Sample Use Cases for Conversation API

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Conversation API is suitable for any scenario where a client wishes to send / receive messages across multiple messaging channels with the convenience of a single point of integration and intelligent message format handling (Transcoding).

Here are some sample critical and non-critical use cases for Conversation API:

Use Case	Description
Customer care and service	Two-way messaging for technical, services and product support for users, including customer inquiries and resolution.
Notifications and alerts	Real-time account, travel, transaction, disruption updates, delivery receipts, reminders
Two-factor authentication and verification	One-time passwords for account resets, banking transactions and user validation.
Market research and insights	Conduct surveys, polls, and experience feedback.
Marketing	Personalized offers and content based on user preference for receiving such messages.
Product updates	Updates on availability of a specific product, new product releases, or feature updates and changes to an existing product
Newsletters	Regular Newsletters

Learn more about Sinch Conversation API.

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Watch this demo video to get a feel for how to make the most of connected conversations using Conversation API and the easily accessible demo on the Sinch customer dashboard:

The video shows you how you can get stared with Sinch using one simple API to reach customers over multiple channels and deliver a mobile-first experience that's out of this world.

Useful Links:

• Conversation API Getting Started Guide - takes you through all the different steps of creating your first app with Conversation API.
• Sinch Developer Documentation - contains comprehensive documentation and tutorials, which show you how you can quickly create and configure your first Conversation API app. 
• Learn more about Sinch Conversation API.