06-14-2024 06:04 AM - edited 07-07-2025 03:59 AM
The following table will list released hotfixes for Sinch Contact Pro on-premise version FP20. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html .
Hotfix number | Affected components | Description |
7.0.20.1 | OII | Collection of OII fixes made for previous releases |
7.0.20.2 | ECF Web Server | Collection of UI corrections |
7.0.20.3 | - | Hotfix doesn't exist |
7.0.20.4 | CEM |
Correction to address Python vulnerabilities in CEM package
Highly recommended for all customers |
7.0.20.6 | - |
Hotfix doesn't exist |
7.0.20.7 | Call Dispatcher (CD), Media Routing Server (MRS), and SIP Bridge |
|
7.0.20.8 | RI |
Incorrect value for waiting duration |
7.0.20.9 | ECF Web Server |
Connection to Agent Server silently lost |
7.0.20.10 | Integration Interfaces |
If Presence Synchronization Interface (PSI) was enabled in Infrastructure Administrator (IA) but Teams integration was not configured in System Configurator, PSI went to Near failure state for HAC. IA shows this as a yellow exclamation mark. |
7.0.20.11 | Reporting Database Server |
A subtype for internal action item was missing from reporting, which caused issues with customers' reports. |
7.0.20.12 | ECF Web Server |
Dashboard failed to send SMS to all recipients. |
7.0.20.13 | OII |
When Contact Pro is integrated with SAP CRM via the SAPphone interface and a call is answered in CP and disconnected, CP goes to wrap-up but OII ends it immediately. Now OII doesn’t end wrap-up if user is not subscribed to the ICI interface. |
7.0.20.14 | ECF Web Server |
Several fixes to Communication Panel |
7.0.20.15 | ECF Web Server |
Several fixes made related to the window sync mechanism used between embedded CP and pop-out CP |
7.0.20.16 | Call Dispatcher (CD) and Media Routing Server (MRS) |
When a consulted party left a conference call, but the caller and consulting agent continued talking, audio issues occurred in environments without MRS for recording, QMS, NAT this resulted in caller stream going directly to agent instead of the conference HUB, which caused one-way voice issues where caller could not hear agent. |