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If you (the business) are initiating a conversation with an end-user, you must use an approved message template. If you are communicating with a customer during a customer care session, you can include promotional text as part of the free-form message. However, you must ensure that the promotional content conforms to the WhatsApp Commerce Policy.


Learn more about the Sinch WhatsApp Business API.

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Last update:
‎04-20-2022 09:52 AM
Updated by: