Agent Workspace is the day-to-day interface for agents, where you chat with your customers.
The user interface has three tabs:
- Dashboard
- Queue
- Conversations
Dashboard allows you to activate or deactivate skills assigned to you by your administrator. Note: Skills aren’t necessarily used in your Sinch Contact set-up. Check with your administrator to verify. You can also see the number of conversations waiting in the Queue broken down to conversations that match and don’t match your assigned skills.
Queue allows you to preview and pick conversations waiting for handling.
Conversations is the view where you find your ongoing conversations and chat with your customers.
