customer identification issue

[dai]

Hi,

We have a C4C system integrated with Sinch Contact Pro. During chats, our agents typically need to ask customers for their names, email addresses, and countries. After the chat ends, they manually create these customer profiles in C4C, which is cumbersome and time-consuming. Is there a way for Sinch Contact Pro to automatically synchronize this customer information with the C4C system?

[Jukka]

Dear Customer,

Thank you for reaching out to us. We have received your inquiry via our ticket system and will provide a response shortly.

In order to assist you more effectively, could you please specify the source of the information? If the data is available in the Contact Pro directory, consider utilizing RESTful interfaces to synchronize different data pools. For further details, you can refer to the Contact Pro Documentation. Contact Pro Documentation (sinch.com)

Best regards,

Jukka