Conversation API is suitable for any scenario where a client wishes to send / receive messages across multiple messaging channels with the convenience of a single point of integration and intelligent message format handling (Transcoding).
Here are some sample critical and non-critical use cases for Conversation API:
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Use Case
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Description
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Customer care and service
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Two-way messaging for technical, services and product support for users, including customer inquiries and resolution.
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Notifications and alerts
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Real-time account, travel, transaction, disruption updates, delivery receipts, reminders
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Two-factor authentication and verification
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One-time passwords for account resets, banking transactions and user validation.
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Market research and insights
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Conduct surveys, polls, and experience feedback.
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Marketing
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Personalized offers and content based on user preference for receiving such messages.
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Product updates
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Updates on availability of a specific product, new product releases, or feature updates and changes to an existing product
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Newsletters
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Regular Newsletters
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Learn more about Sinch Conversation API.
