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You can send customer care responses to user-initiated messages. You may respond to user messages with any type of message within 24 hours of message receipt. This 24-hour period is known as the Customer Care Session also referred to as a Customer service window.


For more information refer to the following WhatsApp article:  WhatsApp Business Platform Messages Overview.


Learn more about how you can  use the Sinch WhatsApp Business API to send messages easily and securely.

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Last update:
‎04-21-2022 02:51 AM
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