If your KakaoTalk channel is disabled, review the list of potential reasons and remedial actions below:
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Inactive Usage:
If you haven't used your sending profile for an extended period of time after registration, it may become dormant.
Action: For Sinch customers: contact Sinch support with your KakaoTalk channel name. Sinch will review the request and and reactivate the channel if it is dormant.
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Recipient Reporting:
Your channel might be blocked if recipients report it.
Action: If your channel is blocked, you may be able to initiate the explanation process (depending on the reason). For Sinch customers: contact Sinch support and provide your channel name for assistance.
