in one chat. Fair business pricing - Apart from being convenient for customers, Business Messages are also cost-effective for businesses: brands only pay for Business Messages that have been delivered rather than just sent ones. SMS fallback for important messages - If a brand’s customers don't have internet access or the Viber app installed, they can still receive important and urgent messages with SMS fallback (using SMS as a backup option - delivering a message via SMS if delivery on Viber has failed). Real-time analytics for your messenger marketing strategy - Companies can access a report on customer interaction with Business Messages in real time.  Integration with CRM - Brands can easily integrate their CRM system with Viber Business Messages to save customer interaction history, analyze behavior and send useful and relevant personalized messages. Learn more about Viber Business Messaging at Sinch. ... View more

Sinch provides support for the following Viber APIs using the Conversation API:   Viber Business Messaging - 2Way API  The Viber Messaging – 2Way API is available for use via the Sinch Conversation API - Rate Card Applies.   This is the only Viber Business Messaging API where a message/conversation may be initiated by the Business. An Electronic Communications Opt-In (With a specific Marketing Opt-In If used for that purpose) is required.    Note: Sinch do not monitor the client Opt-In, but you should be aware that there are sanctions for "Spam Events" which equate to €5000 for each event where the client cannot show correct Opt-In through an audit. The Association is with the Viber User Phone number making it easy to reach the user.   There are different rich message formats – refer to the Conversation API Channel Information – Viber for more information.   Inbound messages and Delivery Status reports are propagated to the Conversation API.   As of October 2021, Viber have introduced a new Unified API.  One-Way APIs are no longer available, and all APIs will present a keyboard for reply. Destination countries must be selected (Maximum of 20).  Monthly Platform pricing will be the higher of the countries selected.   The Sinch Developer Documentation site contains comprehensive documentation, which show you how we support Viber Business Messaging through the Sinch Conversation API.   Viber Bot API The Viber Bot API is free to use from Viber and a channel adapter is available for use via the Sinch Conversation API.   The Viber bot API, as the name suggests is focused on automated conversations.  A great example of this currently is the World Health Organisation COVID-19 Information Bot.The Viber user must "Subscribe" to receive information from a Bot API. The Association is with the Viber Users "UserID" and all conversations must be initiated by the Viber User.  Note: The business cannot initiate a conversation using this API.   The Sinch Developer Documentation site contains comprehensive documentation, which show you how we support Viber Bot through the Sinch Conversation API.   All Viber APIs are hosted by Viber, which Sinch manages on behalf of clients through the Viber Business Messaging Portal.   Learn more about Viber Business Messaging at Sinch. ... View more

The recipient of your Viber business messages must provide their consent (opt-in) before you can send them any message and you must retain proof of receipt of such consent. Business Messages that are sent to users without such users’ consent will be considered spam messages and the Partner and its applicable Business(es) will be subjected to liquidated damages, as further specified in the Business Messaging agreement.   For sessions message type, the user must initiate the conversation with a Business by using Viber’s URL scheme. A user who has initiated the conversation will be considered as opted-in for future messages until he revokes such opt-in or unsubscribes.   Viber pro-actively monitors and blocks spammers from sending Business Messages. Users will be able to block the Business from sending Business Messages at any stage.   Learn more about Viber Business Messaging at Sinch. ... View more

The following industries or sectors are not permitted to user Viber Business Messages: Political parties or organizations with a political nature Gambling and Trade - online and offline casino businesses, sports betting, bidding, lottery, bitcoin, binary options and forex companies. Credit/loan services and pawn shops unless these services are offered by a registered financial institution such as banks and services that are endorsed by banks Content with sexual nature and any other adult content Tobacco related services Alcohol related services Businesses that are involved in weapons and drug trade Open portals/blogs that have no control over the published content, for example Internet websites that allow its users to create content and share it Religious services including churches, temples, mosques etc. Online spiritual services such as tarot cards readings, astrological mapping, etc. Companies that are considered to be Viber’s competitors, as decided by Viber, in its sole discretion. Learn more about Viber Business Messaging at Sinch. ... View more

Viber Business Messages’ content cannot include any of the following: Content which infringes or violates any rights, including any intellectual property rights of a third party. Content which is or may be considered to be abusive, discriminating, harassing, including harassment or discrimination on the basis of race, religious creed, color, national origin, ancestry, physical disability, and mental disability, medical condition including genetic characteristics, marital status, sex, age, sexual orientation, veteran status, or any other characteristics protected by law. Content which is illegal by any applicable laws or regulations. Content that contains or transmits viruses, worms, defects, Trojan horses, or any malicious code and/or any content that falsely expresses or implies that such Content is sponsored or endorsed by Viber. Learn more about Viber Business Messaging at Sinch. ... View more

Sinch’s pricing model for Viber messages is based on the pricing model used by Viber, which is measured on the number of messages per client API successfully delivered.   Contact Sinch or your Sinch Account Manager for more details or if you have any questions.   Learn more about Viber Business Messaging at Sinch. ... View more