on 04-30-202106:43 AM - edited on 06-07-202107:39 AM by Shahzad_Ismail
Conversation API is suitable for any scenario where a client wishes to send / receive messages across multiple messaging channels with the convenience of a single point of integration and intelligent message format handling (Transcoding).
Here are some sample critical and non-critical use cases for Conversation API:
Customer care and service
Two-way messaging for technical, services and product support for users, including customer inquiries and resolution.