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Where to download sample Opt-in and Survey IVR?

parkerr
Occasional Contributor

Hi,

 

In System_Configurator documentation, there was a mention of "Examples and Template" folder where we can download sample Opt-in and Survey IVR xml files.

 

Sinch we are using the cloud version of Contact Center, how can we get these sample IVR files?

 

I have raised a service request  for this but did not get any response.

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

NiinaPietilaine
Employees

Hi,

 

Thank you for your question. Contacting Sinch Contact Center customer support is indeed the right way to go for now. It seems you've already been answered so I hope you're able to proceed.

 

The folder mentioned in the System Configurator document is valid only for on-premise customers and is removed from documentation for cloud customers in the upcoming release.  

 

Best Regards,

Niina

View solution in original post

1 REPLY 1

NiinaPietilaine
Employees

Hi,

 

Thank you for your question. Contacting Sinch Contact Center customer support is indeed the right way to go for now. It seems you've already been answered so I hope you're able to proceed.

 

The folder mentioned in the System Configurator document is valid only for on-premise customers and is removed from documentation for cloud customers in the upcoming release.  

 

Best Regards,

Niina

View solution in original post