02-20-2023 12:14 PM - last edited on 03-16-2023 04:50 AM by Shahzad_Ismail
I am new to Sinch, we used to use batchsend.clxcommunictions.com which seems to have stopped working last Friday. I am trying to send a test message to my cell phone +713xxxxxxx and I am not receiving the message. What am I doing wrong. It's a T Mobile account if that makes a difference.
02-21-2023 03:17 AM - edited 02-21-2023 05:06 AM
The batchsender is part of an old suite of services that has now been discontinued - you can find out more information from this link: https://status.sinch.com/incidents/rxsbvvvm7dtq.
If you would like to discuss this further and find out about any alternatives Sinch offers, please reach out to your account manager directly or to the online team via firstname.lastname@example.org and they will be able to assist you.
Thanks and kind regards,
02-21-2023 05:58 AM
Thank you for responding. Please forward this message to the appropriate area. I have been able to create a message in Sinch and I have used the phone number entered as +713xxxxxxx but the messages are not being sent. I'm sending a text message to myself and it says it has been sent but I am not receiving the message. I really need find out the steps for sending a text message.
02-21-2023 06:03 AM
Disregard previous email. I have contacted the online team.
02-21-2023 06:10 AM
Hi, if you have access to the Delivery Reports endpoint you can retrieve the delivery report for the message you tried to send. With that information we can try to determine why it failed to send. These error codes can usually highlight why a message wasn't sent successfully.