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Here is a list of information that is helpful to include when opening a ticket with the Sinch Support Team:

  • Samples. This is often the most crucial piece of any investigation. This could be a Message ID, a batch ID or an MSISDN. Please note that these needs to be in text-format.
  • A clear description of the problem. For example "Messages are delayed to destination XXX"
  • Timestamps when the problem occurred. This does not need to be down to second accurate, an estimate does suffice.

If the fault-report concerns a missing inbound message or malformed content, a screenshot from the end device would also be helpful.

Version history
Last update:
‎06-27-2022 01:01 AM
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