One-way audio in SAP CRM Interaction Center
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01-24-2024 04:19 AM - edited 01-24-2024 06:27 AM
Symptoms
When an agent answers a call in SAP CRM Interaction Center integrated scenario, there's only one-way audio. If the call is answered from Communication Panel or is an outgoing call, the audio is normal.
Solution
We are now working to provide a fix. For fix updates, see messages in this post. Meanwhile the workarounds are either to:
- accept calls from Communication Panel or to define auto-answering for Communication Panel. For configuration, see Communication Panel settings in System Configurator.
- place a call on hold and resume the call
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02-14-2024 06:24 AM
The issue occurred in the cloud release 24Q1 and has now been fixed. If you continue to have audio issues with your SAP CRM integration, create a support ticket.
