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The Analytics page allows you to view various metrics relating to your Conversation API apps.


To access the Analytics page:

  1. Log in to the Sinch Customer Dashboard.

  2. Select Conversation API from the left menu and select the Analytics option. The Analytics page is displayed: 


  3. You can filter the available data by time frame, apps, countries and channels. Click APPLY.


A series of reports are displayed which show the corresponding data:


Message Data


The message data report, shows you the numbers of messages that were sent, received, or  failed by day in the specified time frame:



Alternatively, you can view the message data by percentage in the form of a  pie chart.


Channel Distribution


Channel distribution breaks down the percentage of messages sent per channel activated.  




Top 5


The Top 5 section shows you a list of the top five countries messages were sent to or received from. You can alternate between the sent and received messages by using the SENT/RECEIVED toggle.


Export CSV


To export all the message data to a CSV file,  click EXPORT CSV in the top left corner of the page.


Version history
Last update:
‎09-27-2021 05:05 AM
Updated by: