Agent Workspace is the day-to-day interface for agents, where you chat with your customers.
The user interface has three tabs:
Dashboard allows you to activate or deactivate skillsassigned to you by your administrator. Note:Skills aren’t necessarily used in your Sinch Contact set-up. Check with your administrator to verify. You can also see the number of conversations waiting in the Queue broken down to conversations that match and don’t match your assigned skills.