Managing your Hosted Numbers

[Shahzad_Ismail]

The Hosted number page lists all the numbers that you are hosting on the Sinch platform. This includes numbers that you have ported to Sinch and/or any non- Sinch numbers that you already own and are hosting on Sinch to enable Sinch SMS messaging and other products.

To view and manage your hosted numbers, log in to the Sinch Customer Dashboard and select Numbers from the left menu and click the SMS hosting US/Canada option. The Host number page is displayed:

If you click on your number, all the steps for the number hosting process and the different statuses that your number will go through, are displayed:

Why was my number rejected or showing as failed?

If you use your mouse to hover over the status for a number which has failed or has been rejected – the reason for the rejection or failure is displayed:

There can be several reasons why your number may show a status of Failed. For example, you may have provided incorrect invoice information, or you may have failed the 2FA verification. Numbers may be rejected due to full porting capacity with your mobile or ISP Telecom provider, meaning that hosting may no longer be possible.

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To send or receive SMS messages with Sinch, you will need a virtual number from Sinch. A virtual number is a standard telephone number that is not locked down to a specific phoneline. It can route a voice call, text message or fax message to any phone or application workflow. 

You can get numbers that are set up for SMS, Voice, Fax or a combination of these. You can buy a number from any country where Sinch has numbers in inventory. Countries with numbers available for rental are marked with Direct Access. All other countries will require you to submit a request to Sinch for manual handling.

Note: When you get a virtual number supporting documentation may be required and will need to be submitted before the transaction can be completed. If this is the case a message will be displayed at the bottom of your form (in an orange box). Learn more about supporting documentation.

To search for and rent virtual numbers:

1. Log in to the Sinch Customer Dashboard.
   
   
2. Select Numbers from the left menu and select the Get virtual numbers option. The Get virtual numbers page is displayed:
   
   
   
   This page allows you to search for the type of number you require using the following criteria:
   
   

   Country	Enter the country you require a number for.
   Number	If you are looking for a particular number, type in some of the digits you require in the Number.
   Type	Select the type of number you require.
   Feature	Select the features for the number you require.

1. Click SEARCH.
   
   If you don't want to specify any details about the number, choose your country and click SEARCH.
   
   
2. A list of available numbers to buy are displayed:
   
   
   
   
3. To rent a number, click GET next to the number you want to buy. The number details dialog is displayed:
   
   
   
   This dialog displays the details of the number you want to purchase, setup information, the associated terms of use and fees, and some additional fields (dependant on the type of number you selected).

1. As an option for 10DLC numbers in the USA and Canada, you can also specify the campaign that you would like to configure the number on.
   
   Note: This step is optional and you can specify the campaign later by selecting the Your virtual numbers option from the Numbers left hand menu.
   

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3. If you click SHOW CONFIGURATION in the Setup section you can view details of the SMS and/or Voice configuration(s) for this number, which are automatically filled in:
   
   

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5. However, if you have multiple configurations, then you will need to select the correct SMS and/or Voice, Fax configurations from the corresponding drop-down fields. 
   
   

   Click GET NUMBER to purchase the number.
   
   Note: You need to ensure you have sufficient funds to purchase the number and pay any associated setup fees.

The details of the number you have purchased will be displayed in Your virtual numbers:

You can configure your number with an SMS, Voice or Campaign ID (only for 10DLC numbers) when you activate the number. Learn more about 10DLC Numbers.

When you get a virtual number, supporting documentation may be required and will need to be submitted before the transaction can be completed. If this is the case a message will be displayed at the bottom of your form (in an orange box). Learn more about supporting documentation.

Click here to learn more about how you can get access to a complete range of carefully-tested phone numbers, to use with all your communication services from Sinch.