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Niina_P
Employees

To see your assigned skills and activate or deactivate them, go to the Dashboard tab.

 

dashboard.png

 

Skills are assigned to you by your colleague who has set up Sinch Contact. Your skills are active by default. Active skills are green dashboard_active_skill.png, inactive ones are grey dashboard_inactive_skill.png. To deactivate a skill, click on it under My Skills. To activate, click again.

 

Tip: My Skills title shows the number of your assigned skills in brackets.

 

Now you are ready to handle conversations that match your skills. Next, turn on Auto Allocate to be offered conversations automatically.

 

See also:

What are skills, skill requirements, and skill matching? 

 

 

 

 

 

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Last update:
‎10-12-2021 05:00 AM
Updated by: